Physical Gold Reviews

Name: Physical Gold
Address: 63/66 Hatton Garden, London, London Borough of Camden
Rating: 4.85

4.9 Rating 1,095 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

Metrics

Info

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

Write Your review

Tell us how Physical Gold made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Physical Gold 5 star review on 11th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my order ( 2 full sovereigns ) order was quickly dispatched and received the next day. I was never given any tracking information, which was surprising considering I spent over £700......And item was sent by regular recorded delivery not special delivery.”

Helpful Report

“The process of my first purchase was very encouraging and I am about to make another”

Helpful Report

“First purchase with Physical Gold. Purchased a 1/4 oz queens beasts coin. Item arrived in just two days and in the great condition as described. I had e-mailed asking for a tracking number and also request a certificate of authentication from Physical Gold, both were provided promptly. Would have given 5 stars had this been provided upon purchase otherwise a positive buying experience!”

Helpful Report

“Not bad i did get info about delivery only dispatching info”

Helpful Report

“Little bit disappointed because I was expecting all Queens head with crown.”

Helpful Report

“Excellent service and packaging is very discreet”

Helpful Report

“Attentive to questions via email. Prompt service. Will use again.”

Helpful Report

“Delivered my order on time exactly as they said they would”

Helpful Report

“Great prices easy to use website. I haven’t received my purchase yet despite selecting priority delivery, not a major problem but a slight inconvenience. Overall a good experience.”

Helpful Report

“I felt the service was very good. I ordered the items and they arrived discretely packaged and in good time. My only issue was that the invoice and certificate did not list the coins and bars individually. This would help with my inventory and resale potential.”

Helpful Report

“\n\nI live outside the UK so I know this is a difficult question to answer. Would it be possible to calculate with more accuracy when the package will be delivered? We were absolutely delighted with our purchase and I would certainly recommend you to others. Thank you.”

Helpful Report

“all fine”

Helpful Report

“As a new customer it would be an advantage to see the price of each coin before purchasing, a written buy back guarantee would also something that would make new customers feel more confident in purchasing from Physical Gold. All in all a good service.”

Helpful Report

“Quicker delivery. More choice of products.Ordering was easy and straight forward. I would recommend you to others.”

Helpful Report

“I was very pleased with service I received from Physical Gold. Being my first buying I was a little nervous but the information I received and the time taken to explain things to me and to answer my questions reassured me. This enabled me to continue and yo make my purchase. Very excited.”

Helpful Report

“Overall very satisfied. Would like to have tracking numbers for packages as an automated service as an improvement.”

Helpful Report

“This is a review of my second experience of buying gold from Physical Gold. Again, I found the process to be professional and straightforward with the appropriate paperwork being mailed quickly.\n\nI will certainly use Physical Gold again”

Helpful Report

“Nothing to complain. Email response is excellent and by far the best company I deal with in that respect. I Can also get to speak with somebody easily for more detailed information should I require it”

Helpful Report

“The order procedure and the information provided was very good. But I would like to have more feedback / information after the money transfer has been received by PG. It's been over ten days since the money transfer was completed and I have not been advised when the gold will be sent. I know it will be sent but a bit more contact would be appreciated, especially considering the amount of money involved. First time buyers may be a bit worried in a situation like this. I'm am comfortable with the situation, but only due to the fact I have dealt with PG several times in the past.”

Helpful Report

“Clear communication with prompt replies”

Helpful Report

Physical Gold is rated 4.9 based on 1,095 reviews