Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,697 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

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Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mutton for our Easter Sunday feast was delicious! I also appreciated that bones were avilable too - meant we had great gravy as well!”

Helpful Report

Posted 1 year ago

Dear Emma, Thank you so much for taking the time to leave a 5-star rating for Pipers Farm. We truly appreciate your support and loyalty as a customer. We are delighted to hear that the Mutton for your Easter Sunday feast was delicious! It brings us great pleasure to know that our products contributed to your delightful meal. Once again, thank you for choosing Pipers Farm as your go-to. We truly value your continued patronage and we look forward to serving you many more memorable meals in the future. Best wishes, Georgina

Posted 1 year ago

“Hi. Our recent order didn'tarrive. Very disapppppted. It was quite a large order for us.”

Helpful Report

Posted 1 year ago

Hi Jeffrey, Thank you so much for taking the time to share your feedback about your recent order with Pipers Farm. We truly appreciate hearing from our customers and we're sorry to hear that your order didn't arrive as expected. We fully understand how disappointing this must have been, especially considering it was a large order for you. Regarding this order, we contacted you on the day of delivery, to advise DPD were expecting delays with your parcel, and as they were unable to resolve the issue, we issued a full refund and provided a complimentary gift card as an apology. We are so sorry for the inconvenience caused on this occasion and if there is anything further we can do to help please do let me know. We appreciate your ongoing support and loyalty to Pipers Farm, so we hope to hear from you again soon. Best regards, Georgina

Posted 1 year ago

“Well since you ask, I'll write here what I wrote at Trustpilot. No delivery of Easter order due, I'm told to DPD. However looking back through the feedback, this has been ongoing for years. Tale after tale of no Christmas/New Year deliveries, no communication, deleted social media attempts at communication. Well I suppose I was lucky. When there was no DPD text at 11.30am I emailed Piper's Farm. No ansa. I then phoned no ansa. Then, however I did get an email saying my food for Easter Sunday (the next day) would not be coming. I say this might be considered lucky because someone from Pipers farm at least did get back to me so I had time to dash out and get a replacement Easter meal. And the suggested recompense for ruining our Easter? A token for fifty quid off my next shop which is a big assumption -that I ever want to shop with them again! Come on Pipers Farm you need to stop blaming DPD. Yes they're rubbish but you keep on using them, knowing as sure as eggs is eggs you will be letting some customers down somewhere, every single high-day or holiday. Its such a shame because I want to buy sustainably and from nose to tail, but if you won't address issues with your delivery company you are not doing what you say on the tin. Reliable delivery is crucial to your business model and in this respect you are failing. I gave you 2 not 1 star because I wish you better than you are, and hope hope HOPE you will adapt and learn from the evidence. The same thing goes wrong again and again. Please wake up and smell the coffee.”

Helpful Report

Posted 1 year ago

Dear Jan, Thank you so much for taking the time to provide your feedback on Pipers Farm. We truly appreciate your honest review and want to apologise for the issues you experienced with your Easter order. We understand how frustrating it must have been to not receive your delivery and we sincerely apologise for any inconvenience caused. We acknowledge the ongoing concerns with our delivery service and assure you that we take them seriously. We are glad to hear that someone from Pipers Farm was able to get back to you in time for you to make alternative arrangements for your Easter meal. Please be assured, we issued a full refund for the order that did not arrive and we hope that you will enjoy a complimentary order on us with the Pipers Farm gift card that we have issued. We genuinely appreciate your loyalty and your desire to support sustainable farming. It is essential for us to address these issues with our delivery company to ensure reliable and timely deliveries in the future. We deeply regret that we have not met your expectations in this regard. We would like to ask for your assistance in making things better. If you have any specific suggestions or ideas on how we can improve our delivery service, please do let us know. Your insights are invaluable to us as we strive to adapt and learn from the evidence provided by our customers. We apologise once again, Jan, and we hope that you will give us another chance to provide you with the service you expect and deserve. Your satisfaction is our utmost priority. Thank you for your understanding and patience. Best wishes, Georgina

Posted 1 year ago

“I'm afraid that this leg of lamb did not come up to your usual standard. For once I didn't slow cook it, and although it was pink, it was pretty tough and not particularly tasty. Rather sad for an Easter feast with family.”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for taking the time to share your feedback about your recent experience at Pipers Farm! We truly appreciate your feedback, and we are sorry that you were not satisfied with your Leg of Lamb in your latest order. We always strive to ensure that our customers are happy and satisfied, so we would love to hear how we can improve on our products. We are dedicated to providing exceptional products and service, so we apologise that we fell short on this occasion. If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out. Our team is always here to help - hello@pipersfarm.com. Best wishes, Georgina

Posted 1 year ago

“Great quality produce, sustainably sourced. We have been very happy with our recent orders and am so pleased that we now order fish alongside our meat.”

