Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,454 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 4th December 2025

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My photo frame arrived damaged and because it was a staple that was bulging out the front I suspect it was sent out in this condition. I must admit I'm very disappointed as this is a bday present for my mum however I will wait for the reply from the after care team and hopeful resolution before I make my final judgement”

Helpful Report

Posted 5 years ago

“I sent an email query on Sunday regarding my order (no confirmation e mail received). Received a response with a ticket number but still waiting for an answer to my query. (It is now late Tuesday afternoon). My account has been debited but not heard from anyone with order confirmation or delivery schedule. Would really appreciate a response. Ticket no 164915 with sixty stores”

Helpful Report

Posted 5 years ago

“It may be my error and, if so, I will be more than happy to change my star rating (above). I needed to send a gift for the Diamond Wedding Anniversary of a couple to whom I was Best Man at their wedding in 1960. Having selected a pair of crystal wine glasses and set up the personalisation, I was somewhat surprised that there appeared to be now way of including any form of message with the delivery. Obviously, I set up the delivery address as that of the happy couple and myself as the Billing Address. I assumed that you would at least have included a note within the parcel to indicate where the gift had come from! My assumption was clearly incorrect as, although the delivery was made to the happy couple on precisely the right day (for which congratulations are due to you and the delivery organisation), they had to make many telephone calls to a list of their relations and friends to discover who had sent them their gift. As I said earlier, it may be my fault but may I suggest that 1. if you do have a facility for including messages, you make it much more obvious on you website, or 2. if you do NOT have such a facility that you seriously consider adding it to your ordering process. As you are an organisation specialising in supplying gifts - it's even in the name of your website - I feel sure that I am not the only shopper on your website to have sent a gift that the recipient(s) have no indication of the identity of the donor.”

Helpful Report

Posted 5 years ago

“My parcel hasn’t been delivered yet so I’m unable to comment as yet.”

Helpful Report

Posted 5 years ago

“Nice website and easy to find and order but i don't have an estimated delivery date and i have not been kept up to date on the status or production or delivery of my purchase”

Helpful Report

Posted 5 years ago

“I loved how you displayed the item I purchased but I’m very disappointed that I haven’t had any acknowledgement from you since. I have no idea if it has been dispatched yet”

Helpful Report

Posted 5 years ago

“Great, simple website.”

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Posted 5 years ago

“Can't review something that I have not yet received !!”

Helpful Report

Posted 5 years ago

“When is my package coming?”

Helpful Report

Posted 5 years ago

“Pleased with the order process and the timely delivery. Unfortunately the watch was just thrown into the box, unfastened, not presented as it should be. I would also expect a child’s watch to be in a child’s box, not the brown adult box it arrived in.”

Helpful Report

Posted 5 years ago

“Delivery was supposed to be 48 hours but it took over a week. Also, product came out exceedingly expensive once p&p was added- the p&p was a third of the price of the product!”

Helpful Report

Posted 5 years ago

“I ordered 2 personalised candles which look like reasonable value from the website photos. However, I would have liked an indication of when they will be delivered once ordered. There has been no email since. If and when the candles arrive, I will be able to report of they look as good as on the website.”

Helpful Report

Posted 5 years ago

“I paid extra to get my item delivered quickly, and it was.. however they didn't email me to let me know the item had been posted so I had to contact them. It's so simple to just let you know your item is on its way. Also, I don't think it is clear how long anything will take. I was quite pleased with my purchase, but it did look a bit cheap and wasn't to a great finish. It was pretty cheap so can't complain, but I don't think I will use them again.”

Helpful Report

Posted 5 years ago

“Great turnaround time and good range of items.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to offer your honest review and comments.

Posted 5 years ago

“I can't review the product yet as it's a gift and delivered to my parents. However I found the updates from ordering to delivery poor. No idea it had been shipped and it simply got delivered. Ideally I would have liked a shipping email so I knew to expect it so I could have told my parents to wait in.”

Helpful Report

Posted 5 years ago

Hi Rachel, Thank you for your honest review. This is something we're looking into and aiming to improve in the future. Thanks for the feedback.

Posted 5 years ago

“Ordered 2 items but only received 1,issue still ongoing”

Helpful Report

Posted 5 years ago

Hi Andrew, We are really sorry that only one item was delivered. We are currently looking into this issue and hope to resolve it promptly and accurately for you. Thank you for your patience.

Posted 5 years ago

“Ok but didn't receive a confirmation email when I placed my order - but DID get an email asking for a review!”

Helpful Report

Posted 5 years ago

Hello there, Thank you for letting us know about this. We are sorry to hear you haven't received your confirmation email. We have now resent this to the email entered when placing your order. Please accept our apologies for any inconveniences this caused you.

Posted 5 years ago

“Still waiting on goods would be grateful for delivery date”

Helpful Report

Posted 5 years ago

“AS I HAVE NOT RECEIVED THE GOODS I CANNOT COMMENT ON THAT SIDE, HOWEVER ON PLACING THE ORDER, HAD NO CONFIRMATION AND AM STILL TRYING TO CONFIRM WITH YOURSELVES THAT MY ORDER HAS BEEN RECEIVED .”

Helpful Report

Posted 5 years ago

“Hi I received my item and am very pleased with the quality however, I wanted it personalised for my friends 60th birthday. I paid for the item and messaged about personalisation and no reply? So bit dissapointed Yvonne”

Helpful Report

Posted 5 years ago

Personalise.co.uk is rated 4.4 based on 4,454 reviews