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Personalise.co.uk Reviews

4.4 Rating 4,570 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,461
 Metrics Info
4.4
Based on 4,570 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Anonymous
Verified Reviewer
“I ordered a personalised jewellery box for my friends 40th birthday on the 27th September. I chose standard delivery as the website stated delivery within 2 to 3 days after dispatch, this allowed plenty of time for the order to arrive. Two days before my friends birthday the gift still hadn’t arrived so I emailed to ask the status of my order. Someone did email back straight away asking for my order number to which I replied, but didn’t hear back for a further 24 hours. This email then stated unfortunately this order is on standard delivery therefore it won’t be received in time for the birthday, if you want to upgrade delivery for an additional cost we can get it to you tomorrow. This indicated to me that the order hadn’t even left their premises. I did pay to upgrade delivery and it was delivered the following day. I just feel that the company is only interested in orders with premium delivery options and that their customer service needs to be worked on. The actual product was smaller then I thought it would be but maybe I should have checked the measurements. The engraving was lovely and said exactly what I wanted. The inside was plain whereas I thought it included a ring holder. I wouldn’t recommend this company or product to other people.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I have emailed several times regarding a faulty order and I have been shocked by the lack of customer service. I emailed the first time on the 5th September regarding an order that I had received where the personalisation on one of the items was printed complete wonky, and I provided an image to show this. I received an email reply on the same day saying that a member of the team will review my enquiry, typically within 2 working days. I waited until the 20th of September for a reply but I didn't receive one so I email again asking for an update. I still didn't receive a reply so I emailed again on the 3rd of October. I still haven't received a response of even acknowledgment. This is appalling customer service and it has now been well over a month!”
Helpful Report
Posted 5 years ago
Sanja S
Verified Buyer
“Great wine glass. Really good quality and excellent service.”
Helpful Report
Posted 5 years ago
Carol D
Verified Buyer
“Ordered over a week ago. Still not had it worried”
Helpful Report
Posted 5 years ago
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Verified Buyer
“Am a bit disappointed with my candle. Just a sticker on a jar and seems expensive for the quality. Did arrive in good time though.”
Helpful Report
Posted 5 years ago
Gemma H
Verified Buyer
“My photo frame arrived damaged and because it was a staple that was bulging out the front I suspect it was sent out in this condition. I must admit I'm very disappointed as this is a bday present for my mum however I will wait for the reply from the after care team and hopeful resolution before I make my final judgement”
Helpful Report
Posted 5 years ago
""
Verified Buyer
“Exactly what o was looking for”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I ordered the personalized diamante mirrored glass tea light holder for a friends 30th birthday . She was really pleased with it. Excellent service”
Helpful Report
Posted 5 years ago
Carol L
Verified Buyer
“This is my first visit to Personalise.co.uk and I am very pleased with my purchase, I shall return.”
Helpful Report
Posted 5 years ago
Nicole D
Unverified Reviewer
“Ordered a personalised book, realised after I went to screenshot order that I had made a mistake, tried contact form , that wasnt working, tried email & messenger as it was after close of business, so hoping they would see first thing. Had email saying already in production, cant alter, it's a fly sheet for a book cover... no way would they consider reprinting. I admit I was wrong on my order, but customer service could have been at least sympathetic and helped, bear in mind they contacted me 2/3 hours after they opened to say it was already in production. Complaint now to directors...money totally wasted”
Helpful Report
Posted 5 years ago
Cheryl S
Verified Buyer
“Ordered a personalised glass for xmas prezzie shes gonna love it excellent gift excellent quality & delivered so quick”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Amazing quality and delivery time. Product looked better in real life than the picture which is amazing. I’d order from here again”
Helpful Report
Posted 5 years ago
Shelley S
Verified Buyer
“Awful customer service, I have sent through a number of enquiries and never any response. I cancelled an order straight after ordering it and got an email confirming the cancellation yet they still took my money and processed the order. I have been waiting over a month for someone to get back to me! It’s impossible to get in contact with anyone. Would never use again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great products and very easy to use when you live in new zealand”
Helpful Report
Posted 5 years ago
Mandy G
Verified Buyer
“Lovley pen ordered with ease quick delivery very satisfied will shop again”
Helpful Report
Posted 5 years ago
Heather W
Verified Buyer
“Ordered a personalised mug as 60th gift for a friend Was very pleased as it looked just as I designed it . Delivery was quick and was a great gift .”
Helpful Report
Posted 5 years ago
Carol W
Verified Buyer
“The glass was very nice, and delivery was quick. I also needed some writing changed on the glass and it wasn’t a problem brilliant”
Helpful Report
Posted 5 years ago
Jean T
Verified Buyer
“Fairly easy to make an order. Have not received these yet.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent customer service. Was very pleased with the personalised twinkle twinkle Led candle . Beautiful gift to commemorate the both of a baby and to keep .”
Helpful Report
Posted 5 years ago
Christine C
Verified Buyer
“I sent an email query on Sunday regarding my order (no confirmation e mail received). Received a response with a ticket number but still waiting for an answer to my query. (It is now late Tuesday afternoon). My account has been debited but not heard from anyone with order confirmation or delivery schedule. Would really appreciate a response. Ticket no 164915 with sixty stores”
Helpful Report
Posted 5 years ago
Personalise.co.uk is rated 4.4 based on 4,570 reviews
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