“Used for first time last week and was a bit apprehensive about our early morning drop off. Needn't have stressed, it was very straightforward and at a good price. Shuttle bus was prompt and the driver very cheery and helpful ... even at 4.30 am! This will be our "go to" parking at Edinburgh Airport from now on.”
“First time weve used plane parking but it certainly wont be the last, brilliant service, waited no time for the bus, drivers were very helpfull 100% recommend”
“Easy directions and shuttle bus was fast in arriving. Driver very helpful. A bit of a walk to the terminal though.
One negative. I tried to edit the times of my booking for the same day and could not find how to do it. I tried several listed phone numbers to no avail. I ended up using my cancellation option with refund then re booked the parking which then cost me nearly double. Not happy. Please rectify this issue on your site.”
Thank you for your review.
As the customer, you are able to amend your booking via Manage My Bookings however, due to the way the booking engine is configured, amending is much the same as cancelling and re-booking.
As per our terms and conditions, you can amend a booking free of charge, up to 24 hours before it is due to commence. This means we won’t charge you an admin fee for the change however, there may be a difference in price.
Kind regards,
Customer Support Team
“First time using this parking as usually use airport bus but due to a bad flight time coming home and no buses running we decided to give this a try. I was very surprised at the price (cheaper than a return bus fare x 2), very easy to find and use, lots of spaces to choose from and shuttle buses running frequently. Would highly recommend and will be using again in September 23.”
“First time user and this was an excellent service from start to finish. Courteous and helpful staff in attendance who provided clear instructions and made the experience a very good one indeed. The cost was also very good and compared very well with other options albeit I had received a discount voucher in advance which helped!”
“Upon entry my car was not recognised and would not issue the ticket. I tried the buzzer five times but no-one answered! Luckily nobody was behind me so I reversed and tried the alternative lane but again no ticket was issued. This time someone answered the buzzer and issued the ticket. Upon leaving the car park I inserted the ticket but immediately received a deman for £350, I pressed the buzzer and explained the situation and the barrier was then opened. Not a good experience, however I had already booked for another stay in June....hopefully this will be a bit smoother.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
