Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

PetnPony Reviews

4.8 Rating 1,412 Reviews

95 %

of reviewers recommend PetnPony

Company Reviews

Product Reviews

4.8

Based on 1,412 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 29th April 2024

Marrianne & Adrian Strong

PetnPony 5 star review on 6th March 2024

PetnPony 5 star review on 14th February 2024

Peter PETER NEIL NUGENT

PetnPony 5 star review on 30th July 2023

PetnPony 5 star review on 13th April 2023

PAULINE JEFFREY

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 6th April 2023

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The surround is light, easy to put up and strong, sadly our small mammal's are rat's and simply walked through the bars. I have tried attaching chicken wire which they climbed up, do you have any suggestions how I may reinforce the surround, Many Thanks Helen Hutchinson.”

Posted 4 years ago

“Product was delivered very quick and was pleased with not paying delivery charge 😊 Would be better in a bag rather than the box”

Posted 4 years ago

Thank you for your review, Carol!

Posted 4 years ago

“Very Good price but slow delivery over xmas and new year due to short staff apparently, took 11 days and two phone calls.”

Posted 4 years ago

Thank you for your review Donna, we apologise for the slower delivery!

Posted 4 years ago

“Hi excellent service I haven’t opened parcel yet as it’s a Christmas present but would definitely buy again based on service”

Posted 4 years ago

Thank you, Tracey!

Posted 4 years ago

“Great and quick service including personal phone call to check delivery etc - but a few too many pushy emails since purchase. Would buy from again / recommend to others but please cut down on the pushy contacts.”

Posted 4 years ago

Thank you for your review, Rosalyn!

Posted 3 years ago

“Very good. Made to feel like a valued customer. Will definately reccomend.”

Posted 4 years ago

Thank you for your lovely review!

Posted 3 years ago

“Great service”

Posted 4 years ago

Thank you!

Posted 3 years ago

“I purchased a turnout rug which arrived promptly and appears very suitable, I have not used it yet.”

Posted 4 years ago

Thank you, Julia!

Posted 3 years ago

“Slow to deliver but very helpful when I phoned.”

Posted 4 years ago

Thank you, Delia. We apologise in your slow delivery!

Posted 3 years ago

“Well made good size hutch for my 2 guinea pigs. Easy to put together, although you may need 2 people to do it. There's a piece missing which I emailed them regarding but not heard anything back. It's the support for the lid.”

Posted 4 years ago

“Well priced items. Good choice.”

Posted 4 years ago

Thank you, Annette!

Posted 3 years ago

“I cannot fault this company. Goods arrived promptly and were well packaged. Will consider them again when purchasing in the future.”

Posted 4 years ago

Thank you Sue!

Posted 3 years ago

“prompt with delivery. good service”

Posted 4 years ago

“Item received in good time, great communication and a good price. I would buy from PetnPony again”

Posted 5 years ago

“Good service thanks”

Posted 5 years ago

“Customer service was good”

Posted 5 years ago

“Delivery time was slow but item was great value which made up for slow delivery”

Posted 5 years ago

“Excellent”

Posted 5 years ago

“Good communication . Good service .”

Posted 5 years ago

“It did take a few days for the goods to be shipped but when they did they were as described and very good quality.”

Posted 5 years ago

«
1
2
3
4
»

PetnPony is rated 4.8 based on 1,412 reviews