PetsPyjamas Reviews

4.7 Rating 1,350 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,350 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
Quick response.
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Alison Reynolds was brilliant at booking my London Hotel. Very polite, very patient and very professional. Excellent service. I will always use Pets Pyjamas for booking my Hotel visits with a pet.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
I dealt with your ALISON REYNOLDS who can I say was first class in all aspects of my booking at The Old Swan Hotel in Harrogate. I had to liaise several times and it was never any problem for her.
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
The lady was very helpful and pleasant
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Very easy site to use, I am amazed at the number of properties that petspyjamas have on their site, something to suit everyone. The pet Concierge Joanne Westcar was excellent and made sure we were happy with our location and booking. This is the second time I have used PetsPyjamas and will certainly be using them again.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
It was very easy to book on the website and adding a dog
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Make sure you scrutinse the cancellation policy. Whatever the PetsPyjamas policy is can be overruled by the accommodation's own cancellation policy. They can take all of your payment (which they did). The accommodation providers cancellation policy isn't stated anywhere in the booking confirmation. This 'take your full fee' is alluded to on the PetsPyjamas site but you won't know until you have to cancel. I would check with the accomodation provider or PetsPyjamas what exactly the providers own cancellation policy is before making any booking.
Helpful Report
Posted 3 months ago
Hi Clive, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team
Posted 3 months ago
Excellent website, brilliant
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
PetsPyjamas were extremely helpful when I was struggling to book a dog friendly hotel for my family and two dogs for a special family occasion. I would highly recommend asking them for help when booking with any pets because many hotels have really rough accommodation whenever a dog is involved, even though they assure you that you'll be in the best accommodation, you really are not!
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
It was very easy and very quick. I had had a recommendation to contact you from another friend so my own experience soimply confirmed their encouragement
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
Very easy to find exactly what we were looking for. Booking confirmed quickly. Great reviews from doggy parentshelped secure our decision. Already recommended Pets Pyjamas tomy sister-in-law.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
1st time I have ever heard of or used this site but WOW , the staff are so helpfull and friendly and the whole experience was easy , pain and stressfree so as long as Hotel and trip matches all it was advertised to be will use again and very soon. Fantastic all round.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
So far so good. We have booked the accommodation for July so hopefully it will be as good as you say it is This is our first time of booking with petspyjamas.
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
We decided to book a last minute trip to Cornwall. Ashley from PetsPyjamas sorted out an excellent package at The Godolphin Hotel in Marazion, which we thoroughly enjoyed. The whole process was very smooth. We will definitely book through PetsPyjamas again.
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Excellent customer service very easy to book contacted by member of staff to inform me that email was sent thank you
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
I think her name was Alison. She tried very hard to find just the place for me - aged 82 and a widow - and my cockapoo, Toffee. All being well, we will go there in April and hope to find The Retreat perfect for our needs.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
So easy to book, done in a few minutes
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
I used the online booking and phoned the office and received great help. Natalie was able to find an alternative place to stay and answered various follow up questions quickly and clearly.
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
Ashley was very professional , listened to what my needs were , overall a very good experience And will book again when we take our pooch away.
Helpful Report
Posted 3 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 3 months ago
This is the third time I have booked through PetsPyjamas , always super helpful and easy to deal with . Accomodation is as advertised . Will always recommend PetsPyjamas to friends
Helpful Report
Posted 3 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 3 months ago
PetsPyjamas is rated 4.7 based on 1,350 reviews