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Pines and Needles Reviews

4.2 Rating 2,472 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,472 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.”

Helpful Report

Posted 4 years ago

“The first tree was shorter than ordered. The only way the tree qualified as the height ordered was because of one vertical branch that stuck up far higher than the rest of the tree. It took a fair bit of back and forth to arrange for a replacement tree. Replacement tree was okay but not fantastic. The whole experience was tiresome, and we won't be ordering from Pines and Needles again.”

Posted 1 week ago

“Fair price for a very nice tree and delivery to my door which was what I wanted. I will use again.”

Posted 1 week ago

“The tree was wonky and the length delivered wasn't what we had ordered”

Posted 1 week ago

“Excellent and friendly service and good-quality tree”

Posted 1 week ago

“The lack of delivery time is a real issue. It is not acceptable to give customers an 8 hour window when the delivery could take place. I am reviewing if I will use P and N next year for this reason.”

Posted 1 week ago

“Terrible tree. Had to ask for a refund. I did not accept the tree when it was delivered. And I tried to ask for a refund. Trying to talk to Simone on the phone was almost impossible. I will never use this company again. I am still waiting for my refund.”

Posted 1 week ago

“It was a perfect experience. Very beautiful tree and nice service.”

Posted 3 weeks ago

“I ordered a Xmas tree removal and your delivery guys dumped it on the street outside my house. the P&N people on the phone did sort it out quickly though. But yeah, not great”

Posted 3 weeks ago

“Terrible quality. Started to shed needles within a few days of arrival and was dead well before Christmas. Pines & Needles would not take back the tree / replace it, and said this happens occasionally. It has happened to us in 3 out of 4 years that we bought a tree from them. Never again. Would not recommend.”

Posted 3 weeks ago

“Love Pines and Needles. We use them every year. So friendly and knowledgeable. Also the tree collection is well worth it!”

Posted 3 weeks ago

“Unfortunately I have now stopped buying my fresh tree from pines and needles. The trees are not as described, they are not full and I get the most expensive. I use another company now.”

Posted 3 weeks ago

“Perfectf: fast, poilte, cheery.”

Posted 3 weeks ago

“The quality of the trees are always very good. We've ordered from Pines and Needles for years. The delivery team are always lovely and we get an allocated time slot - they are always on time. They offer a collection service too for after Christmas which we always use too. Their website is easy to use and we sometimes get sent discount codes from them too which really helps out.”

Posted 3 weeks ago

“The tree lasted 3 weeks then wilted which is ok but not great. Would never go there again.”

Posted 3 weeks ago

“Great service. Very fast and efficient. I am very satisfied, thanks!”

Posted 4 weeks ago

“Thank you, Pines and Needles for bringing our family true Christmas joy and festive feeling. Our tree was fantastic, very green and just the right size. Outstanding service from the team. It's been over three weeks and our tree is still perky and green, almost a shame to give it away. We loved our tree - wishing the whole Pines and Needles team luck and prosperity in the new 2024! Thank you!”

Posted 4 months ago

“My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.”

Posted 4 months ago

“Ordered and paid for a tree with delivery. Stayed inside from 3-10pm missing a client dinner waiting for the tree with NO DELIVERY!! I was given NO updated delivery after many attempts and suddenly it was delivered the following night and DUMPED onto the pavement outside our house when noone was home! The public had to walk around the tree as it was dumped! I chased them up saying it was a health hazard leaving a tree when noone was home, they then collected it past 11pm ( we were out- a neighbour informed us) I WASTED days and HOURS trying to get a refund!! Apparently and suddenly "nobody" could find my payment details! although money was taken straight out of my account on the day I purchased. Have never experienced such poor customer service. AVOID THIS BUSINESS. Sad, as I have bought in the past here- but NEVER again!!!!! There are plenty of other places to get a tree!!”

Posted 4 months ago

We are sorry to hear this and will look into it. Please let customer services (team@pinesandneedles.com) know what date this happened along with your invoice number. Thanks

Posted 4 months ago

“I got my Christmas tree from Hamilton terrace stall of pines and needles. Thank you George and Ash , For selecting a 4ft tall potted Christmas tree which was just right for my home. They helped me in choosing one and keeping aside for me . They both have been very helpful. Thank you once again for your time and patience. Richa.”

Posted 4 months ago

“Bought a 5ft (min height) pot grown Fraser Fir. Delivery was 24 hours late and only arrived after I chased it. Tree was no more than 4ft 6 and clearly isn’t ’pot grown’. It’s a field grown tree that’s had its roots trimmed and been crammed into a pot. Although it’s been properly repotted since it arrived,I don’t expect orbit thrive. Very disappointed.”

Posted 4 months ago

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Pines and Needles is rated 4.2 based on 2,472 reviews