Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,824 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, delivery was prompt but the kit in particular the pointing gun & nozzle extension have been poor.”

Helpful Report

Posted 6 hours ago

Hi Keith - thanks for the review and for noting that ordering and delivery went smoothly. We’re sorry the pointing gun and nozzle extension didn’t perform as expected. From what you’ve described, the most likely cause is the rubber sealing ring at the base of the plunger not being tightened with a spanner, which can prevent a proper seal and affect flow. If you can share a quick photo of your setup with our Technical Team, we’ll confirm everything’s correctly assembled and advise next steps. - The Permagard Team

Posted 5 hours ago

“Again had to ask for a proper pdf invoice. Everyone else says thank you for your order and encloses a PDF. The delivery I know isn't your fault however you should be aware. I said leave items next to the grey box on my driveway I will take responsibility. However my instructions were ignored they throw the items over my gate. My dog then destroyed the box and a bag of plugs. Fortunately there was no more damage.”

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Posted 4 weeks ago

Hi John, thank you for taking the time to leave another review. We do take all feedback on board and appreciate you raising these points. Regarding PDF invoices, we’ve looked into this previously but found it can unfortunately lead to deliverability issues - that said, it’s something we continue to keep under review. As for the delivery, we’re sorry your instructions weren’t followed and will be passing this on to the courier for awareness. Thanks again for your feedback. Kind regards, The Permagard Team

Posted 4 weeks ago

“Deliveried on time and on date expect so great there but did put in a call to the Avonmouth Branch to ask a questions and was told some one would call me back the next day to help as this was important but never recieved the call so that was very disappointing but generally happy with everything else.”

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Posted 1 month ago

Hi Richard, Thanks for your review - we’re really pleased to hear your delivery arrived on time, and that you’re generally happy. Apologies that we didn’t come back to you as promised - we understand that’s disappointing. We're glad we were able to speak with you today, and that you found the information you needed in the meantime. Thanks again for your feedback. All the best, The Permagard Team

Posted 1 month ago

“Quite happy with the telephone comms on 1st July but here I am on the 12th still waiting for a litte of product to reach Islay ex Bristol ! I am currently perplexed. Will email your sales@ on Monday 14th … yours honestly Alistair 07476 447 448”

Helpful Report

Posted 1 month ago

Hi Alistair, thank you for your feedback and we're really sorry to hear about the delay in receiving your order. We understand how frustrating this must be and apologise for any inconvenience caused. We can confirm that your order was delivered to your nominated shipping company, and our customer service team have since been in contact to help resolve the issue. We’ll continue to support you until the matter is fully resolved. If there’s anything else you need in the meantime, please don’t hesitate to reach out to our team directly. — The Permagard Team

Posted 1 month ago

“We order 50 meter rolls of fleece never had 1 that measures 50 meters they are usually around 45 meters long or under”

Helpful Report

Posted 2 months ago

Hi Stuart, thank you for your review. We're sorry to hear that there's an issue with your product. We'll be in touch to discuss next steps and do what we can to help sort the problem - please keep an eye out for our email! Thanks - the Permagard team

Posted 2 months ago

“Arrived on time, but totally ridiculous delivery price for a packet of seeds, £9 for an envelope.”

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Posted 3 months ago

Hi there. Thanks for taking the time to leave a review! Unfortunately, as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 3 months ago

“Hi received order hassle free! Will give you a update on product when I use it in new year!! Thanks Peter.”

Helpful Report

Posted 7 months ago

Hi Peter, thank you for leaving us a review and we appreciate it's hard to provide a full review until the products have proven themselves. At Permagard, we’re confident in our products and are sure that they’ll get the job done. If you do have any questions or concerns however, don’t hesitate to get in touch with our team. Thanks - the Permagard team

Posted 7 months ago

“Two things that are really annoying me. Everytime I put an order in I have to go searching around the Web site. I literally buy the same thing every time. Can you put a favourites list in so I can order quickly. Also everytime I order something I get a crappy email saying here's your invoice. So every time I need to email back and ask for the invoice in a pdf. What you should do is send an acknowledgement with a PDF invoice attached. That way I can ping it straight into my storage. I hope you don't think I am not picking. There just daft annoying things but get them ironed out you will be perfect. The service and prices are the best on the market.”

Helpful Report

Posted 8 months ago

Hi John, Thank you for your review. We really appreciate hearing feedback and certainly don't think you are nit picking. We always look to enhance the customer experience wherever we can. The favourites list is something we will look into to see if it's possible under our current set up. The issue we have around a PDF attachment is that it will invariably be filtered as spam. We will review all of our options and thank you again for highlighting this. Kind regards The Permagard Team

Posted 8 months ago

“Still waiting for the delivery?”

