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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,697 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,742
 Insights Metrics Info
4.8
Based on 6,697 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Margaret Paterson
Verified Buyer
“Interesting choice and variety of goods. All quality but if there is a problem the customer service team will sort things out.”
Helpful Report
Posted 1 year ago
Dear Margaret, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and we are thrilled to hear that you enjoy the variety of products that we have on offer, and that you highly-rate our customer service team. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Di Readman
Verified Buyer
“We have been buying meat and cheese from Piper’s Farm for a few years. The meat is excellent, good quality and full of flavour. The cheeses are small suppliers and we really enjoy trying products that we cannot buy locally.We like the higher welfare ethos of Piper’s Farm and we no longer buy meat from supermarkets.”
Helpful Report
Posted 1 year ago
Dear Di, Thank you so much for your incredible 5-star rating of Pipers Farm! We truly appreciate your kind words regarding our meat and cheeses. We are thrilled to hear that you find our products to be of excellent quality and bursting with flavour. It means the world to us knowing that you enjoy exploring unique products from small suppliers, which are not readily available locally. We are grateful to have you as a loyal customer, and we couldn't be happier knowing that we have been able to cater to your needs and preferences over the last few years. Your ongoing support means everything to our team. Thank you again for your kind words and continued support. Best regards, Georgina
Posted 1 year ago
Heather Downing
Verified Buyer
“Pipers Farm delivers on every level, including delivery! They have become my go to supplier because of their ethical approach to farming. And this comes over in the quality of their meat. I can highly recommend the boneless leg of lamb, all cuts of venison and joints of beef. They always deliver on time and give good notice and a time slot for the day of delivery.”
Helpful Report
Posted 1 year ago
Dear Heather, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and are thrilled to hear that you highly recommend our Boneless Leg of Lamb, cuts of Venison and joints of Beef. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Karen Sternhell
Verified Buyer
“Excellent service, very helpful if you have any queries.”
Helpful Report
Posted 1 year ago
Dear Karen, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and we are thrilled to hear that you rated our customer service as excellent. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Tom Saunders
Verified Buyer
“Fantastic! We regularly order the chicken which is always good. We’ve also tried and really enjoyed wood pigeon, rabbit and different types of fish.”
Helpful Report
Posted 1 year ago
Dear Tom, Thank you so much for your outstanding 5-star rating of Pipers Farm! We are overjoyed to hear that you had a fantastic experience with us. It's customers like you who make our work worthwhile. We look forward to providing you with more exceptional products in the future. If you ever need further assistance or have any suggestions, please feel free to reach out to us. Best wishes, Georgina
Posted 1 year ago
David Treadway
Verified Buyer
“Excellent service, eco-friendly packaging and dependable delivery that was spot on time. The grass fed sirloin was among, if not the best roast beef we’ve ever tasted - it’s was beautiful! We don’t eat roast beef often but when we do this will be the benchmark.”
Helpful Report
Posted 1 year ago
Dear David, Thank you so much for your incredible 5-star rating of Pipers Farm! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience. We are delighted to know that you found our service excellent, and we take pride in our commitment to eco-friendly packaging. It's also wonderful to hear that our dependable delivery arrived right on time for you. We are overjoyed to hear that our Grass Fed Boneless Sirloin exceeded your expectations and was one of the best that you've ever tasted. We are proud to have set a high benchmark for your Roast Beef experience. Thank you once again for choosing Pipers Farm, and we look forward to serving you even better in the future. Best wishes, Georgina
Posted 1 year ago
Jacqueline Gibbons
Verified Buyer
“We enjoyed a delicious lamb shoulder - very tender and tasty after a long slow roast”
Helpful Report
Posted 1 year ago
Dear Jacqueline, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and are thrilled to hear that you enjoyed our Lamb Shoulder on the Bone. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Sharon Grady
Verified Buyer
“Fantastic quality, never disappointed! Delivered on time and well wrapped to ensure everything stays cold.”
