“All went well. No issue getting in and out of the car park. The pedestrian access route to the terminal isn't very good though, is rather messy and looks very amateurish. It had been raining when I used the route and it was flooded in several places up to 5cm or more deep so had to find my way between parked cars to get to the terminal and not use the route. Not what you expect from such a large international airport. Its a bit of an embarrassment for the airport really or at least it should be! I knew there wasn't a shuttle bus operating when I booked so was aware, but why doesn't it operate? It used to.”
“There used to be a bus between the car park and the airport but this has been stopped so you now have to walk (about 10-15 minutes, depending on where you get to park). Whilst this was OK for me, it was really difficult for my 87 year old father, especially as it was pouring with rain that day.”
Hi there,
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Plane Parking showed very little empathy and flexibility when I fractured my leg last summer and was unable to get the car out of the parking within my original booking timelines”
“If you want hassle-free, convenient parking this is great.
Arrangements were very straightforward and clear instructions were provided for entering, parking, and exiting. Direct covered access from the car park directly into the airport building and fast-track security thrown in as part of the bargain, I can't recommend it highly enough!”
“It was easy to book a parking place but unfortunately the flight I was booked on was cancelled and I had to take another from Glasgow instead of Edinburgh so I lost the money I had paid for Edinburgh.”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Easy to find car park next to airport, only criticism is that we had to park a distance from airport and the road is very rough and needs to be levelled. Would be better if there was a bus which could pick up and drop off. Elderly would find it a struggle pulling suitcases from far end of car park, i.e. G and beyond.”
Thank you for your review. We will soon be starting works to upgrade the walking route from some of our car parks which will improve the walking route. We will assist passengers who do require assistance from the car park where required.
Kind regards,
Customer Support Team
Thank you for your review. I can see that the car park you booked is one of the closest to the terminal. We find that the majority of customers who chose this car park to find the walk manageable however we will assist those who do require further help.
Kind regards,
Customer Support Team
