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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful tree, very polite and helpful installers.”

Posted 1 year ago

“10/10 tree, service, the works.”

Posted 1 year ago

“Louisa from Pines and Needles is extremely helpful, informative and polite. Cannot recommend her enough.”

Posted 1 year ago

“I wanted to thank, Rajan, he complaints manager. He corrected a problem for me without delay and made me feel happy that I had used Pines and Needles to purchase my beautiful Christmas tree”

Posted 1 year ago

“Beautiful tree first time ordering online and todays delivery exceeded our expectations.”

Posted 1 year ago

“None of my local garden centres had a Noble Fir tree, not even my go-to place for the past 20 years. Pines and Needles came to my rescue. What makes my decision to buy from them even better was the delivery! No wrestling the tree into my car.”

Pines and Needles 5 star review on 7th December 2022

Posted 1 year ago

“Sebastian & Tania were great in helping me pick the right tree ! Super service very friendly .”

Posted 1 year ago

“Ben and Dan at Ealing Common were great helping me pick two christmas trees this year. Fantastic service and very pleased with the help I received. Thank you!”

Posted 1 year ago

“Bought 5ft tree from Richmond. Extremely friendly and helpful advice and service from Noah and Rahil. Thank you so much!”

Posted 1 year ago

“Hugo at Wimbledon Park was very helpful carrying our 8ft tree!”

Posted 1 year ago

“Great friendly and proactive service from the team. The big fella Hugo Was a great help end to end ....witty Christmas cheer first thing in the morning. PQ”

Posted 1 year ago

“We purchased our 5ft Nordman Fir from the Richmond Outdoor store. Lucy, the manager, was great at not only helping us choose the right tree but she also allowed me to prepare the tree trunk to mount as soon as I got home. Pines and Needles has a great selection of tree types & sizes + lovely staff, I recommend them.”

Posted 1 year ago

“The most wonderful Christmas tree buying experience!! Was served by the fabulous Fergal who was so helpful and answered all our questions! Very happy with our tree too :) Thankyou so much, MERRY CHRISTMAS X”

Posted 1 year ago

“Festive Fergal fabulously found us a 5 foot fir tree. Excellent advice - we’ll be back next year!”

Posted 1 year ago

“This is definitely the place to go to make your Christmas that extra special. Their trees are the very best quality and they have a wide range of sizes. Its been a while since I brought a real tree. A lady named Candy was so welcoming, super brilliant and really helpful. I definitely recommend them. The star rating only allows 5 but they deserve 10 out of ten for customer service and quality products. Also they are open till 9.pm too. Thanxx you so very much Candy 🍭 the tree has really put a much needed massive special sparkle on this Christmas. Happy Christmas everyone !!! 💕”

Posted 1 year ago

“Thankyou candy - brilliant service, beut of a 🌲 tree!”

Posted 1 year ago

“Once again the fabulous team at Pines & Needles Brockwell Park have provided a tree for the local ambulance station Candy helped us pick the perfect tree, and was so lovely and friendly. She’s certainly spreading the Christmas joy! Thanks from Mark and Sheldon and all at Oval/ Brixton ambulance stations.”

Posted 1 year ago

“Went to the Ealing Branch of Pines and needles, lovely Ash there sorted me out with a beautiful tree, base and lights! Really happy with the quality of tree and also customer service! Thank you and Merry Christmas!”

Posted 1 year ago

“Great website and products. The delivery was smooth and in perfect condition”

Pines and Needles 5 star review on 28th November 2022

Posted 1 year ago

“My one and only Christmas tree supplier”

Posted 1 year ago

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Pines and Needles is rated 4.2 based on 2,466 reviews