Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very easy and convenient. There was a bus near as we parked and he waited for us.
On return waited 2 mins for a bus and the driver was fantastic, helping a disabled lady to find her car.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“First time I have used Plane Parking at Edinburgh, won't be the last and will be recommending the service to friends and family. Very easy to use on drop off and car collection, first class.”
“Was good but on return Airport map still shows Plane Parking pick up at H on the other side of Airport terminal. You also need a To Plane Parking sign at start of walkway parallel to covered Tram walkway.
Regards
William Stephenson”
“Easy to book. Car was very secure and the shuttle bus to the terminal was quick and the driver loaded and unloaded our cases for us. Will defo use again.”
Thank you for your review.
If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund.
Instructions on how to cancel your booking can also be found in your booking confirmation, alternatively if you are within the cancellation period you can cancel your booking vie the 'manage my booking' section online.
Kind regards,
Customer Support Team
“Arrived at park-ANPR did not recognise car-pressed button got tick then claim for £180 on exit-requires a sign IF ANPR NOT RECOGNISED YOUR REG PRESS HERE-DO NOT PRESS FOR TICKET”
