Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dimo was absolutely fantastic - he carried our tree for us to the car in the rain and was friendly while we took our time to select a tree. Our tree looks so came out beautiful after we decorated it and we are so pleased with it. Thank you so much and Merry Christmas.”

Helpful Report

Posted 5 years ago

“Very happy with our beautiful tree which Luke took all the time we wanted to help us pick and then kindly carried to our car. Great customer service. Liked the kilts the too!”

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Posted 5 years ago

“We bought our tree from Upper Holloway and Steve was simply wonderful. Friendly and really, really helpful. Thank you Steve, your kindness was really appreciated after a tricky year.”

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Posted 5 years ago

“Great tree and "Irish James" helped is pick it out and the stand we needed.”

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Posted 5 years ago

“We picked up our tree last night, The service was excellent particularly from Luke. He gave us great advice on the height, shape and type of tree to choose and happily took us around the excellent selection of trees on offer. He was really helpful in loading up the car as well! Great service from a really friendly bunch. We will be back next year!”

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Posted 5 years ago

“Fabulous service from the lads in festive kilts. Special thanks to Ryan at the Notting Hill branch for his patience - great advice on height and shape. Brilliant service carrying the tree to and reconfiguring the car...and the tree is great...will be back next year😊🎄”

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Posted 5 years ago

“Ilyan served me today at ealing broadway he was lovely and helped me get the best tree”

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Posted 5 years ago

“Bought a tree at Ealing Broadway today, served by Ilyan he was wonderful and made sure we got the perfect tree!!”

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Posted 5 years ago

“Purchased a set of lights today at Ealing Broadway - Ilyan was so friendly and helped me pick between the colors.”

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Posted 5 years ago

“Festive and friendly service from Dimo who helped me find the perfect little tree for our first Christmas in London! Thank you.”

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Posted 5 years ago

“Amazing service from Levi at Kenwood house. Top job. He made my boy’s Christmas”

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Posted 5 years ago

“Found a beautiful tree, it looks so good in our home and the kids love it. Thank you so much to Dimo for involving the kids in finding the tree - absolutely great service and festive cheer in this cold weather.”

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Posted 5 years ago

“Alex was great in helping us get our tree! We got a 6ft tree which we love thanks to him!!”

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Posted 5 years ago

“Fantastic, friendly service at Pines and Needles, Kingston - the team helped me find just the right shape/size tree I was looking for as well as a new stand and wreath - then kindly lifted it into the car for me- thank you!”

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Posted 5 years ago

“We are super happy with our tree. Alex at St Mary’s Church N16, was incredibly patient and helpful. Great customer approach - didn’t rush us and made the whole experience great. We have been getting our tree from Pines and Needles for a few years and have always been happy. Thanks Alex. Maggie”

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Posted 5 years ago

“I just purchased a beautiful Xmas tree from 'Pines and Needles' with the help of Queenie, an intelligent, focused and beautiful customer service representative with great people skills who I am sure will go very far in life. She was incredibly helpful in picking out the best tree for me while making enjoyable and compassionate small talk. Lovely and professional service all-round. Thank you so much and Merry Xmas to you. xXx”

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Posted 5 years ago

“It was our first year buying tree since deciding to stay in the UK this year and we were so impressed with the selection even though the trees were a little more expensive than we would of hoped for. A big thank you to DImo for the amazing service and for helping carry our tree all the way to our car.”

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Posted 5 years ago

“Thank you to the staff at the Maida Vale Pines and Needles store who kindly provided 20% discount on a 7ft Christmas tree for the newly built Beachcroft House on Shirland Road for the elderly with Dementia. Your support in bringing some joy in these difficult times has been much appreciated”

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Posted 5 years ago

“Thank you so much to Oskars (the taller one) for rooting around among all the Christmas trees to find us the most beautiful tree. Just like Harry Potter getting his wand!!!”

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Posted 5 years ago

“Best purchase of Christmas, and the best tree we’ve ever had. Was a little apprehensive with it being delivered, but needn’t have worried. So happy with the quality and worth every penny. Thank you so much, Pines and Needles.”

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Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews