Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,550 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely service from the folk at Kenwood - especially Turner. Many thanks.”

Helpful Report

Posted 6 years ago

“Bought the most beautiful tree at Pinesandneedles on Acton Lane in Chiswick. Harry, who helped us was fantastic!! Knowledgable, polite and friendly. The rest of the team Jim, Chris, Brandon and Sam were all very helpful as well as we bought a big tree and all the lads helped get it sorted. Great team, Great Customer Service!! The layout of the trees and the display made it easy to see all the options and chose the perfect tree for us! Will definitely buy my tree from them every year!”

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Posted 6 years ago

“Amazing service from Lucas at Wendover Woods. Great to hear about the work they do in Cambodia. Will definitely be back next year!”

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Posted 6 years ago

“Thanks Ben at Wendover Woods. Really great service and knowledgable advice about the trees, and all whilst bearing the cold in a kilt! Great work and good fun too.”

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Posted 6 years ago

“Bought a tree from Wendover Woods. Many thanks to Anya and Lucas for their help. They described all types of trees moreover both were acting for the charity project in Cambodia.”

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Posted 6 years ago

“Kensu was such a great help to us in helping find a perfect tree for our Christmas! There was a huge range to choose from, all lovely and Kensu helped us narrow down the best one! Thanks to Kenwood House!”

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Posted 6 years ago

“Our tree from Kenwood house is so beautiful! We picked it up with a stand and all cost less than expected. Kenzu was a big help too with holding out trees for us to choose from.”

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Posted 6 years ago

“Jim at the Chiswick branch was extremely helpful”

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Posted 6 years ago

“Great service from Michael at the Pines and Needles Holloway Road store! He was very patient with my and my daughter and his advice was very useful! Cheers Michael!”

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Posted 6 years ago

“Have just bought a lovely Christmas tree in Maida Vale Pines and needles. Thank you to Jake for your patience and help- From a super fussy customer!!!”

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Posted 6 years ago

“Lucas was very helpful and informative at Wendover Woods. Thank you”

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Posted 6 years ago

“We just got a lovely tree in Wendoverwoods, Anya and Lucas was so friendly and very helpful. Thank you !”

Helpful Report

Posted 6 years ago

“Finn at Kenwood House was so friendly, helpful and cheerful even with the damp cold weather. A real asset for your company.”

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Posted 6 years ago

“Very happy with service Finn @ kenwood house gave us in choosing our Xmas tree.”

Helpful Report

Posted 6 years ago

“We brought our tree and wreath from the shop in wendover woods. Lucas and Anya were very friendly and so helpful. They helped us pick the perfect tree for our home and gave us some advice on how to look after the tree. They were wonderful, as well as the selection of trees available. Would definitely recommend them to others.”

Helpful Report

Posted 6 years ago

“James from the Chiswick location was great, helped us find the right tree. The tree is perfect shape anf looks lovely in our flat! Thank you James!”

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Posted 6 years ago

“Bought Christmas tree for second year running from Chiswick. Good selection of trees, Sam was very helpful and knowledgable and took tree to car - thanks All that and helping an education charity too!”

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Posted 6 years ago

“Sam and Brandon (Chiswick) offer great and efficient service; very friendly, flexible, and giving of their time. A pleasure to deal with.”

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Posted 6 years ago

“I bought a beautiful tree from Kenwood House for a very special Christmas at home. It looks stunning and I can't wait for my guests to see it on Christmas Day. Frank at Kenwood was so helpful and polite and understood exactly what I wanted. See you next year Frank at Kenwood.”

Helpful Report

Posted 6 years ago

“Visited the Chiswick location and Sam was very friendly and helpful. I couldn't find exactly what I wanted but he offered to unwrap a couple of other trees that he thought were going to work for me...and we found it! Thanks Sam, it looks great!”

Helpful Report

Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,550 reviews