“Very efficient service and couldn’t be better located or easier to follow and excellent value for money
Only negative was difficulty finding section b in the dark as you can’t see the location of the section until you are in it. Placing signs on each side of the lampposts would easily rectify this.”
“Make the colour of the ticket with the key collection bar code clearer.
The bar on the touch screen took several attempts at ‘pushing’ it before the key locker opened. A normal button would be better?
Otherwise good.”
“Had to overstay my parking time due to storm. Was a lovely treat on return to find I had been charged £65 for the inconvenience my car caused to the car park”
Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
Thank you for your review. Our Long Stay car park is not marketed as having a shuttle bus to/from the terminal building and this made clear on the website when booking as well as in the confirmation e-mail that you receive after booking.
Kind regards,
Customer Support Team
“We found the service to be very good value, easy to use and exceptional customer service when we became stranded due to the storm. Highly recommend and will definitly be regular customers in future”
“First time using this parking facility and it was great 👍 I will be using this the next time I fly from Edinburgh in July and will be booking very soon to make sure I get a spot.
Thanks
G”
“We use pkane parking regulary and as always a first class service from booking, leaving our vehicle to collection. All the staff who dealt with us throughout using you were excellent. Keep up the good work.”
“Used fast track parking for the first time. Found everuthing easy to do someone there to help with booking in as it was busy. Arrived back late at night car was ready parked up for us. Excellent service will definitely use again.”
“Garbage! Wouldn’t use yous again! Car booked in at 2am nobody was about to tell us where to go. No phone numbers to contact anyone!! Ever up driving about till we found someone that could help us! Next time al just stick to ncp”
Thank you for your review,
I’m sorry to hear you found our wayfinding confusing. For future reference, you can also find the directions to the car park on your booking confirmation. All our barriers are also manned 24 hours per day therefore the option to speak to someone is possible if you require assistance.
Kind regards,
Customer Support Team