Helpful Report
Posted 1 year ago
Dear Sharon, Thank you so much for your 5-star rating of Pipers Farm! We highly appreciate your feedback and are thrilled to hear that you have always been impressed with the fantastic quality we offer. Your satisfaction is our utmost priority. We are delighted to hear that your deliveries have consistently arrived on time and well-wrapped, ensuring that everything stays cold and fresh. We understand how important it is for our products to be delivered in the best possible condition. Thank you once again for your amazing review and for being a loyal customer. If you ever have any further feedback or requests, please do not hesitate to reach out to us. Best wishes, Georgina
Posted 1 year ago
Lesley Piner
Verified Buyer
“Excellent products, very quick delivery, shame the shipping to Jersey is so expensive”
Helpful Report
Posted 1 year ago
Dear Lesley, Thank you so much for taking the time to leave us a 5-star rating for Pipers Farm! We truly appreciate your kind words and continuous support as a loyal customer. Best wishes, Georgina
Posted 1 year ago
Paul Bishop
Verified Buyer
“Beautiful meat delivered with perfection”
Helpful Report
Posted 1 year ago
Dear Paul, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and are thrilled to hear that you enjoy our variety of beautiful meat products. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
JENNIFER CURTIS
Verified Buyer
“Pipers Farm quality never disappoints.”
Helpful Report
Posted 1 year ago
Dear Jennifer, Thank you so much for your outstanding 5-star rating of Pipers Farm! We greatly appreciate your kind words and your continued support as a loyal customer. Best wishes, Georgina
Posted 1 year ago
H S Imoukhuede
Verified Buyer
“I am impressed by your service and by the individually packaged bones. If I could give you more than 5*, I would make it 100*.”
Helpful Report
Posted 1 year ago
Dear Helene, Thank you so much for your amazing 5-star rating of Pipers Farm! We truly appreciate your kind words and feedback. It's wonderful to know that we have exceeded your expectations. Once again, thank you for choosing Pipers Farm. We look forward to serving you again in the future. Best wishes, Georgina
Posted 1 year ago
Steph Pegg
Verified Buyer
“Great taste but surprisingly fatty for Loin of Pork.”
Helpful Report
Posted 1 year ago
Dear Steph, Thank you so much for taking the time to share your feedback about your recent experience with Pipers Farm. We always strive to make our customers happy and we are sorry to hear that you felt the Pork Loin was fattier than you expected. If you need any assistance or have any questions in the future, please don't hesitate to reach out to our customer service team - hello@pipersfarm.com. We're here to help and ensure your Pipers Farm experience continues to be a wonderful one. Once again, thank you for your feedback and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Samantha Baber-Scovell
Verified Buyer
“Exceptional meat, speedily delivered. The ethics of the company, and the quality of the meat both mean that I usually buy from Pipers Farm.”
Helpful Report
Posted 1 year ago
Dear Samantha, Thank you so much for taking the time to leave us a fantastic 5-star rating for Pipers Farm! We truly appreciate your kind words and support. Best wishes, Georgina
Posted 1 year ago
Alison Cregeen
Verified Buyer
“Just eaten the most delicious roast venison haunch. Thank you Pipers Farm for providing meat that is grown and looked after properly.”
Helpful Report
Posted 1 year ago
Dear Alison, Thank you so much for your fantastic five-star rating of Pipers Farm! We greatly appreciate your kind words and we are thrilled to hear that you rated our products, especially the Boneless Venison Haunch. Your support means the world to us, and we cannot thank you enough for taking the time to share your positive experience. Once again, thank you for your continued support and for choosing Pipers Farm. We look forward to serving you again soon! Best wishes, Georgina
Posted 1 year ago
Patricia Evans
Verified Buyer
“Lovely meat & so well packed. Comes ready frozen & packed for the freezer. Mostly all packaging recyclable. The lambswool is reusable as well as recyclable. My dog loves it & I use it to keep my pots warm in the winter. I shall try using it as a mulch this summer.”
