“We arrived very early and were met with friendly helpful staff..so easy to get to trrminal....easy to pick up key and head home after holiday ...already recommended to friends ...”
“Number plate recognition system didn’t work, so on exit I was charged £150. I pressed the help button and it was fixed very quickly. Bus system was good.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”
Thank you for your review.
We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind Regards,
Customer Support Team
“Great bus service your drivers can't do enough for you. Short time to and from airport. Prices good some parking outside the airport are more expensive so great valve .”
“Excellent service from the team in Edinburgh. Had to change my return date twice and all corrected by the team. Car was ready for collection as planned. Fantastic service.
Robert Clark”
“Perfect service both drop off and pick up. Drivers were both very helpful and friendly a credit to the company. Thanks so much will definitely use again👍👍”
“This was our first time using Plane Parking but wouldn't hesitate to book there again. Good price, easy to find, thanks to good sign posing. Only waited a couple of minutes for the bus, both ways. Excellent.”
“Drop off was very easy and straight forward. Short video was helpful. Instruction was clear on how to pick up our keys on return. What let it down was the instruction of where the car was parked. There were two codes on the key tag and we only noticed the poorly written code in smudged ink which was the parking bay. Perhaps this would be okay in the daylight , however, we arrived back at 2am and the lighting was poor. Overall, we would use it again now knowing the process. Clear instruction on the return key uplift could be better.”
“Never been before but the car park was easy to find and when on the park we found a space within minutes a bus came along so overall an excellent service”
