Name: Plane Parking
Rating: 4.44

“On leaving the car park.i put my ticket in machine which i prepaid.then a message on the screen asking for £180.this shouldnt have happened.had to speak to them to rectify”

Helpful Report

Posted 8 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 8 months ago

“Car park was chaos with cars parked all over the place some half up on kerbs blocking access for other users.”

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Posted 9 months ago

Thank you for your review. We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier. Kind regards, Customer Support Team

Posted 9 months ago

“Did try to cancel booking but couldn't find email address to do this this was an expensive mistake”

Helpful Report

Posted 9 months ago

Thank you for your review. If you have booked refundable parking this can be cancelled up to 24 hours before your booking is due to start. As advised within the terms and conditions, if you cancel less than 24 hours before your booking starts you are unable to receive a refund. Instructions on how to cancel your booking can also be found in your booking confirmation, alternatively if you are within the cancellation period you can cancel your booking vie the 'manage my booking' section online. Kind regards, Customer Support Team

Posted 9 months ago

“Chose 'FastPark' for 8 days parking. First The Bar code would not scan for me to 'Drop off my keys' so a member of staff had to show me how to enter all details into the key machine manually [all of which had been given at the time of booking some months earlier] Same member of staff showed me exactly where my car would be parked on return in the 'DISABLED BAY' (I'm registered disabled and have a 'Blue Windscreen Badge) close be the Key Return boxes. The member of staff also attached the key fob showing it was to be parked in the Disable Bay for my return. On return, the flight was on time and luggage came off swiftly and we got out of the terminal quite quickly, but here was where the real trouble started. The signage took us to areas that were fenced off and we could not get to the Fast Park area. Eventually a member of staff turned up to show us and several others including the flight and cabin crew who had just brought us to Edinburgh Airport how to find our way through the maze of temporary barriers. Finally getting to the 'Key Boxes' scanned our ticket but it took many attempts before a box finally opened and I retrieved the car keys, But the parking bay printed on the keys had been stroked out with a pen and 'Mistake' written on it. So we went out to the Disabled Parking Bay to look for our car which we could not find. Pressed the remote button on the Key fob that puts on the Car Lights, but nothing happened. Presed the remote button on the key fob that opens the boot and puts on the Hazard lights on, but nothing happened. The signal for these two functions on the car has a range of 100 mts so the car had to be some distance away from the Disabled bays where we were standing. My wife then started to walk around the car park (Because there was no staff or any way of contacting any) but she eventually saw a HIVIS jacket and made her way to a gentleman. He did apologise when he read the label attached to the keys and directed my wife to return to the Disable Bay and that he would go looking for the car which he did and brought it back to the proper bay. Loaded our luggage and headed for the exit and came to the first barrier which did not recognise my registration plate and instructed me to take a ticket. At the next barrier, it also did not recognise the registration plate but instructed me to put the ticket in, which I did and it told me I was due £4.00 for overstaying my time [which was wrong as I was still within my departure time]. So I pressed the Intercom button and was asked what my registration number and name were and told I had parked in the wrong car park and that's what the charge was for, But in this case, they would let me off with the charge. Is this the way to treat a pensioner with inoperable spinal cancer?”

Helpful Report

Posted 9 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 9 months ago

“Car reg not recognised on entry. They tried to hit with a £180 charge on my return.”

Helpful Report

Posted 9 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind Regards, Customer Support Team

Posted 9 months ago

“I paid for 10 days parking. Got the reference number. My flights got cancelled and rearranged for + 48 hours later. On exiting the car park I was made to pay £300 for 13 days!! I had already paid for the 10 days! I want someone from this company to get back to me and give me my money back!!!!”

Helpful Report

Posted 9 months ago

Thank you for your review. I can see that our team has replied to your contact form and has processed the refund for the additional charge. Kind regards, Customer Support Team

Posted 9 months ago

“No Parking places had to park on the road with double Yellow lines if you over book this is what happens ? not good”

Helpful Report

Posted 9 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 9 months ago

“1 star for the parking area rather than the site. I chose the long stay near the airport. I've used it before and it's pretty bad - potholes, huge speed bumps, poor signage, no trolleys. You're a fair way from the airport and there is no bus. On the plus side, there are normally plenty of spaces if you go far enough away from the route through to the airport. Having not used it for a few months, I thought it could have got better. Hmm, no, the usual problems together with cars abandoned everywhere. I'm not surprised - I went as far away from the airport as you could go and there were still only a few odd spaces. I believe it is owned by the airport which rather says it all - profits over service.”

