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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,859 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,786
 Insights Metrics Info
4.8
Based on 6,859 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Darren Vickers
Verified Buyer
“Gifts welll received and enjoyed”
Helpful Report
Posted 3 years ago
Patricia Challens
Verified Buyer
“Good site, easy to use, good spread of product offering.Bravo!”
Helpful Report
Posted 3 years ago
Kim McDonald
Verified Buyer
“Excellent customer service. High quality products. can’t fault them.”
Helpful Report
Posted 3 years ago
Jim MacDougall
Verified Buyer
“We ordered a cheese board as a present for Christmas which came without any problems. However we ordered £80 worth of meat for Christmas dinner which didn't arrive with DPD and because it past the safe time frame for delivery, was not delivered as unsafe to eat. This is a total waste of food. This happened because of problems with DPD being inundated due to postal strikes and isn't Pipers fault, however I feel if Pipers can't guarantee delivery within a safe time frame then they shouldn't be selling food online, due to the food waste. The main frustration was the total lack of communication from Pipers about the situation. After sending emails and leaving an answer machine message with no response I had to resort to leaving a comment on their Instagram page. It appears to have happened to a few people and I can only assume Pipers have been overwhelmed by lots of people sending emails, but I feel they could have put an announcement on their website explaining the situation and what they were going to do about it. This would have saved a lot of anxiety about what was happening and whether we are going to get a refund. We received a refund for the cheese board which was actually delivered but we haven't had a refund for the meat which we didn't receive, so had to send another email about this but again no reply as yet! It just feels like Pipers have been inundated with emails and is now chaotic which is a shame as we have used them a few times and have always been very pleased with the products and service. I'm sure we will also receive our refund and I'm sure Pipers are very disappointed with the situation too.”
Helpful Report
Posted 3 years ago
Angelina Cossey
Verified Reviewer
“I have not received my Christmas delivery: I was assured would arrive today 23rd December.The farm is now closed till Wednesday: enjoy your Christmas as I am left running around to find food! Appalling customer services! Phone switched off not replying to emails. It is not the couriers issue it is the company’s which have let people down”
Helpful Report
Posted 3 years ago
June Graham
Verified Buyer
“Everything is top notch, I find all meat just delicious, the breakfast sausages are my favourite. Everybody says your hamburgers are the best they have ever tasted. The ony thing I am not over the moon about is the delivery charges.”
Helpful Report
Posted 3 years ago
Chris Sydenham
Verified Buyer
“Excellent service, with changes to my order easily made (as I'd forgotten some crucial details) and delivery updates as needed.”
Helpful Report
Posted 3 years ago
Pauline Jennings
Verified Buyer
“Too busy with all the "Ho Ho Ho" so just a short extremely happy with the service and quality of items ordered. Thank you and wishing you all Christmas cheer and a Happy New Year.”
Helpful Report
Posted 3 years ago
Trina Goodman
Verified Buyer
“Ordered. 1kg turkey breast and pigs in blankets x arrived on time and very well packed x can’t comment on taste until Xmas day ! Hopefully will live up to all the great reviews x. Obs can look up cooking instructions but might be helpful to have in with product”
Helpful Report
Posted 3 years ago
Sue Moray
Verified Reviewer
“Following difficulties with a third party courier, Pipers Farm have pulled out all the stops to personally deliver our orders more than 250 miles from them. I am very grateful for their wonderful service. All our goods are first class and I wholeheartedly recommend this company for those who want ethically produced, top quality food, with customer service to match.”
Helpful Report
Posted 3 years ago
Mary Keen
Verified Buyer
“Meat as yet untried arrived on Monday as promised. Then this message came . Another delivery , not mine but it never appeared . Some muddle ?   Great news!   Your parcel has been delivered today 20th December   by   Your DPD driver GILLIAN.LANFEAR this i# not my delivery min3 arrived on Monday as promised I tried to ring you but no good   View my delivery Your parcel: 15505206035829   How was your delivery?   Let us know below  ”
Helpful Report
Posted 3 years ago
Janet Oliver
Verified Buyer
“A wonderful family business! Everything arrived swiftly and beautifully packaged in sheep's wool to keep it cool!! I will definitely order from you again.”
Helpful Report
Posted 3 years ago
Margaret Whitney
Verified Buyer
“I ordered Venison and lamb for over the Xmas period, it arrived when expected and had an added bonus for our cats!! The packaging was wool and instead of putting it out for recycling, we have made it into a lovely warm bed for our older cats. Delivery was on the day requested and at the time indicated by the courier.”
Helpful Report
Posted 3 years ago
Andrew Glasgow
Verified Buyer
“Fabulous communication, the goods were delivered when expected and the food is absolutely amazing. Don’t think about it, just order it 😀”
Helpful Report
Posted 3 years ago
Diana Trollope
Verified Buyer
“Pipers Farm is so easy to deal with. No difficulty registering or signing in and Figgy's Christmas pudding arrived exactly on time and in exactly the right place. Thank you.”
Helpful Report
Posted 3 years ago
Nicola Davies
Verified Buyer
“As always wonderful meat. Arrived safely packed ready to be popped in the freezer until needed.”
Helpful Report
Posted 3 years ago
Sara Strong
Verified Buyer
“Fantastic quality hampers excellent customer service Thank you”
Helpful Report
Posted 3 years ago
Matthew Woodfield
Verified Buyer
“Shocking customer service currently on day 4, still cannot get hold of anyone and had no response. Turkey turned up 2 days late and was left down a warm alleyway. Worst customer service experienced, just will not respond to emails, phone calls or live help. Joke”
Helpful Report
Posted 3 years ago
Pam Newton
Verified Buyer
“Always amazing and reliable”
Helpful Report
Posted 3 years ago
Lynne Stuart
Verified Buyer
“I have definitely found my go to supplier for any special occasion ingredients. In fact, not just special occasions. Pipers Farm gives me the feeling of buying from the source and coupled with quality and service , it’s a treasure trove of all the best of British produce.”
Helpful Report
Posted 3 years ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,859 reviews
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