“Easy website to use to make the booking. Well priced. Parked car & not long to wait on courtesy bus. Very easy short journey to airport. Fair bit of a walk into the airport once dropped of at plane park bus stop. This is the only down side but as long as it's dry, not too bad. Same on return journey.”
“Booked for 10 days, entry was fine, exit a nightmare, there were 2 exit barriers, went to one on left, put in my ticket, out popped a note for £250 charges and barrier stayed shut, went to other barrier but I no longer had ticket, employee in minibus came along and told me to contact airport via an intercom, who then lifted barrier to let me out, all this at 3am, never again, William”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We’ve used plane parking at Edinburgh Airport twice before and it was just the same this time,we were dropped off and picked up at the end of our holiday right on time everything went smoothly and it’s easy to find.”
“Very busy car park but I managed to find a space close to the bus stop. The drivers are very helpful and friendly and the bus is 24 hours service. Reasonable price”
“We had trouble finding a parking space. There were cars parked at the end of rows and up against bus stops. The shuttle bus wasn’t running but the walk was actually quicker. This all made it a bit stressful when we were on a timeframe. On our way out we weren’t allowed out as it we were being charged £191! Thankfully a lovely man in the office sorted it all out for us.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
I can confirm that our Plane Parking shuttle bus is in operation, it sounds like you may have parked in the wrong car park. I'm gad to hear that our car parking team was able to assist you when exiting.
Kind regards,
Customer Support Team
“I booked and paid for 8 days parking, very easy. We had a problem leaving carpark afend of holiday. Man on the intercom was very helpful and found our booking amd we were soon on way”
