“Easy to book, easy to find, but need reflect any updates. I edited my car before I paid and got confirmation. When I was leaving parking it was still original car, nothing hanged in system. Need to solve this issue”
“Excellent service, staff very friendly and helpful. Short walk to terminal and a good price. A bit unsure of the exit process but staff to hand to help”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Everything was as expected.
No problems at all.
2 additional hours to pick up ur car to accommodate potential arrival delays also is a great idea which I appreciate a lot. Overall very very very happy with the service. And all comes for a half price when compared to standard long stay car park. Well done Plane Parking Team.”
“The parking was easy to find and easy to use I didn't have to wait on a bus going or coming from the airport so overall I was pleased with the service”
“This was the easiest parking I’ve ever booked at an airport . The staff were so helpful going through the cameras , dropping the keys off and a minutes walk to departures . Stress free . Picking up the car was the same , scan your code, collect the keys and off home we went - excellent !”
“Didn’t recognise reg when going in or leaving had to go through a process with guy on intercom , god knows what would have happened if I hadn’t booking confirmation on my phone when leaving at 3.30 am in the morning 🙄”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
