PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,714 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 27th May 2025

Amanda Dorman

PetsPyjamas 5 star review on 25th May 2025

Sharon Ferris

PetsPyjamas 5 star review on 19th May 2025

Samantha Sweetlove

3529

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to book a cottage taking 3 dogs was frustrating as despite setting up 2 adults and 3 dogs many of the selection did not allow 3 dogs”

Helpful Report

Posted 1 year ago

“I was very confused on the payment side of things, I booked the cottage and on the Total to Be Paid webpage, there was one price, but when I went onto the payment page it was a different price (an increase of £60). I phoned and your staff were helpful, but I still do not understand how this discrepancy can be allowed.”

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Posted 1 year ago

“Having booked online I have received no email confirmation which I would have expected. I do however have a copy of the page acknowledging my deposit payment and. I firming my booking. I have now received an email asking me to complete my booking. I replied by asking if there was a problem but gave received no reply.”

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Posted 1 year ago

“I was initially disappointed with my booking as it was double booked and I received no apology for this just a random email saying that another accommodation is being offered for less days than my original booking. I was very confused by email and contacted petspjs and was advised that booking was double booked due to change over of owners. I have to say that I was completely devastated as I had chosen accommodation which suited my family’s requirements. It has all been resolved now with alternative accommodation having been sourced by Alison Reynolds who did an excellent job in finding me an alternative holiday at such short notice. I do hope this situation does not happen often and that it was rare. I haven’t been on my holiday yet but I trust that all will be more than fine even though it was not my first choice. Once again top marks for Alison Reynolds I can’t rate her enough.”

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Posted 1 year ago

“description of location misleading, too many follow up emails”

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Posted 1 year ago

“Room very small and hot but fan was in room but clean and No were to hang clothes.Breakfast was at 9am until 10am to late for us as could not get food in evening when we arrived ! As they didn’t have anything available as finished earlier as Sunday.”

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Posted 1 year ago

“Booking was quick and easy thanks, not sure about the place we stayed though?”

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Posted 1 year ago

“I like the concept of PetsPyjames. A website that caters for people who want to take their dogs to a nice hotel or cottage that actually wants them rather than puts up with them. However, I’m finding the whole booking process a little difficult to follow. I tried to check availability on a couple of hotels but your website couldn’t provide it and with one hotel, it was asking to choose a room, but I couldn’t. When I did complete a booking, it seemed like I had to wait for an email from PP to confirm it. Either I’m doing something wrong or this is unusual to be disconnected from the accommodation. However, we’re looking forward to our first weekend away with our dog.”

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Posted 2 years ago

“Your Website was poor & not working so I had to phone you. However, Kalum from Customer Support was very helpful”

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Posted 2 years ago

“Everything worked fine but we didn't get emailed confirmation of all the booking details as one gets from booking.com, just hope all works out when we arrive especially as we have paid in full - confirmation of that would be reassuring. Also asked to "complete our booking" (that we had done) and clicking the link sent us to a sales screen - it feels highly automated pretending to be people who I suspect do not exist (a modern trend I accept). Emailed and still awaiting a response”

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Posted 2 years ago

“Customer service agent really good. Website needs improvement. If I had not had vouchers to use for the service I would have given up. Not easy to navigate, map view doesn’t show all the properties in an area, cannot get to actual cost without clicking twice into each property and minimal pictures of some of the properties (of the cottage we were looking at there were 2 of a bedroom and no other internal pictures). When you have young children or access issues clear images is really important.”

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Posted 2 years ago

“I was all keen to give you a good write up but have received an email saying there is not accommodation for an extra child?! There is a crazy mix up and I’m not happy.”

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Posted 2 years ago

“I try to book on my phone Apple 13 but just went around in circles but managed on my ipad using Chrome… The “coupon” section should b a little clearer maybe saying “Add voucher code” sounds a negative feedback however overall pleased with my booking”

Helpful Report

Posted 2 years ago

“Whilst I made two enquiries (or thought I did) for short breaks in January and March- the two emails did not reflect my enquiries. One had the wrong dates (January enquiry) and the the March enquiry for Yorkshire had a January date. A third link via text had the correct info and so completed the booking. Made an interim enquiry re half board with no response yet but march booking is now confirmed. Not confident about the website and the way the enquiries are managed.”

Helpful Report

Posted 2 years ago

“Sadly I still don’t have my booking email receipt since booking yesterday I need this for confirmation of booking and that I have paid two deposits Kind regards Victoria Donno”

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Posted 2 years ago

“There were issues with the site taking payment. Sarah, the concierge I spoke to, was really helpful. Eventually I received an email and was able to book and pay through that. I used a discount code (woof10) which wasn’t applied.”

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Posted 2 years ago

“I love this company but was so disappointed when I booked through their online link and received confirmation followed by a phone call saying this was not booked and they could only now offer me a lesser apartment. They have been lovely and professional throughout but this was very disappointing. I will try again at another time and hope for better.”

Helpful Report

Posted 2 years ago

Dear Julia, Thank you for your feedback. I’m sorry to hear that we were not able to provide you with the service experience you were looking for. I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“Unfortunately a couple of errors. booked wrong room type superior room which does not allow dogs lol and still not received refund.”

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Posted 3 years ago

“I couldn't book online, there were problems with debit card and with paypal. I tried calling but was asked to leave name and number, but I was anxious not to lose the booking, because availability was already so scarce in January. Also, the online system wanted me to pay the full amount, but this was 5 months prior to the holiday dates, which seemed harsh. I tried again online, but without success, so I telephoned again. Once I got through everything was excellent, and Linda offered me the choice to pay 30% as a deposit until 12 weeks before the booking. I have knocked off one star due to payment problems, and one for trying to take 100% in order to secure the booking.”

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Posted 3 years ago

“I have given 3 stars because of the accommodation only, the rooms are too small for me with no wardroom and very little draw space, the ensuite is good, however with that said the inn and dining areas are charming and rustic with a great atmosphere and the staff are wonderful if you have a dog then a great place to be”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,714 reviews