Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,454 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 4th December 2025

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for gift wrapping and my gin board came without! Also I didn’t put Lisa’s, thinking common sense would prevail, but my bad, I was worried it would come with Lisa’s’s!”

Helpful Report

Posted 5 years ago

“Lovely tin but unfortunately the actual gift inside was damaged. Had to go out and buy strong glue to fix as didn't have time to return the item and wait for a replacement. Disappointed for my first order. However, accidents happen and it would not put me off ordering from here again.”

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Posted 5 years ago

“I have not received goods I ordered as yet so cannot really comment on service or quality of products .”

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Posted 5 years ago

“I appreciated how way the shopping and personalisation experience was, but the lack of information, or difficulty finding information regarding how long manufacturing takes place has been frustrating. Having paid for shipping, it’s disappointing to have no way to track the progress of the manufacturing to have an idea of when it will ship and arrive, hopefully it eventually does - but I won’t know when to expect it! Which isn’t ideal for what’s intended to be a birthday present.”

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Posted 5 years ago

“Though we liked the product we ordered, the delivery was longer than expected. With Covid-19 happening I accepted it would be longer. However, I wanted an up-date on a rough delivery time. I sent an email and I am still waiting for a reply, the email was sent on the 11/05/2020”

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Posted 5 years ago

“I have ordered from here..but got no confirmation email..I have contacted customer service but still waiting for a reply”

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Posted 5 years ago

“Don't know that the order has been sent yet,had no word from you.”

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Posted 5 years ago

“Good website but havnt been provided me with a confirmation email to clarify my order”

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Posted 5 years ago

“The gift I bought was of high quality, and priced keenly. Communication, and tracking options; poor, or not obvious. Time for delivery okay.”

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Posted 5 years ago

“I just want my colour book too come”

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Posted 5 years ago

“One of the items was broken. Couldn’t download the photo”

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Posted 5 years ago

“Didn't get it right first time - but after a lot of explanation all was resolved”

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Posted 5 years ago

“Designing the product and ordering was very simple however after purchasing it was all very frustrating. I received no order confirmation email. The product should have been delivered in 48hrs we got it a full week later. (All prior to current situation) extremely disappointing.”

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Posted 5 years ago

“It took longer than expected to arrive and I chased over a few days and the phone experience was great as first Mail and ring back but she didn't ring back =. The parcel arrived the next day.”

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Posted 5 years ago

“Still haven’t had an email telling me when my parcel is coming not heard a thing since my purchase 3 days ago”

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Posted 5 years ago

Hi, Thank you for your review. We are sorry that you did not receive any order confirmation. Your order was dispatched on 18th March and will be delivered by Royal Mail shortly.

Posted 5 years ago

“I have no recieved confirmation that my order has been dispatched only that it has been confirmed, the website was easy enough to use but I’m worried Slightly worried about not actually receiving it, I hope i get it soon :)”

Helpful Report

Posted 5 years ago

Hi Natasha, Thank you for your review. Your order was dispatched for delivery on 30th December by Royal Mail and will be delivered shortly. If you need any further assistance, you may reach us anytime at help@sixty.co.uk.

Posted 5 years ago

“Product looks great although arrived broken”

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Posted 5 years ago

Hi Gemma, Thank you for your review. We are sorry to hear your order arrived damaged. We can see that you have contacted us through our emailing system. Please contact us back as soon as you can.

Posted 5 years ago

“Quite a good choice of products, which is good. Wasn't impressed by the pricing and checkout system - by the time VAT and postage was added, my seemingly good-value product had almost doubled in price! But the product quality and originality look good.”

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Posted 6 years ago

Hi, Thank you for your honest review. We are really pleased to hear that you are happy with your product.

Posted 5 years ago

“Unable to get an update of the status of my order. It has said ‘complete’ for 2 days but no confirmation whether it’s been dispatched or when it’s due to arrive etc. Tried twice to fill in the ‘contact us’ form on the website and it keeps saying that there’s an issue and the request can’t be sent.. no way of getting an update. Hoping it’s not a scam website at this point.”

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Posted 6 years ago

“Not yet arrived”

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Posted 6 years ago

Hi Elaine, Thank you for your review. Your order was dispatched on 29th November and will be delivered by Royal Mail within 2-3 days.

Posted 6 years ago

Personalise.co.uk is rated 4.4 based on 4,454 reviews