PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,987 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The communication and speed of dispatch from Pet n Pony were first class, and I wouldn’t hesitate to use them again. The items I bought arrived via courier a couple of days after purchase.”

Helpful Report

Posted 3 weeks ago

“Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!”

Helpful Report

Posted 3 weeks ago

“Excellent company. Great communication. Swift delivery and especially like they do points. Just bought a lot of great natural treats with the points I gained having their dog food on subscription”

Helpful Report

Posted 3 weeks ago

“Great service, kept up-to date from start to finsh. Highly recommend”

Helpful Report

Posted 4 weeks ago

“Fast delivery, good quality stirrup leathers. Very happy. Would recommend”

Helpful Report

Posted 1 month ago

“Order just what I wanted arrived quickly very pleased”

Helpful Report

Posted 1 month ago

“Used for first time for dog food .Good price and prompt delivery .”

Helpful Report

Posted 1 month ago

“Very swift delivery excellent product competitive price”

Helpful Report

Posted 1 month ago

“I ordered a pair of wellies but too tight so they exchanged them for me really quick service”

Helpful Report

Posted 1 month ago

“I was pulling my hair out as my dog food was no longer available online anywhere. Thanks goodness for your website and company. Easy ordering and fast prompt delivery. I will definitely be ordering again. Many Thanks 🙏🏻👍🏻”

Helpful Report

Posted 1 month ago

“Quick delivery very happy with service very competitive on price”

Helpful Report

Posted 1 month ago

“Pleasure to deal with”

Helpful Report

Posted 1 month ago

“Bought these for my daughter who's normally quite hard on boots, these look like they'll last. She loves them, said they're so comfortable and warm. They're lovely looking boots, she got them for working and riding in but they'd be nice for wearing out.”

Helpful Report

Posted 1 month ago

“The staff are lovely and so helpful and if they don’t know something and you do they are eager to learn about it too”

Helpful Report

Posted 1 month ago

“Exallant dog muzzle”

Helpful Report

Posted 1 month ago

“Excellent customer service. I ordered the wrong size dog coat. I phoned and was able to change the size I had ordered. Really polite and efficient. Would recommend.”

PetnPony 5 star review on 21st January 2026

Helpful Report

Posted 1 month ago

“Prompt, charming, and effectively dealt with a Royal Mail foul up - recommended”

Helpful Report

Posted 1 month ago

“Really brilliant experience with this shop - I brought some boots that were unfortunately too small so had to return, the communication was excellent and process throughout was so easy. Would definitely recommend this vendor and will be purchasing again for here!”

Helpful Report

Posted 1 month ago

“Speedy delivery & excellent quality”

Helpful Report

Posted 1 month ago

“Great customer service - highly recommended”

Helpful Report

Posted 1 month ago

PetnPony is rated 4.8 based on 1,987 reviews