PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,793 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,793 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with how quickly I received my order. I also appreciated the two free gifts for my days. Thank you. I am however disappointed that I emailed Pet n Pony regarding purchasing more of the free treats they had sent m and to this day 14th March, I have not received a reply.”

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Posted 2 years ago

“Parcel arrived a bit knocked about. One bag of food had split at the top, probably from being dropped. Luckily very little food had escaped. Will in further only buy one bag at a time.”

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Posted 2 years ago

“after a short stock issue i got them in no time thanks and the wife loves them”

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Posted 2 years ago

“Initial ordering was rather confusing as I wanted to pick it up from store rather than get it delivered but wasn't able to get stock checked or ordered over the phone, but it worked out OK. Store seemed a little short-staffed by having to also deal with phone queries as well as in-store customers but staff were very pleasant. Will try to get pet food from them again to support a local business.”

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Posted 2 years ago

“Great service quick delivery and when I called they happy and friendly and wanted to help”

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Posted 2 years ago

“i am very very pleased with service received by Pet N Pony, 2 orders in and both arrived earlier than advised (which we loved). our dog loves the Orijen Puppy kibble and it is sold at competitive rates. the only tiniest downside is that last we bought a big bag (11.4kg) and it seemed the bag had a tiny split where the thick packaging has creased at the seam. Otherwise great service & product”

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Posted 2 years ago

“Good service from PetnPony”

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Posted 2 years ago

“Very good delivery was on time happy customer”

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Posted 2 years ago

“My item came from Germany and was delayed for quite a while. However I received great communication from PetnPony and the item was delivered to me by express shipping as soon as it arrived to them.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“Excellent service , great communication throughout and Jacket arrived well packaged in only 3 days, very impressed especially in the current climate when others are taking weeks to get items to you , would highly recommend and definitely use again”

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Posted 3 years ago

“The only reason I have not given 5 stars is that dispatch is slow compared to other online retailers. Everything else was great, no complaints.”

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Posted 3 years ago

“Good site, easy to use and once a purchase was made the store kept me updated with my order and delivery which is great. Fab product too! Highly recommend”

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Posted 3 years ago

“Very Impressed arrived quickly and product excellent”

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Posted 3 years ago

“Great product and great communication. I received notification that my order had been received and again that my order had been processed. And then on the third day another notification that my item had been posted. I just deducted one star because of the three days it took for the order to go through those three procedures and to be posted. I would definitely use again though.”

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Posted 4 years ago

“No problems ordering and item arrived on time, thank you”

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Posted 4 years ago

“Great product quick delivery and good customer service 👍”

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Posted 4 years ago

“Good service and follow up - the bit I purchased was slightly undersized from the description given on the internet but as its purpose is only as a back-up on a lunging bridle it will surffice Well wrapped, delivered on time, email communication acceptable - Jill Penn”

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Posted 4 years ago

“I had my delivery left at a neighbours address unbeknown to me for fourteen days. No delivery card left for me by Royal Mail tracking kept being told to try later.. Yes my neighbour should have informed me too”

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Posted 4 years ago

“Very efficient service.”

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Posted 4 years ago

PetnPony is rated 4.8 based on 1,793 reviews