Absolutely avoid at all costs. Ordered a shed on the website for a cost of £212 - order confirmed, e-mail received.
Day later, got an e-mail indicating there was a 'typo' on the website, and that delivery for the shed was £60, so unless I coughed this up, then they'd have to cancel.
Rang up, and spoke to someone called Selena Stuart, who had a terrible attitude and was unwilling to budge.
Asked to speak to a manager, Bruce Read, who was equally as stubborn and ignorant - not to mention sarcastic, and that if I was unwilling to pay the extra £60, then they'd cancel the order. Sardonically pointed me towards the Ts&Cs that indicated that if there was a typo/supplier error, then Paving Superstore reserve the rights to essentially demand more money off their customers. (Nothing about what they advertise on their website - how suspicious).
Talk about cutting your nose off to spite your face. Cancelled a £200+ order for the sake of a £60 delivery fee that they were unwilling to budge on (which wasn't advertised on the website at all, and wasn't advertised on the confirmation e-mail).
To make this matter even worse - Bruce is the MD of Paving Superstore - which is almost hilarious, given how he speaks to customers. Quite how this two-bit place is in business, I do not know.
Sort it out Bruce - maybe invest in some customer service training for yourself and your colleagues. Crass!
3 years ago
Paving Superstore has a
4.7
average rating
from
849
reviews
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