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Posted 9 months ago

Hi Tommy - we're sorry that your order took a while. After complications with your delivery, a replacement has been posted and delivered. We hope your product meets your expectations, but do reach out if you have any questions. Thanks - the Permagard team

Posted 9 months ago

“Half the order came one day to wrong address then I had to wait 2 more days for the rest of it which was all one order.”

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Posted 10 months ago

“Good service but its a shame the trim is brittle. It needs to be tougher”

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Posted 11 months ago

Hi Daniel, thanks for taking the time to leave a review and we’re sorry to hear you encountered a problem with your order. We’ve never had this issue before, as they are designed to be extremely flexible and we have checked the batch. Please get in touch with our technical team to discuss the details further as we always aim to deliver the best products. If you ever have an issue with one of our products in the future, you can reach out to us and we’ll do our best to rectify it for you. Many thanks, The Permagard Team

Posted 11 months ago

“Product is fine but when the postage outweighs the cost of the item it makes you think twice !”

Helpful Report

Posted 11 months ago

Hi there, thanks for taking the time to leave a review. Unfortunately, as most of our products are classified as chemicals, it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 11 months ago

“I decided to buy a bottle of Permagard wash at approx £6. after reading how good it was on your site. I was so disappointed to find that you were charging me £9 + VAT to deliver it. You finally charged me £18.90 when Posting it to me in a Jiffy envelope would have cost a lot less. I’m disappointed and I will not be purchasing from you again.”

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Posted 1 year ago

Hi Pauline, thank you for taking the time to leave a review. Unfortunately, as most of our products are classified as chemicals, it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. Thanks - The Permagard team

Posted 1 year ago

“The order process was simple, the delivery was prompt. Following the application instructions was easy. Time will tell if the product actually works.”

Helpful Report

Posted 1 year ago

Hi there, thank you for leaving us a review, and we appreciate it’s hard to provide a full review until the products have proven themselves. At Permagard, we’re confident in our products and are sure that they’ll get the job done. If you do have any questions or concerns however, don’t hesitate to get in touch with our team.

Posted 1 year ago

“Only had them fitted 3 may 24. Hopefully they will cure the problem we have with damp on outside wall. Time will tell. Can not give a honest rating star at this time.”

Helpful Report

Posted 1 year ago

Hi Neal, thank you for leaving us a review, and we appreciate it’s hard to provide a full review until the products have proven themselves. At Permagard, we’re confident in our products and are sure that they’ll get the job done. If you do have any questions or concerns however, don’t hesitate to get in touch with our team. - Permagard

Posted 1 year ago

“Easy enough to apply, now to see if it works.”

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Posted 1 year ago

“No complaints about Permagard only their delevery contractor DPD who gave a 1 hour timed delivery slot but then said they were running late and eventually offered to come at 8 o'clock at night--some 7 hours late--we had to reschedule for the next day.”

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Posted 1 year ago

Hi Michael, thanks for taking the time to leave a review. We're sorry that you experienced difficulties with your delivery. We understand that issues like this can occasionally arise and are always working with the couriers to improve the experience where we can. We're glad you received your order the following day but sorry again for the inconvenience this caused. The Permagard team

Posted 1 year ago

“I ordered it total more than 10 times. And every time quality is worse and worse. Liquid less and less. I'm very upset. There used to be a super quality product. Now I have to look for another manufacturer.”

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Posted 1 year ago

Hi Serg. Thanks for taking the time to leave a review. We're sorry that you've experienced issues with this product. We changed to a new formulation last year which now requires you to add water to the concentration. If you have any problems, please do get in touch with our technical team who can support. The Permagard team

Posted 1 year ago

“I do believe the white inner tube for the passive vent should be a at least 1m. At times I have had to by additional inner tubing as the one supplied was not long enough. Also I do think the delivery could be looked at.”

Helpful Report

Posted 1 year ago

Hi Mittle, thank you for your feedback on our product. Our Perma-Vent Standard is sized at 350mm to deal with most properties, however, we are aware that this may not suit all situations. And so we’re now taking this onboard and are looking into supplying different sizes of the Perma-Vent. We appreciate you taking the time to leave a review - it’s feedback like this that helps us shape our product offerings. Thanks - the Permagard team

Posted 1 year ago

“Made order online for 2 perma wash to be delivered. Some how the delivery turned into a click and collect. Phoned company to arrange delivery as it should have been, they charge me £10 for delivery of 2 very small bottle.”

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Posted 1 year ago

Permagard is rated 4.8 based on 5,824 reviews