I was initially disappointed with my booking as it was double booked and I received no apology for this just a random email saying that another accommodation is being offered for less days than my original booking. I was very confused by email and contacted petspjs and was advised that booking was double booked due to change over of owners. I have to say that I was completely devastated as I had chosen accommodation which suited my family’s requirements. It has all been resolved now with alternative accommodation having been sourced by Alison Reynolds who did an excellent job in finding me an alternative holiday at such short notice. I do hope this situation does not happen often and that it was rare. I haven’t been on my holiday yet but I trust that all will be more than fine even though it was not my first choice. Once again top marks for Alison Reynolds I can’t rate her enough.
9 months ago
PetsPyjamas has a
4.7
average rating
from
1,360
reviews
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