Helpful Report
Posted 1 year ago
Dear Patricia, Thank you so much for your fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you are enjoying our products from Pipers Farm. We are delighted to know that you found our meat to be lovely and you appreciate the meticulous packing. It's great to hear that you find reusable purposes for our lambswool insulation. Your innovative ideas of using it to keep your pots warm in the winter and as mulch in the summer truly inspire us! We also want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we strive to provide you with the best quality products. Thank you again for choosing Pipers Farm. We look forward to serving you again soon! - Georgina
Posted 1 year ago
Jacqueline Bore
Verified Reviewer
“WARNING!!! DO NOT USE THESE PEOPLE THEY ARE A SCAM FACTORY I PAID £ 154 three weeks ago for lamb and beef for 12 people for Easter I confirmed over the phone and have a confirmation email. It is Saturday afternoon and I have no delivery, no notification of a delivery or DPD tracking number and their customer service line just says" we are not here" . It is not a Bank Holiday today. They are probably out spending my money and laughing at customers Will never ever use again Oh and they have the gall to still keep spamming me with their adverts even though my delivery has not arrived Utter utter rubbish”
Helpful Report
Posted 1 year ago
Hi Jacqueline, Thank you for your feedback on your latest order with Pipers Farm. I am sorry to hear that you were disappointed with your experience with our courier company, but I am pleased to know that you received your parcel on Saturday afternoon, as planned, in readiness for your lovely feast on Easter Sunday. We appreciate your ongoing support, and hope to have the opportunity to serve you again in the future and provide you with a seamless experience. Please feel free to reach out to our customer service team for any further assistance. Best wishes, Georgina
Posted 1 year ago
Lisa Jenkins
Verified Buyer
“Exceptional meat, dairy and sauces. Have since purchased the cookery book to learn more about Pipers Farm, which one of my daughters introduced me too. Thank you Lisa jenkins”
Helpful Report
Posted 1 year ago
Dear Lisa, Thank you so much for your glowing 5-star rating of Pipers Farm! We truly appreciate your kind words and are thrilled to hear that you find our meat, dairy, and sauces exceptional. It's wonderful to know that you have even purchased our Sustainable Meat Cookbook to delve deeper into the world of Pipers Farm, especially after it was introduced to you by your daughter. Your loyalty as a customer means the world to us, and we are grateful to have you on board. Should you ever need anything or have any further questions, please do not hesitate to reach out. We are here to assist you. Once again, thank you for your support and for being such a valued customer. We look forward to serving you more exceptional products in the future. - Georgina
Posted 1 year ago
Tiffany Gray
Verified Buyer
“Absolutely the BeST meat products I have ever bought and had. Will never turn back from sourcing my meat from your farm Thank you for all the work you do to source the best products ♥️”
Helpful Report
Posted 1 year ago
Dear Tiffany, Thank you so much for taking the time to leave us a 5-star rating. We are thrilled to hear that you consider Pipers Farm to be the best meat products you have ever bought and had. Your kind words mean the world to us. We are committed to sourcing only the finest quality products, and we are delighted to know that you appreciate our efforts. It is customers like you who make our work truly worthwhile. Thank you again for choosing Pipers Farm as your trusted source for meat. We are honoured to have earned your loyalty, and we look forward to continuing to serve you with the best products possible. Best wishes, Georgina
Posted 1 year ago
Eve Gleeson
Verified Buyer
“I usually love Piper's Farm, but it has expanded so much I feel like there's no transparency about the fact that it's actually a network of farms rather than just supplying from 1 farm. There's also a ton of plastic (which is hard to prevent!) and it's soft plastic, which is difficult to recycle. Also, I can tell the company is starting to cut corners and engaging in some sandbaggery. I used to love the chicken sausages, but now the recipe has changed and is using non-hydrogenated vegetable oil, including sunflower oil, rice flour, and palm oil. I can taste the difference - it's now sticky and claggy - not to mention the much higher food miles now that it's using ingredients imported from very far away. I much preferred when they included pork fat instead. This is really disappointing! I'm planning to scale back my purchase of Pipers Farm goods.”
Helpful Report
Posted 1 year ago
Dear Eve, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Pipers Farm. We truly appreciate your honesty and are sorry to hear about the issues you've encountered. We understand your concerns regarding transparency and the expansion of our farm network. We apologise for any confusion this may have caused. We will take your feedback into consideration and work towards providing more clarity about our network of farms, but in the meantime you can read about our wonderful producers and suppliers on the Pipers Farm website - https://pipersfarm.com/pages/grow-for-us. We also understand your frustration with the amount of plastic packaging and its recyclability. It is indeed a challenging issue, but we are actively seeking alternative solutions to minimise our environmental impact. Rest assured, we are constantly exploring more sustainable packaging options. We always strive to maintain the highest quality standards and are disappointed to hear about your experience with the chicken sausages. Your feedback regarding the recipe change has been duly noted. We will certainly review this and see if there are any improvements we can make to provide a better product. We are genuinely sorry for any disappointment or inconvenience caused. We would love to make things right and kindly ask if you could provide further details on how we can improve your experience with Pipers Farm. Your feedback is crucial to us, and we want to ensure that we meet your expectations moving forward. Once again, thank you for bringing these concerns to our attention. We appreciate your support and hope to continue serving you as a valued customer. Best wishes, Georgina
Posted 1 year ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,697 reviews
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