PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,528 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaged wing received. No chance of a refund as I signed for this without checking first. Pretty impossible when it took me 20 minutes to unwrap, the courier wouldn’t wait so I am now stuck with a damaged unusable wing. Not impressed.”

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Posted 6 years ago

“Was sold a part. Was then messaged to explain that the company didn’t know why I had been sold it as it had already been sold. So now I’m dealing with trying to get a refund!”

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Posted 6 years ago

“Still waiting for part!”

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Posted 6 years ago

“Ordered space saver wheel for wives car and provided full details of the car to make sure I got the correct one. The wheel arrived okay, however it does not fit in the boot even with the tyre fully deflated, so it is of no use as an emergency spare. Notified the supplier who said they would despatch the correct space saver, but have heard nothing since, despite e-mailing them to ask what is happening.”

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Posted 6 years ago

“Orded part on the 12th Dec it is know the 20th Dec and still no part.then i get a email as king for my address.well here we go .Mr R Schofield,89 Kingsley Rd,silverstone,NN128UE. Not very good service after being told 2to 3 day delivery, you have my money know i would like my order.ASAP”

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Posted 6 years ago

“As of yet I have not received my crankshaft which I have paid in full for?? ID 45921089”

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Posted 6 years ago

“Didn’t refund my whole money. Items wasn’t in good condition(scratches & dents) Awful service!”

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Posted 6 years ago

“parts gateway is acceptable, however when ordering the item you need make sure the supplier does credit as 3 months later I'm still waiting for a credit. having chased several times and not getting a reply is also not acceptable.”

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Posted 6 years ago

“The instrument panel ordered was faulty it should have never been sent out the speedo hand was stuck on 30 mph it had tried to be fixed some fixing screws were missing out the back panel it cost £6 50 postage to return it not happy with the service.”

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Posted 6 years ago

“I have bought 2 items - still not received them. I have had no updates - no contact and is very hard to try to find contact details”

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Posted 6 years ago

“After supplying my cars Reg the part was found at Eurowagens. 2 days later it arrived wrong only for Eurowagen to imply I had given them the wrong information, once this was pointed out to them they had the correct information they tried to blame Parts Gateway and made me pay for the return of the item. Later an email came stating they had sent the wrong part and they didn't have the one I required. I paid for the return and are still waiting for the refund of the item”

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Posted 6 years ago

“I entered the Manufacturer Part number of the item I required including a description of the item and vehicle details. Received a notification stating the part had been sourced and was available to purchase from a third party. I paid for the item but the incorrect part was delivered. The Part Number DID NOT MATCH, so why was I sent a different part???????”

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Posted 6 years ago

“very poor send wrong partand then ignore you avoid”

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Posted 7 years ago

“Part seems ok but took a long time to get it ordered it Thursday am 0500 didn’t get it until Thursday following week”

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Posted 7 years ago

“Wrong part sent resulting in postal charge to return”

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Posted 7 years ago

“Can’t get hold of the company who I bought a cylinder head from through PartsGateway. No way of contacting them”

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Posted 7 years ago

“Part broken on arrival contacted you saying but broken off you asked for pictures I sent it you rang me back and told me stick it back on it’s nit important . Declined to send replacement t won’t be using again”

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Posted 7 years ago

“I WROTE A REVIEW YESTERDAY WHICH WAS SCATHING. THE SUPPLIER WAS GIVEN THE CHANCE TO PUT THINGS RIGHT. THEY SAID MY ENGINE WOULD BE DELIVERED BY THE END OF YESTERDAY BEARING IN MIND THAT WOULD BE 10 DAYS SINCE I PAID FOR IT. THIS MORNING IT IS STILL HAS NOT ARRIVED. NOW 11 DAYS SINCE IT WAS PAID FOR. NO ONE CAN TELL ME WHERE IT IS AT THE MOMENT. AS I SAID YESTERDAY THIS IS NOW COSTING ME £60 A DAY IN CAR HIRE WHICH I WANT BACK. I COULD HAVE USED ONE OF MANY COMPANIES THAT SUPPLY AND FIT WHO QUOTED AND HAD THE JOB DONE BY LAST TUESDAY 11/9/18. I CHOSE THIS COMPANY BECAUSE THEY HAVE A LUTON PHONE NUMBER WHICH IS LOCAL TO ME. AFTER PAYMENT I FIND THE ENGINE IS COMING FROM LEICESTER. I AM TOLD IT WAS PALLETTED READY FOR DELIVERY LAST TUESDAY 11/9/18. LEICESTER IS A COUPLE OF HOURS FROM ME AND A WEEK LATER THE ENGINE IS STILL NOT HERE. ABSOLUTELY DIABOLICAL, THE WORST TRANSACTION OF MY LIFE. THE LEAST THAT CAN BE DONE IS FOR MY CAR HIRE TO BE REFUNDED. EVEN IF THE ENGINE ARRIVES TODAY MY CAR HIRE EXPIRES TOMORROW AND I WILL THEN BE WITHOUT A CAR AND AS A SELF EMPLOYED PERSON THAT IS CATASTROPHIC.”

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Posted 7 years ago

“I e-mailed you directly regarding problems I have had with the parts purchased, also with the tawdry response from the supplier. You have failed to respond . I would recommend buyers be extremely wary of this supply site. with regards”

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Posted 7 years ago

“Due poor communication will never use again”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,528 reviews