“I had to wait 1/2h for the bus shuttle from the car park to the terminal to arrive at stop no 2. It then took another 20min for the bus to reach the terminal due to a traffic jam. I could have walked the distance on foot in a shorter time, had I known in advace. I then had to run through bag droff of and security and in the end did catch the plane. It did not help that it was raining cats-and-dogs. In such a situation (heavy traffic) the company should put several busses into service, so at least the wait is shortened. I could see a second bus idle parked. I had another long wait on the return trip to get to the car part from the terminal although it was 2am and no traffic at all.
Second, the automatic number plate reader did not work which meant that to exit I needed to explain the situation to the friendly gate attendant. All was fine in the end, except that was another unnecessary delay at 2:30am.”
Thank you for your review,
I'm sorry to hear that you waited longer than anticipated for the Plane Parking shuttle bus.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Very easy. Parked just in front of the terminal. The staff take care of parking the car somewhere while you’re away. On return, the car was parked up just in front of the terminal. Just had to scan a bar code and the location of the car is shown on the screen, the locker opened with the car key in.”
“All went well until we tried to leave. After long flight home late at night about 2am we were queueing to get out for quite some time. Very tired and very frustrated. A problem with the card reader recognising everyone's card to enable the barrier to lift. Even the bus couldn't get out!! Otherwise fine but was a bit disgruntled as so tired.”
“Had to wait ages on the bus after parking the car to take us to the airport & to collect us when we landed . The driver from the airport was quite rude he didn’t offer to help anyone with luggage. The driver to the airport was very nice & lifted everyone’s case on for them .”
Hello,
I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