Helpful Report

Posted 1 year ago

Dear Jane, Thank you so much for your fantastic 5-star rating and for taking the time to share your thoughts about Pipers Farm. We are absolutely delighted that you are satisfied with our products and service. Great quality produce, sustainably sourced, has always been our top priority, so we are thrilled to hear that you are happy with your recent orders. We truly appreciate your loyalty and are grateful that you have chosen to trust us not only for meat but also for the addition of fish to your orders. Your support means the world to us, and we will continue to strive to provide you with the best products and service possible. If you ever have any questions or need assistance, don't hesitate to reach out. Thank you once again, Jane, for being such a valued customer. We look forward to serving you again soon! - Georgina

Posted 1 year ago

“Piper’s farm was recommended to me by a family member. Ordered the family favourites box. Haven’t tried all of it yet, but so far very happy with everything I have used. Order was well packaged and delivered promptly.”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you so much for your fantastic 5-star rating of Pipers Farm! We are incredibly grateful for your support and for taking the time to write such a positive review. We are delighted that you chose Pipers Farm based on a family recommendation and ordered our Family Favourites Box. It's wonderful to hear that you are happy with everything you have used so far. We take great pride in providing high-quality products, and your satisfaction means the world to us. We also appreciate your note about the well-packaged order and prompt delivery. Ensuring that our customers receive their items in perfect condition and on time is always a top priority for us. Once again, thank you for being a loyal customer and for sharing your experience with us. We truly value your feedback, and we look forward to serving you again in the future. - Georgina

Posted 1 year ago

“Always top quality produce - excellent packaging/delivery.”

Helpful Report

Posted 1 year ago

Dear Kate, Thank you so much for your outstanding 5-star rating of Pipers Farm! We truly appreciate your kind words and continued support as a loyal customer. We couldn't be happier to hear that you find our produce to be always top quality, and appreciate the effort we put into the packaging and delivery. It's our utmost priority to ensure that you receive the best products with the utmost care. Your continued trust and loyalty mean the world to us, and we are committed to consistently providing you with the finest farm-fresh produce. If there is ever anything we can do to enhance your experience, please do not hesitate to reach out. Thank you again for your support! Best wishes, Georgina

Posted 1 year ago

“I have bought a lot of sausages and also duck from you but had never had a leg of lamb. We had it for Sunday lunch (6 people) and then Shepherd's Pie the following day. It was absolutely delicious. Although I live in London close to M&S I now always buy my meat from Piper's Fram. Prefer to eat less but really good quality.”

Helpful Report

Posted 1 year ago

Dear Christina, Thank you so much for your fantastic 5-star rating of Pipers Farm! We truly appreciate your loyalty and support. We are delighted to hear that you enjoyed our Leg of Lamb On The Bone and that it was a delicious addition to your Sunday lunch. It's wonderful to know that you also made a scrumptious Shepherd's Pie with the leftovers - what a great idea! We take immense pride in providing our customers with high-quality meats, and we are thrilled that you have now made Pipers Farm your go-to choice, even with the convenience of M&S close by. Your satisfaction means the world to us! Thank you once again for your ongoing support as a loyal customer. Best wishes, Georgina

Posted 1 year ago

“The delivery service works really well and the quality of the meat is fantastic. I slow cooked a large shoulder of lamb on the Easter weekend. It was so delicious.”

Helpful Report

Posted 1 year ago

Dear Lucy, Thank you so much for your fantastic 5-star rating of Pipers Farm! We truly appreciate your continued support and loyalty as our customer. Best wishes, Georgina

Posted 1 year ago

“Great products, excellent delivery I will certainly buy from them again.”

