Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.85

4.9 Rating 1,042 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,042 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 11th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“\n\nI live outside the UK so I know this is a difficult question to answer. Would it be possible to calculate with more accuracy when the package will be delivered? We were absolutely delighted with our purchase and I would certainly recommend you to others. Thank you.”

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“Happy with my order.\nVery fast delivery.”

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“Price a bit high but service very good”

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“Excellent communication.”

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“Quick and efficient service. Will use Physical Gold again”

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“An area that needs improvement is the price of silver. I understand that it's the business in the UK that have large premiums on silver but not usually worth it when I have other options.\n\nPurchasing and delivery of the items is fast and is what I enjoyed most. Having a certificate of authenticity is also a nice touch.”

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“1/ In last order - wrong invoice enclosed - need development \n2/ after ordering one, without cancelling or getting refund, request was made to switch the order to different items that was not agreed. Adjustment facility should have been available for valued client. \n\nThanks”

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“Excellent service quick delivery and they also accept credit cards which is unusual for this market. Would recommend .”

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“Good product, fast delivery”

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“I was satisfied with the customer service and the ease of use with the site. But my order too nearly a week to dispatch even though I was told it would dispatch after receiving my payment. But I understand that the stick for my order was low. I would recommend to others, but for some more research I found other firms that offer less over spot price. So I am afraid I may not buy for you guys again. But I cannot stress enough the quality of the customer service.”

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“Very good. Ordered and received within 3 days near Xmas”

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“Overall very satisfied. Would like to have tracking numbers for packages as an automated service as an improvement.”

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“Online order options would be good for the SIPP product. Apart from that all great.”

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“*** not only gave me sound and impartial advice on the relative merits of different investments but helped me choose the selection of coins, without which it would have been a daunting task.”

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“I was very pleased with service I received from Physical Gold. Being my first buying I was a little nervous but the information I received and the time taken to explain things to me and to answer my questions reassured me. This enabled me to continue and yo make my purchase. Very excited.”

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“Good service, easy to use and prompt delivery. Offers good advice on precious metal investing.”

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“Very good service.”

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“There needs to be information on the payment form that the maximum payment by debit/credit card is £*** and higher payments have to be made by bank transfer. I did receive a call from *** and he was very helpful. I would recommend you to other people.”

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“Came fast and was very pleased.”

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“Small company improving their offering all the time, they suite my investment choices and everything is kept very simple.”

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Physical Gold is rated 4.9 based on 1,042 reviews