Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,960 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

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“Decided to buy from Permagard after reading all of their extensive articles on damp proofing and rising damp, great advice and also videos showing the products and process, the prices were good and very fast delivery all in all I would recommend them and definitely buy from them again”

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Posted 2 months ago

“When I ordered the product I needed it for the following day. I was told 95% chance it would arrive. It did not arrive the next day, despite receiving messages from FedEx saying it was due for delivery before 6pm that day. At 03.43 the following day I received a message from FedEx to say my shipment may be impacted!! I did not use the product. It arrived too late.”

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Posted 2 months ago

Thank you for taking the time to leave feedback. We’re sorry to hear that your order didn’t arrive when you were hoping to use it. Our standard delivery is 1-3 working days, and while most parcels do arrive next day, we can’t always guarantee this as it depends on the courier once the goods have left our warehouse. Your order was delivered within the promised timeframe, but we appreciate how frustrating it must have been that it didn’t arrive in time for your project. If you haven’t been able to use the product, you’re very welcome to return it for a refund - our team can help arrange this if needed. If you’d like to discuss this further, please don’t hesitate to contact us directly on 0117 982 3282. - The Permagard Team

Posted 2 months ago

“Excellent & professional online service and very competetive. Have used previously and will use again when the need arises!!!!”

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Posted 2 months ago

“Not used the product yet but excellent customer service and advice. The company recommended to me by Cotswold Damp and they were everything I was told- helpful and polite. Thank you.”

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Posted 2 months ago

“Ordered and it was delivered next day with standard delivery. Excellent service.”

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Posted 2 months ago

“Always helpfull and polite”

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Posted 2 months ago

“Arrived on time, product as ordered with good user directions, have only used a small amount at the moment but easy application with a sprayer.”

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Posted 2 months ago

“Worked well”

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Posted 2 months ago

“We found Permagaurd after review and spec drawing from our client Architect. The service was amazing from initial helpline / tech department review recommneding amounts, a next day delivery and great product to use.”

Permagard 5 star review on 29th August 2025

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Posted 2 months ago

“Excellent! Thank you.”

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Posted 2 months ago

“Excellent prompt service - highly recommend xx”

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Posted 2 months ago

“Quick delivery. Well packaged, would recommend Permagard.”

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Posted 2 months ago

“I can't give a review until I find out in a couple of months down the line if the product has worked.”

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Posted 2 months ago

“Bought on advice of builder to try to prevent water ingress through brickwork. Have raked and repointed before use. Seems to do the job. Easy to apply with a brush needs 2 of three coats on new pointing. Awaiting serious rain to see if it’s worked.”

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Posted 3 months ago

“Customer had a dry rot issue so we ordered a masonry bioside and timber treatment.Its reasonable priced and just what was needed for the work”

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Posted 3 months ago

“Very prompt delivery 👌”

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Posted 3 months ago

“5 litres covered two coats and a little bit over for my cellar floor which is 16’x14. I know it’s not the bridal product to repel moisture but I wanted to try it. I’ll know how effective it’s been after the winter months but it’s covered really well and I feel confident that it’ll do the job. One slight criticism: as others have mentioned, it was very difficult to get the lid off.”

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Posted 3 months ago

“Ordering was easy, delivery was prompt but the kit in particular the pointing gun & nozzle extension have been poor.”

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Posted 3 months ago

Hi Keith - thanks for the review and for noting that ordering and delivery went smoothly. We’re sorry the pointing gun and nozzle extension didn’t perform as expected. From what you’ve described, the most likely cause is the rubber sealing ring at the base of the plunger not being tightened with a spanner, which can prevent a proper seal and affect flow. If you can share a quick photo of your setup with our Technical Team, we’ll confirm everything’s correctly assembled and advise next steps. - The Permagard Team

Posted 3 months ago

“First class service”

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Posted 3 months ago

“Delivery (of 2 orders in the last week) was incredibly quick - each arrived the next day. Painless process!”

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Posted 3 months ago

Permagard is rated 4.8 based on 5,960 reviews