PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,125 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super service, there was a delay on the item I ordered (custom size, so had to be ordered from manufacture, who in turn had a substantial wait time) which Pet'n'pony promptly informed me of, and gave me the option of amending/ cancelling my order. As I did not need the item urgently I kept the order, and it ended up arriving with me three weeks ahead of the predicted arrival time. I really appreciated Pet'n'pony's excellent communication to keep me up to date with my order and efficient dispatch when it arrived with them. 100% would order with them again!”

Helpful Report

Posted 2 years ago

“Always very helpful when ordering food for me dog. Her food is not always available with other suppliers. PetnPony provide a reliable and speedy service.”

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Posted 2 years ago

“First time using this company and I would recommend to fellow equestrians , it was a seamless transaction.”

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Posted 2 years ago

“Love PetnPony! Fast safe guaranteed delivery! Excellent prices! Wouldn’t go anywhere else for my Saint Bernard.”

PetnPony 5 star review on 14th August 2024

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Posted 2 years ago

“Fast delivery and service”

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Posted 2 years ago

“Easy to navigate website with competitive prices & super quick delivery. Thank you.”

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Posted 2 years ago

“Fast, fabulous service and the goods I purchased were at a very competitive price.”

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Posted 2 years ago

“Excellent and speedy service, the item I purchased was exactly as described and arrived well packaged in good time , thank you”

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Posted 2 years ago

“bought a cooling mat for our dog,it arrived really fast and well packaged,thankyou”

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Posted 2 years ago

“Very good service from & shipped promptly.”

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Posted 2 years ago

“Customer service is excellent. The shop went above and beyond to ensure I received my saddle in time for a show we had booked. Even telephoned to update me. Wouldn’t hesitate to order again. Product also came perfectly packaged. Thank you PetnPony”

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Posted 2 years ago

“Great products super fast delivery. Thanks very much”

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Posted 2 years ago

“Very good customer service delivery very quick dog beds are lovely my dogs love them so comfortable ans well made”

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Posted 2 years ago

“Thank you to PetnPony for prompt delivery of goods, update of order & excellent price on item. I will not hesitate to order from you again.”

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Posted 2 years ago

“Good quality product at a good price delivered promptly in good condition. What more could I ask?”

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Posted 2 years ago

“My boots are absolutely bloody amazing! I bought them to replace a pair of wellies which cost more than your boots. I’m chuffed to bits; thank you. Helen x”

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Posted 2 years ago

“as described & quick delivery”

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Posted 2 years ago

“Good prices and fast delivery”

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Posted 2 years ago

“Ordered on Thursday morning with me by Friday after fast and efficient would definitely recommend”

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Posted 2 years ago

“Placed my order and was very pleased with how fast and efficient this company is. Much to the delight of my dogs, we received their goodies 2 days later. Very pleased and will use again, many thanks”

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Posted 2 years ago

PetnPony is rated 4.8 based on 2,125 reviews