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PikPerfect AG Reviews

4.9 Rating 3,351 Reviews

99 %

of reviewers recommend PikPerfect AG

Company Reviews

4.9

Based on 3,351 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About PikPerfect AG:

Our designers create Photo Books and Wedding Albums you'll cherish for life!

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 16th January 2024

PikPerfect AG 5 star review on 27th December 2023

PikPerfect AG 5 star review on 27th September 2023

PikPerfect AG 5 star review on 27th September 2023

49

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If getting help is your goal, PikPerfect reviews the photos you submit, narrows them down, and then you have the option to add back or change as you wish. Once the album is placed, you don't have the option to move photos in order. Everything at that point is pasting a comment- an instruction. They also don't crop out distracting areas of photos, so what you load is what you get. For a parents wedding album, I did 7 versions until it was how I wanted it. If you appreciate a more hands-off approach, this is for you. Album result is quality. I was pleased with the photos, cover, and binding. Overall, I paid for that help in the price.”

Posted 1 month ago

Hi Julie, Thank you for your feedback. Just to clarify: we do crop and zoom into photos, but it also depends on the design you choose. For example, if you have two portrait images on a page and you want to crop out something distracting at the top, we might need to convert these into square images if the original is closely cropped. This often comes down to personal preference - just let your designer know which option you prefer, and they'll always be happy to adjust the design for you. Best regards, Nick

Posted 4 weeks ago

“We love the album. Although it is very pricy.”

Posted 2 months ago

“Muy buena forma de diseñar el álbum de boda. Fue todo muy sencillo y fueron muy atentos con todos mis comentarios.”

Posted 2 months ago

“PikPerfect did a great job designing my album once my designer figured out what I wanted. Because of the major time change and busy time of year communication could take time. There were a couple mistakes made but they were resolved as soon as they could get to them. Overall, I would recommend them. My husband really enjoyed our album, and I enjoyed have someone else design it.”

Posted 3 months ago

“Excellent experience designing and producing a beautiful picture book full of memories for my wife! Would recommend Gabriel and the team.”

Posted 3 months ago

“We love our wedding album. It was easy to do,and they help with every step.”

Posted 5 months ago

“I had some initial problems with communications about progress of my order. However, once they realised the issues they made absolutely sure the delivery arrived safely and the album is absolutely amazing. I am useless manipulating images. I just gave them a whole selection from the wedding and they made a brilliant job of ordering them to tell the story of the day. Despite the initial problems, I would recommend them again.”

Posted 5 months ago

Hi Davina, Sorry for the poor communication on your order. I looked up the details and see that UPS misplaced your package, which caused the delay. It has now been located at one of their warehouses, and as you'll see from the tracking link sent to you, in route and should be delivered shortly. Sorry for the inconvenience this has caused. Kind regards, Annika

Posted 5 months ago

“Es war eine gute Erfahrung und würde sie wieder in Betracht ziehen. Für das Fotobuch (ca. 350 Fotos) war die gelieferte Holzbox zu klein, die Magnetverschlüsse hatten nicht richtig Kontakt und die Funktion des Verschluss somit wertlos. Beim Verarbeitungsprozess hätten wir 1-2 Runden sparen können, wenn die genannten Änderungen entsprechend umgesetzt worden wären (evtl. Sprachbarriere?). Ansonsten bin ich sehr zufrieden mit dem Resultat. Besten Dank.”

Posted 5 months ago

“Book is stunning. Quality outstanding. Definitely pricey but quality worth it. Want to give 5 stars but adding text very unfriendly and help wasn’t helpful. Gave up on adding text and will hand write. I would recommend this service and hopefully you will be more successful than me adding text.”

Posted 6 months ago

Hi Terry, Thanks for your feedback! You can certainly add as much text as needed in the photo book, but this cannot be done from a phone as the screen is too small, it's best to do this from a larger tablet or computer screen. Hope that helps. We look forward to seeing you back soon! Best regards, Nick

Posted 6 months ago

“Die Qualität ist einfach nur der Wahnsinn. Der Support auch super. Warum es nicht 5 Sterne gibt? Wegen der Lieferzeit. Es hat super lange gedauert, bis das Album bei mir war. Ich weiß, es ist vermutlich ein langer Prozess Qualitative Alben herzustellen, aber die Wartezeit ist für mich persönlich zu lange. Wenn es nicht stört, kann ich PikPerfect nur empfehlen.”

Posted 9 months ago

Vielen Dank für Dein Feedback, Lea! Je nach Albumtyp beträgt unsere Produktionszeit normal um die 12-15 Arbeitstage, oftmals weniger. Uns ist bewusst, dass Anbieter für Standard-Fotobücher schneller liefern. Von daher hast Du recht: Gut Ding will Weile haben. :)

Posted 9 months ago

“Very well done! Kind of expensive though and I didn’t even get a flat book.”

Posted 10 months ago

“Really lovely photo-book for our wedding, good quality and service - I had many revisions (and photos) along with some particular requests, and they made it just how we wanted. Takes a while to arrive but we were aware of that before ordering. Great!”

Posted 10 months ago

“I would give PikPerfect 4 starts. It had wonderful customer service. At first, I was shy to give feedback but the designer working with me was so friendly and responsive and she encouraged me to keep giving honest notes until I got the final product I wanted (a total of 5 drafts). My only constructive feedback is that I felt that the first draft was automatically done by a computer as the photos were all zoomed and cropped poorly. Perhaps this was the case. Nonetheless, the first draft required a lot of feedback which was a bit of a time sink. When I got the first draft, I was worried that the team maybe didn't take the time to actually look at anything before sending it. So, I had nerves about whether the customer service was really that personal. This of course changed the more I corresponded with the design team. I made the photo album for my mother in law and she LOVES it. We are both very happy with the product and would recommend PikPerfect to others!”

Posted 1 year ago

Hi Jacqueline, Thanks for your feedback, we're happy to hear you love the album :) Sorry about the confusion on the first draft: we used all the photos you sent in first draft as you had not chosen the Photo Selection option. But after you clarified that you actually wanted us to make a selection of the best images, it was easy to update the album for you. We look forward to seeing you back for your next photo books. Best regards, Nick

Posted 1 year ago

“Quick turnaround for book design; Stephanie is responsive and very helpful.”

Posted 1 year ago

“I would recommend pikperfect.”

Posted 1 year ago

“Loved how it turned out, the quality is great! Very convenient to have someone design the book and they are very prompt and accurate with your adjustments.”

Posted 1 year ago

“Yes I would recommend :)”

Posted 1 year ago

“Fotobuch ist hochwertig und gelungen. Kontakt war jederzeit freundlich. Der Weg dort hin war etwas schwierig. Preispolitik ist für den Kunden undurchsichtig. Feedback wurde gut umgesetzt. Alles in allem kann ich nicht einschätzen ob ich schneller „alleine“ gewesen wäre.”

Posted 1 year ago

“The quality of the book was very good. It took a while to get the photos in the right order, even though I had numbered them in order, they kept drafting as wrong order. I found the photos as quite small on the album, I think they could have been larger. The album was smaller than I thought I had first ordered. I like the fact that you were still able to produce good photos from very old and poor prints. Overall very pleased.”

Posted 1 year ago

“End product was beautiful!”

Posted 1 year ago

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PikPerfect AG is rated 4.9 based on 3,351 reviews