“Very easy access and close to Airport. Courtesy bus wasn't long both to and from Airport.
ANPR never worked and barrier would not allow me in, this resulted in me pressing for daily ticket although after some discussions over the Intercom the additional £150 charge was waved and I was given permission to exit Car Park.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy to find on the airport. Very easy entry and exit and nice wider parking spaces. The bus driver even waited for us at the airport when he should have departed without us. Great experience at a great price.”
“I have parked at Plane Parking twice before, and when I was leaving the parking at the barrier it said I was to pay £170. I had payed the fee in advance. I spoke to customer service and this was rectified.
On this trip the the transfer bus was better and no problem at exit barrier.
Great price and great service
Thanks Robert”
“The car park is well build secure & good lighting . The only thing I would like you to improve is the communication as I could not find a phone number to call as the ones that are online are not recognised.”
“Easy to find although you are a bit away from terminal but transfers are perfect drivers couldn't be more helpful. They monitor your flight so no calling from baggage hall to arrange pick up. Great service and using again in June! 👍”
“Only complaint is how far from terminal the bus stop is I struggle walking a distance .but bus arrived quickly and located car .so no complaints of that”
“Not an easy place to find but well signpost, the wee bus was prompt and the driver very welcoming , when we arrived back the wee bus was there in minutes and no hassle with the departure barrier”
“When I arrived the number plate recognition didn’t work and I had to call assistance at the barrier. It took several minutes for assistance to respond. As I didn’t have a valid ticket, when I arrived back from my trip, I had to go through the assistance call button again at the barrier. It was answered almost straight away this time and after providing my registration was able to leave. It causes a bit of a stressful start to my holiday and it’s doubtful I will use the long stay parking again.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“This is an excellent service. You drive up, leave your car, answer a few onscreen questions, get a printed sticker for your key and told where to drop it. You're given a receipt. On arrival just scan the receipt, get your key and go to the bay printed on your key ticket. There are plenty staff to help as well.”
Thank you for your review.
If you have overstayed the time on your booking you will be subject to pay the non pre booked rate upon exiting the car park for your overstay.
Kind regards,
Customer Support Team
