PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.83

4.8 Rating 2,024 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful with queries and quick to process order for collection! Will deffo be back thank you :)”

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Posted 5 months ago

“Fantastic service!! Order was delivered next day after purchase despite using 5-7 day postage! Boots are gorgeous too!”

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Posted 5 months ago

“Elico Tiverton haynets are brilliant. So pleased and very quick delivery”

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Posted 5 months ago

“I’m quite disappointed that my order has not yet arrived. The courier stipulates that a signature is needed - this has not been the case in the past. Additionally, the driver has stated there was no one home but I have been home in the dates and times stated by driver, when I’ve tracked the delivery. I’m very frustrated!!”

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Posted 5 months ago

Hi Lisa I’m really sorry for the frustration here. Our courier has flagged difficulty locating your property for this delivery and, for this shipment, they are asking for a signature. We’ve tried to reach you by phone and email to confirm directions and get this sorted, but we may be missing each other. If you could reply to our email or contact us at support@petnpony.co.uk with any extra details that help the driver find you, we’ll act straight away. Landmarks, a what3words location, a preferred delivery day, or authority to leave in a safe place or with a neighbour all help. We can also redirect to a local pickup point if that is easier. We want this resolved quickly for you and will keep a close eye on it with the courier until it is delivered. Thank you for bearing with us. The PetnPony Team

Posted 5 months ago

“Prompt delivery and our young English setter was very pleased with it.”

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Posted 5 months ago

“Arrived so fast. Well packed. Very happy will use you again. Thank you so much. My Springer loves these.👍🦮”

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Posted 5 months ago

“Very friendly and efficient. Highly recommended.”

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Posted 5 months ago

“Great price; would have liked a quicker delivery”

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Posted 5 months ago

“Will be going back for another purchase later on”

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Posted 5 months ago

“Competitive prices and quick straightforward delivery.”

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Posted 5 months ago

“Website very easy , arrived very quickly very pleased . Thank you”

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Posted 5 months ago

“Excellent service from start to finish. Well recommended.”

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Posted 6 months ago

“Thank you for great service. Was kept well informed with friendly updates on my order. The delivery was quick and the dog bed I bought was much cheaper than anywhere else I had looked. My dog absolutely loves his new bed.”

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Posted 6 months ago

“Fantastic, great customer service and fast dispatch”

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Posted 6 months ago

“Parcel came well packaged, unfortunately the parcel did come later than expected, however when I emailed to see about my parcel petnpony were very kind and helpful! 🥰”

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Posted 6 months ago

“Very pleased with item, arrived quickly and well packaged Great small business”

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Posted 6 months ago

“Found petnpony by chance while searching on Internet for a particular fish tank.They were very helpful on phone and when I went to collect. The price I paid was excellent compared with other retailers.”

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Posted 6 months ago

“Very good”

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Posted 6 months ago

“Been purchasing my dog food from them for over a year now. Very fast delivery. And much better now you can see how many are in stock”

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Posted 6 months ago

“Their web site was easy to navigate and their prices competetrive. Once the order was confirmed, I was kept up to date with the progress. Delivery was prompt and the wellies I ordered were well well packaged”

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Posted 6 months ago

PetnPony is rated 4.8 based on 2,024 reviews