PikPerfect AG Reviews

Name: PikPerfect AG
Address: Schlierenstrasse 15, Uitikon-Waldegg, Zürich
Rating: 4.91

4.9 Rating 3,345 Reviews

99 %

of reviewers recommend PikPerfect AG

Company Reviews

Metrics

Info

4.9

Based on 3,345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About PikPerfect AG:

Our designers create Photo Books and Wedding Albums you'll cherish for life!

Visit Website

PikPerfect AG 5 star review on 22nd March 2024

Anonymous

PikPerfect AG 5 star review on 16th January 2024

Taylor R

PikPerfect AG 5 star review on 27th December 2023

Trevor H

PikPerfect AG 5 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I did NOT receive my photo album in the mail as FedEx delivered it without requiring a signature. I am still trying to get PikPerfect to respond as I have now paid A LOT of money without receiving my purchase.”

Helpful Report

Posted 4 weeks ago

Hi Susan, As soon as you informed us that the package was not received, we filed a Lost Package claim with USP, but it can take a couple of weeks for them to complete their review and get back to us. While we have no influence over how UPS delivers, we're doing all we can to keep after them and hope to get this resolved ASAP. If they are able to find the package, they will reschedule delivery. But if not, we'll reprint a new copy and ship this out to you. Sorry for the trouble and delay this has caused! Kind regards, Nick

Posted 4 weeks ago

“So happy with my daughters wedding album that I’m going to do another album with them for our 30th anniversary trip”

Helpful Report

Posted 2 months ago

“Terrible delivery times, terrible customer service, would not recommend.”

Helpful Report

Posted 3 months ago

Hi Kathleen, We're sorry to hear you were so disappointed with our service. You purchased your album well past our Christmas order deadlines, which we display at every step of the album design and ordering process. While we do our best to get as many albums completed and shipped in time, as we note on the website and in our emails to you, we can only guarantee a pre-Christmas delivery when purchased by our listed deadlines. Kind regards, Nick

Posted 3 months ago

“I’ve yet to receive my book and I’ve emailed the company to find out where the album is. Have heard nothing . Very poor service”

Helpful Report

Posted 8 months ago

Hi Jonathan, Sorry for the delay in getting back to you, we were closed yesterday. Your album has shipped and should be delivered in a next couple of days, you should have already received an email with a tracking link. We look forward to hearing from you on receipt. Kind regards, Sonja

Posted 8 months ago

“Horrible company, way overpriced, photo book came with massive errors, quality of the print is very poor, quality of the wooden box is very poor, seems like a scam”

Helpful Report

Posted 8 months ago

Hi Mereze, As you had requested an early delivery, in our rush to get the photo book shipped in time, we did make an error in the album design. We're really sorry about that! We have reached out to you directly to arrange a replacement. Sorry again for the trouble this has caused! Kind regards, Nick

Posted 8 months ago

“I was very disappointed in the quality of my wedding album. The pictures all had a tint that made our complexions pink and unnatural. They looked nothing like the originals.”

Helpful Report

Posted 9 months ago

Hi Leah, We're sorry to hear your album did not turn out as expected. The images should certainly not have a tint to them. It sounds like something may have gone wrong in production and was not caught before shipping. Please email your designer some photos to demonstrate the problem, we'll then certainly reprint and send out a correct copy. Sorry for the hassle! Best regards, Nick

Posted 9 months ago

“was delivered to the wrong address :( had to chase it up”

Helpful Report

Posted 1 year ago

Hi Vladimir, We're sorry there were some issues with your delivery. As we noted in our email, your order was shipped with the correct address, but unfortunately UPS made a mistake with delivery. I'm afraid this is something out of our control, but I'm glad you were able to pick it up from your neighbor and the album made it to you in time for the birthday. Kind regards, Nick

Posted 1 year ago

“Absolutely disappointed. It took several months to get this book. Yes, some of the delay was on my approval but when finalized, it still took well over the 20 business days. The response I received is we’re a family owned business and to be patient. That i don’t mind - just be transparent so your buyer can plan accordingly. I ordered in early December and missed Christmas plus Feb birthday which i was going to repurpose the gift because of them being overloaded. I finally decided to google the CEOs email him which helped speed things up. The quality is good but took a lot of hand holding with the designer and patience on delivery. Yes, “slightly” cheaper than other premium providers but still expensive plus a lot of time needed to get to an artistic & non-duplicated result. Took several rounds with detailed feedback to explain that there duplicate photos in each round of revisions and the overall structure lacked artistic appeal. Very disappointed - was looking for a long term partner to continue to capture family milestones. Clearly not the skillset i expected for the price point.”

Helpful Report

Posted 1 year ago

Hi Shea, we're sorry to hear you were so disappointed with the service. I looked up your order and see that you chose a clean design style to start with, but then commented you found it too simple when we presented the first draft. While we can design the album in any style you want (and are happy to update it based on our feedback), it can take a couple of rounds of feedback to get a clearer understanding of what appeals to you. But once we settle on something, subsequent album designs go much faster. As these are custom-made albums, if an error is found in production, it can delay shipping by a few days. Sorry about that, but making sure we don't compromise on quality is important to us. Kind regards, Sonja

Posted 1 year ago

“unfortunately I had a dissapointing experience with this company. The quality of printing was not good, pictures were blurry at times and some colours were not relfected in the same way as the originals. suggested design of the album looks quite bad in reality as too much blank area is left on the pages and pictures are too small as a result. I do not know if the intention here is to save on printing paint.. If you choose this company I'd recommend to re-design the pages yourself to avoid my experience. I do not feel like customer support was helpful to solve the issues that I had.”

Helpful Report

Posted 1 year ago

Hi Alina, I'm sorry you were disappointed with our service. The album was designed based on the styles you choose and included four rounds of revisions based on your feedback. The printed album has exactly the same design, so we're honestly surprised by your feedback. With regards to the printing, as noted earlier during the design phase, if an image is a little blurred in the original, it will print the same way. Kind regards, Nick

Posted 1 year ago

“Impossible to leave review until I receive goods. Been with DHL for a week and it cost me €50 for express delivery. So I have no idea what album looks like so cant leave a review”

Helpful Report

Posted 1 year ago

Hi Peter, We're sorry to hear you had a problem with delivery. While DHL delays are out of our control, if you've still not received your album, please contact support@pikperfect.com so we can follow up with them. Please rest assured, we always make sure your package is delivered. Kind regards, Nick

Posted 1 year ago

“Not worth the price.”

Helpful Report

Posted 4 years ago

Hi Tehaul, I'm very sorry to hear that you were not entirely happy with your album. If something went wrong or not what you were expecting, please email us at support@pikperfect.com with more details and we'll be happy to fix this for you. Best wishes, Nick

Posted 4 years ago

“Pricing is not clear at the start of ordering, I ordered and found the price had jumped by a third which is not acceptable”

Helpful Report

Posted 6 years ago

Hi James, I'm sorry you found our prices confusing. To make them transparent they are listed both on our website as well as below every album draft you receive - all prices are fixed and do not change during the design process. If you have a question or doubt about something, please feel free to get in touch with your designer before purchase; they are always happy to help explain or change to an album that may better fit your budget. Kind regards, Nick

Posted 6 years ago

PikPerfect AG is rated 4.9 based on 3,345 reviews