Helpful Report

Posted 10 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 9 months ago

“Would not recommend, our car got hit by another car, 1000’s pounds worth of damage , bus driver said there lots of cctv but security says no cctv so they can’t do anything , DO NOT PARK HERE. Yes it’s cheap but in the long run will cost you thousands , got photos of car”

Helpful Report

Posted 10 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 10 months ago

“Unfortunately my flight was cancelled by Ryanair. I had to travel all the following day to get to Venice for a flight home so that I could attend hospital appointments because I have terminal cancer. I couldn't get in touch with you. When I collected the car 22 hours late I was horrified to be charged an further £200. This is outrageous.”

Helpful Report

Posted 10 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 10 months ago

“I have paid for your service almost £140 and while exiting the machine showed me outstanding amount of £180 to be paid…”

Helpful Report

Posted 10 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“There were no parking spaces when we arrived. I had to park my car out with a proper space. Putting it at risk of damage. Obvioulsy over subscribed. Then you have taken £20 more out of my account than was agreed.”

Helpful Report

Posted 10 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind Regards, Customer Support Team

Posted 10 months ago

“Customer service at the car park 🏞 terrible I had to pay twice for staying at the car park get back the money 💷 took my 2 weeks trying explain what happened never again”

Helpful Report

Posted 10 months ago

Thank you for your review. I can see you have reached out to the team who are dealing with your case. Kind Regards, Customer Support Team

Posted 10 months ago

“I don’t know, I have already pay the parking fee online, but I pay again on machine when I pick up my car. I’m very dissatisfied.”

Helpful Report

Posted 11 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 11 months ago

“To faraway from drop off to main entrence”

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Posted 11 months ago

“Booked for 10 days, entry was fine, exit a nightmare, there were 2 exit barriers, went to one on left, put in my ticket, out popped a note for £250 charges and barrier stayed shut, went to other barrier but I no longer had ticket, employee in minibus came along and told me to contact airport via an intercom, who then lifted barrier to let me out, all this at 3am, never again, William”

Helpful Report

Posted 11 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 11 months ago

“The post code does not exist I spent 45 mn trying to find the place. Ironically it was not the right one. Staff did not tell me. They could not find my booking until after a while. They also informed me I do not need ticket and this will not be a problem on my arrival it actually was. The staff was not helpful not keen to listen and tried to keep me waiting on the barrier for as long as possible telling the computer is taking its time to open the barrier. He actually got off the call. This was after a very long trip back with no much sleep. . I will never book with plane car parking again.”

Helpful Report

Posted 11 months ago

Thank you for your review. I can confirm there are directions to the car parks on the booking confirmation. Kind regards, Customer Support Team

Posted 11 months ago

“I pre-bought a place: Order ID JI4Q3PY6C (cost £12:99). When I arrived at the gate the barrier would not lift until I removed a ticket. When I left the park, I inserted the ticked and was forced to pay an extra £17:99: 267505. Why did I have to pay twice? Will I receive a refund?”

Helpful Report

Posted 11 months ago

Thank you for your review. I can see that you have been in contact with our team who have replied to you directly. Kind regards, Customer Support Team

Posted 11 months ago

“was not pleased at all can you not afford a sign iwent to the one next because i could not find the entrance when i arrived back i asked one of your workers if i was in the right parking place ana he said i was in the right place it cost me 130 pounds to get my car out so it was a lovely end to my break so in all it cost me 170 pounds for just over 3days i dont except there is any chance off my booking fee so dont be miserable and buy a sign”

Helpful Report

Posted 11 months ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. If you think you have been incorrectly charged, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Got to the barrier and it didn't open so I took a ticket. On the way out was charged £60 should have pressed the button to speak to someone with my reference number but didn't my fault TOP TIP read the information properly before leaving.”

Helpful Report

Posted 11 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

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