PetsPyjamas Reviews

4.7 Rating 1,360 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,360 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 25th April 2024
Michelle Pearce
PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3007
Anonymous
Anonymous  // 01/01/2019
Sadly I still don’t have my booking email receipt since booking yesterday I need this for confirmation of booking and that I have paid two deposits Kind regards Victoria Donno
Helpful Report
Posted 1 year ago
There were issues with the site taking payment. Sarah, the concierge I spoke to, was really helpful. Eventually I received an email and was able to book and pay through that. I used a discount code (woof10) which wasn’t applied.
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Posted 1 year ago
I love this company but was so disappointed when I booked through their online link and received confirmation followed by a phone call saying this was not booked and they could only now offer me a lesser apartment. They have been lovely and professional throughout but this was very disappointing. I will try again at another time and hope for better.
Helpful Report
Posted 1 year ago
Dear Julia, Thank you for your feedback. I’m sorry to hear that we were not able to provide you with the service experience you were looking for. I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾
Posted 1 year ago
Unfortunately a couple of errors. booked wrong room type superior room which does not allow dogs lol and still not received refund.
Helpful Report
Posted 1 year ago
I couldn't book online, there were problems with debit card and with paypal. I tried calling but was asked to leave name and number, but I was anxious not to lose the booking, because availability was already so scarce in January. Also, the online system wanted me to pay the full amount, but this was 5 months prior to the holiday dates, which seemed harsh. I tried again online, but without success, so I telephoned again. Once I got through everything was excellent, and Linda offered me the choice to pay 30% as a deposit until 12 weeks before the booking. I have knocked off one star due to payment problems, and one for trying to take 100% in order to secure the booking.
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Posted 2 years ago
I have given 3 stars because of the accommodation only, the rooms are too small for me with no wardroom and very little draw space, the ensuite is good, however with that said the inn and dining areas are charming and rustic with a great atmosphere and the staff are wonderful if you have a dog then a great place to be
Helpful Report
Posted 2 years ago
Spoke to a couple of people whilst making my booking, who were very helpful. But for me personally, the whole process was far too long winded. The website search was very painful and a booking which I would hope to do directly with a venue in about an hour-took at least a fortnight. Had to persevere with the booking due to having been given vouchers to spend.
Helpful Report
Posted 2 years ago
Dear Mary, We are sorry to hear that your recent booking experience with us wasn't quite as good as it should have been. Your comments have been passed over to our sales manager at PetsPyjamas to have a look into the reasons behind it taking so long for your booking to get made. I will also make sure our tech team are aware of the issues you experienced with our website, so we can review the start to finish process moving forward. Thank you, Lauren
Posted 2 years ago
Two problems occurred during the booking process. Firstly, the advertised three nights for two for £178 was not honoured because the hotel couldn't find the offer; we are now having to pay nearly £300 for the three nights. The advertising is obviously inaccurate, so as a gesture of goodwill and to comply with the offer, it would be appropriate for Pets Pyjamas to reimburse us for the difference. Secondly, I entered our details online seven times, and each time, I was taken back to the beginning, with the website asking me for information I had already submitted. In the end we phoned to book.
Helpful Report
Posted 2 years ago
Hello Carolyn, I am sorry that you have not had a great first experience booking with PetsPyjamas. I have looked into your booking and the prices you may have initially seen for the package you booked would have been lower than the price you opted to pay due to low season and mid-week rates. I am unsure as to why our instant book service was experiencing difficulties, if guests are using a smart phone or tablet it can sometimes time out which might have been what was causing it to take you back to the start. We hope the rest of your journey with us is much more inline with our regular service. Thank you, Lauren
Posted 2 years ago
The travel agents are in general very helpful and quick at replying. Tiffani was particularly helpful. We did have contact with another person called Camilla. She was initially helpful but after sending over 2 places she found which weren't ideal I asked for further help and she just said 'I didn't find anything else' which wasn't particularly helpful. However, the website is not fully functional. When you filter and amend dates etc it undoes filters and because all the prices are 'from' when your looking at private cottages etc you think you've found somewhere reasonable but by the time you go to book it it quadruples in price. Booking hotels isn't so bad as the seasonal prices are fairly static but it is a very stressful experience trying to navigate the website.
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Posted 2 years ago
The booking agent was fantastic. It’s great to have the same agent as previous bookings as she learns what we like/dislike in a self-catering let. What was not good was the almost total lack of transparency about booking terms and the cancellation policy. It’s not on your website - unlike all of your competitors - and when I eventually got information about it, it was incomprehensible and incomplete. I still dont know what terms I have signed up to despite making my second £2k booking in less than 6 months. I will definitely think twice about booking again
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Posted 2 years ago
Put simply, Anna is a star who helped me find an appropriate short break; I could not have done it without her, as the www does not appear to allow you to only select available properties for your dates, which leads to much frustration and time wasting. However, Anna sorted it!!
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Posted 2 years ago
Great serviced from your consultant, but website booking and live chat didn’t work for me
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Posted 2 years ago
I found the booking website frustrating trying to negotiate the various filters. Then when I managed to get to the booking page there was no option to input gift vouchers and also the price of the holiday had risen from the booking page. Eventually an agent called me and the process was then OK. I was not impressed with the price rude ecpkanation. I felt the Pets Pyjamas price should have been final. I hope the holiday cottage merits the 3 days I spent trying to book.
Helpful Report
Posted 2 years ago
Dear Mrs Ford, I'm happy to hear you were pleased with our Pet Partner agent booking you a holiday. I am disappointed to hear, however, you were not happy with your experience on the website. We are currently working on improving this process and are excited to launch these later this year. I hope this doesn't deter you from booking with us in future again and taking advantage of the many benefits we offer including dogs stay free, 24/7 free vet line access and access to our Priority Paws loyalty programme partners. Very best wishes, Aimee
Posted 2 years ago
Not being able to book online is an inconvenience, then not being able to get through on the telephone, then having to wait for your ticket to arrive to be able to be booked in for a representative to speak to is very long winded. However, when someone did ring me back they were extremely pleasant and went out of their way to find me accommodation to my specifics. The link for payment was really easy to use. Would I use again, yes when I have a longer period to plan so it is not rushed last minute, if it was a last minute booking I would probably book somewhere else that I can book online instantly.
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Posted 2 years ago
Not good. Had to wait while your company phoned the owner of the cottage to see if it was available. As the holiday was booked for November do you need a 30% deposit. I was even asked if I wanted to pay the full amount.the cottage was advertised but no mention of central heating or towels supplied. Come on get your act together.
Helpful Report
Posted 3 years ago
Dear Mr. Lovett, thank you for taking the time to leave a review. As customer feedback is of utmost importance to us, I'd like to take a moment to address your comments. We have 1000s of dog-friendly properties on our site whereby some are instantly bookable online, and some prefer to speak directly with our Pet Partners about availability. Our Pet Partners are on hand for you to ask specific questions about amenities - central heating and towels are common amenities and should they not be included, you will have been informed. We are offering a promotion of 30% deposit on select properties as we are aware that during the global pandemic, many people are struggling financially, so this low deposit (as opposed to full payment upon booking) is a supportive gesture for our wonderful customers. I hope this experience hasn't deterred you from booking a dog-friendly holiday with us in future - we have some very exciting plans for 2021! Very best wishes, Aimee from PetsPyjamas 🐾
Posted 3 years ago
PetsPyjamas is rated 4.7 based on 1,360 reviews