Helpful Report

Posted 1 year ago

Dear Kathryn, Thank you so much for your fantastic 5-star rating of Pipers Farm! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Your kind words about our products and delivery service mean a lot to us. We strive to provide the best quality products and ensure that they are delivered to our valued customers in a timely manner. We're delighted to know that we were able to meet your expectations. We look forward to serving you again in the future and providing you with more great products. Once again, thank you for choosing Pipers Farm! Best wishes, Georgina

Posted 1 year ago

“Very good quality meat. Wish I had discovered this company a long time ago. Highly recommended”

Helpful Report

Posted 1 year ago

Dear Susie, Thank you so much for your wonderful 5-star rating of Pipers Farm. We truly appreciate your kind words and are thrilled to hear that you find our meats to be of very good quality. Your feedback means a lot to us! We also wish you had discovered us sooner, but we're grateful to now have you as a loyal customer. It's fantastic to hear that you highly recommend our company, and we promise to continue providing you with exceptional products and service. Once again, thank you for your support and recommendation. We look forward to serving you delicious meats for many years to come! Best wishes, Georgina

Posted 1 year ago

“Always deliver the best quality, can warmly reccomend Pipers farm we have bought from them for many years and never been dissapointed.”

Helpful Report

Posted 1 year ago

Dear Dorthe, Thank you so much for your fantastic 5-star rating of Pipers Farm! We truly appreciate your kind words and support. It means a lot to us that you have always found our products to be of the highest quality. We are thrilled to have you as a loyal customer. Always delivering the best quality is at the core of what we do, and we are delighted to know that we have never disappointed you. Your recommendation of Pipers Farm is incredibly valuable to us. Thank you again for your wonderful review and for being a part of the Pipers Farm family. We look forward to serving you with the same dedication and commitment for many more years to come. Best wishes, Georgina

Posted 1 year ago

“excellent quality as always.”

Helpful Report

Posted 1 year ago

Dear Marion, Thank you so much for taking the time to leave us a fantastic 5-star rating for Pipers Farm! We truly appreciate your kind words and support. Best wishes, Georgina

Posted 1 year ago

“Very good, healthy meat, fare price, great packaging and recyclable as well , I will order again 👍”

Helpful Report

Posted 1 year ago

Dear Jean-Christophe, Thank you so much for taking the time to leave us a 5-star rating for Pipers Farm! We truly appreciate your kind words and continuous support as a loyal customer. Best wishes, Georgina

Posted 1 year ago

“As always, fantastic meat and service.”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you so much for your outstanding 5-star rating of Pipers Farm! We greatly appreciate your kind words and your continued support as a loyal customer. Best wishes, Georgina

Posted 1 year ago

“Delivery was efficient and products of high quality. The whole family loved the grass fed whole leg of lamb and the delicious cheeses we ordered. Good value for money. We’ll definitely use you again.”

Helpful Report

Posted 1 year ago

Dear Bobbie, Thank you so much for giving Pipers Farm a fantastic 5-star rating! We are thrilled to hear that you were pleased with our service and products. We are delighted that you found our delivery efficient and our products of high quality. It brings us immense joy to know that your whole family enjoyed the grass-fed whole leg of lamb and the delicious cheeses you ordered. We take great pride in providing you with top-notch products that are worth every penny. We appreciate your loyalty and are grateful for your continued support. It means the world to us that you are satisfied with our offerings and that you plan on using our services again. We can't wait to serve you and your family another exceptional experience with Pipers Farm. Thank you once again for your kind words and for being a valued customer. We look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

“Delivery on time and contents well packed. We enjoyed the tasty leg of mutton on Easter Day - thumbs up from all the family. Thank you”

Helpful Report

Posted 1 year ago

Dear Heidi, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and are thrilled to hear that you enjoyed our Mutton Leg Shank End on Easter Day. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

“Great products and service yet again.”

Helpful Report

Posted 1 year ago

Dear John, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and we are thrilled to hear that you highly rated our wonderful products and service. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina

Posted 1 year ago

“The produce from Pipers farm is always top quality.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Pipers Farm with a fantastic 5-stars! We truly appreciate your continuous support and are thrilled to hear that you always find our produce to be of top quality. We look forward to serving you with our finest produce in the future! Best wishes, Georgina

Posted 1 year ago

“Outstanding”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Pipers Farm. We are thrilled to hear that you had an outstanding experience with us! At Pipers Farm, we strive to provide exceptional quality products and outstanding customer service, so it is truly rewarding to receive such positive feedback from our valued customers like you. We hope to have the pleasure of serving you again soon and surpassing your expectations once more. Best wishes, Georgina

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,697 reviews