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Pines and Needles Reviews

4.2 Rating 2,466 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Tom
Verified Reviewer
“I am absolutely disgusted with the service I have received today from Pines and Needles. Having used their services for the past 5 years or so and always being extremely happy with the trees I've had delivered, today has been disgraceful. Early this afternoon my wife rang their customer services to enquire if they could check on the delivery of our tree today, which we ordered back in September. They checked and said it had been collected by the courier and was on its way to be delivered. We also asked for the tracking number for the courier and was given the information. A few hours later we contacted the courier to ask when it would be delivered and was told it hadn't been collected and it wouldn't be here until at least Monday! So my wife rang Pines and Needles back and was told nothing could be done. She pushed further and was given a 50% refund and it was explained that the reason was because we live so far away!! So why offer nationwide delivery! She requested he email to confirm the refund but this never arrived. I’ve ended up paying over £115 and have nothing to show for it.”
Helpful Report
Posted 4 months ago
John
Verified Reviewer
“Miles & May at Barnes Rocks lane. Awesome service, awesome tree. John & Paula”
Helpful Report
Posted 4 months ago
Victoria Cross
Verified Reviewer
“Barnes Pines and Needles: great service from Miles and his wife! Many thanks for your help.”
Helpful Report
Posted 4 months ago
Pat Macdonald-Brown
Verified Reviewer
“The Lovely,Miles was very helpful and even carried our tree across the road into our garden”
Helpful Report
Posted 4 months ago
Elizabeth
Verified Reviewer
“If I could leave no stars I would. No tree delivered, cannot get through on the phone says mailbox full - no reply to emails or on live chat. Took money and no tree and no way to contact - scammers - avoid!”
Helpful Report
Posted 4 months ago
We’re terribly sorry you’ve had this experience. Unfortunately, we had delivery issues on this day.
Posted 4 months ago
John
Verified Reviewer
“I went to the Barnes site at lunchtime today and met Ryan who was extremely helpful, I am very pleased with the Tree he helped me pick.”
Helpful Report
Posted 4 months ago
Gabriel Adeyeye
Unverified Reviewer
“Awesome Service! I was able to leave instructions and they collected the tree in my absence, they didn't even call me. Streamlined and simple! Thank you!”
Helpful Report
Posted 1 year ago
Alex Lengyel
Verified Buyer
“Gold Star delivering our tree as Battersea Power Station doesn’t make deliveries easy. I scheduled a pick-up but then 24 hours before scheduled/paid for pick-up of the tree found out our building disposed of trees. Called P&N and was told I’d get a refund of 1/2 my payment. No refund received & frankly since no one had to come don’t understand why the refund isn’t 100%. May need to re-consider my supplier of our 8ft tree next year….. Alex Lengyel alexlengyel062@gmail.com 07710128470”
Helpful Report
Posted 1 year ago
Natalia Belskaia
Verified Buyer
“Dear Sir or Madam The tree is lovely only keeps dropping some dead insects (black little bugs) to the floor. I spoke to a friend who always orders from you, she’ve never experienced that.”
Helpful Report
Posted 1 year ago
James Golding
Verified Buyer
“buying the tree was a lovely experience with friendly and helpful staff. The delivery of the tree was also a lovely experience with lovely and helpful staff. We paid £65 for the premium tree removal service. In previous years the staff carefully wrapped all the decorations in paper and stored them in a box along with the lights and ribbons that were carefully wound up. This year the decorations were all stuffed into a bin bag with some of them broken and the lights and ribbons were stuffed into a separate bin bag in a tangled mess. Took us hours to reorganise everything and when we complained we got a refund of £30 and an apology. A lovely experience ended up being tarnished at the end. I wouldn’t recommend the premium tree removal service”
Helpful Report
Posted 1 year ago
Natalie Loader
Verified Buyer
“Really well organised drop off. Tree was beautiful and lovey quality with a perfect shape. Still looked really fresh on 6 Jan when it sadly had to come down. Highly recommend.”
Pines and Needles 5 star review on 11th January 2023
Helpful Report
Posted 1 year ago
Christine Aoun
Verified Buyer
“Never disappoints and delivery/removal service was excellent”
Helpful Report
Posted 1 year ago
Jaskaran Sahota
Verified Buyer
“This is the first year we did an online selection and order, and it was marvellous. Very easy to select the right size and variety of tree.”
Helpful Report
Posted 1 year ago
Anouche Tarayan
Verified Buyer
“I booked the collection service for indoors, why have I never done this before.... It was an amazing service and would strongly recommend it to anyone in an apartment. I live on the top floor, with no lift and the thought of losing all the needles down the stairs filled me with dread :-( The guys turned up, very friendly and polite and within 10 minutes had chopped the tree down, cleaned up and were on their way out. Will book again next year.”
Helpful Report
Posted 1 year ago
Alexandr Vidiborschii Alexandr
Verified Buyer
“I've been ordering trees for over 3 years - have always been extremely happy! This year I also ordered tree removal which was supposed to get out the treen and clean up the mess. So the latter part, cleaning, wasn't done as we didn't have a groom and workers weren't supplied as well. So we were left with a huge pile of needles on the carpet, which took us more than 3 hours to clean!”
Helpful Report
Posted 1 year ago
Linda Button
Verified Buyer
“Excellent.”
Helpful Report
Posted 1 year ago
Rosemary Gebhardt
Verified Buyer
“Fabulous tree, very prompt delivery! Will definitely use Pines and Needles again next year ! Thank you”
Helpful Report
Posted 1 year ago
Liana Mellotte
Verified Buyer
“They put the base of the tree on the velvet couch, marking it. They tried to leave without clearing up the needles, which was part of the service I had ordered.”
Helpful Report
Posted 1 year ago
Yvonne Barry
Verified Buyer
“Lovely magical tree”
Helpful Report
Posted 1 year ago
Maria Peacock
Verified Buyer
“Perfect service, polite and on time. The tree was the best we’ve had in all of these years! We’ve been with Pines and Needles since its beginning”
Helpful Report
Posted 1 year ago
Pines and Needles is rated 4.2 based on 2,466 reviews
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