PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,121 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered very quickly especially in current covid climate”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“the service was very quick after being let down by another supplier.”

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Posted 6 years ago

Thank you for your review, we are pleased you were happy with the service provided!

Posted 6 years ago

“Fast delivery. Happy with service.”

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Posted 6 years ago

Thank you, Julie!

Posted 6 years ago

“Must say I am happy with my Petnpony order and I would by again and recommend to anyone thank you Petnpony.”

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Posted 6 years ago

Thank you for the lovely review, David. We look forward to seeing you again!

Posted 6 years ago

“The surround is light, easy to put up and strong, sadly our small mammal's are rat's and simply walked through the bars. I have tried attaching chicken wire which they climbed up, do you have any suggestions how I may reinforce the surround, Many Thanks Helen Hutchinson.”

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Posted 6 years ago

“Product was delivered very quick and was pleased with not paying delivery charge 😊 Would be better in a bag rather than the box”

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Posted 6 years ago

Thank you for your review, Carol!

Posted 6 years ago

“Very Good price but slow delivery over xmas and new year due to short staff apparently, took 11 days and two phone calls.”

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Posted 6 years ago

Thank you for your review Donna, we apologise for the slower delivery!

Posted 6 years ago

“Hi excellent service I haven’t opened parcel yet as it’s a Christmas present but would definitely buy again based on service”

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Posted 6 years ago

Thank you, Tracey!

Posted 6 years ago

“Great and quick service including personal phone call to check delivery etc - but a few too many pushy emails since purchase. Would buy from again / recommend to others but please cut down on the pushy contacts.”

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Posted 6 years ago

Thank you for your review, Rosalyn!

Posted 6 years ago

“Very good. Made to feel like a valued customer. Will definately reccomend.”

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Posted 6 years ago

Thank you for your lovely review!

Posted 6 years ago

“Great service”

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Posted 6 years ago

Thank you!

Posted 6 years ago

“I purchased a turnout rug which arrived promptly and appears very suitable, I have not used it yet.”

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Posted 6 years ago

Thank you, Julia!

Posted 6 years ago

“Slow to deliver but very helpful when I phoned.”

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Posted 6 years ago

Thank you, Delia. We apologise in your slow delivery!

Posted 6 years ago

“Well made good size hutch for my 2 guinea pigs. Easy to put together, although you may need 2 people to do it. There's a piece missing which I emailed them regarding but not heard anything back. It's the support for the lid.”

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Posted 6 years ago

“Well priced items. Good choice.”

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Posted 6 years ago

Thank you, Annette!

Posted 6 years ago

“I cannot fault this company. Goods arrived promptly and were well packaged. Will consider them again when purchasing in the future.”

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Posted 6 years ago

Thank you Sue!

Posted 6 years ago

“Good communication . Good service .”

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Posted 7 years ago

“It did take a few days for the goods to be shipped but when they did they were as described and very good quality.”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Good friendly helpful service.”

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Posted 7 years ago

PetnPony is rated 4.8 based on 2,121 reviews