ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,672 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was never collected. I had an event planned for tomorrow with the objects of this which will now have ti bw cancelled and as a result leaving me with a loss of income. I phoned the company 3 times today to be told at 5pm the courier was on the way. Now 9pm and they did not show. I had people waiting on the courier in the pick up location all day. Waste of money and time!!! Avoid this company”

Helpful Report

Posted 6 years ago

Hi, I am very sorry for your trouble with this order. We did contact the courier and they did advise us the driver would be out so we do apologize for the inconvenience caused. All the best, PD

Posted 6 years ago

“They arranged collection and delivery of a box of tile, which arrived to my home in bits, every tile in the box was smashed to pieces. When I for refund for delivery cost and cost of tiles I was told I had to wait 12 weeks while they process the claim with the courier. The courier rejected the claim saying it was tracked and signed for, my mother in law signed for it and the driver left the box in the same place I opened it, just inside the door. now I have to go to small claims court to get my money back Neil”

Helpful Report

Posted 6 years ago

Hi Neil, Thank you for writing a review. I am very sorry for the trouble with your order. Please contact us if you have any questions about your claim and why it was refused by the courier. All the best, PD

Posted 6 years ago

“I had a parcel due to be picked up and a week later I was still trying to get the parcel picked up. Only info I was getting was that the driver should be there that evening but never arrived. Ended up having to cancel the job and just send via An Post.”

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Posted 6 years ago

“Scam. Payed a premium for next day delivery and never arrived.”

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Posted 6 years ago

“My parcel was due to be collected at my house on 28th April. Despite being assured each day it would be collected, I eventually cancelled my order on Saturday 2nd May, and made alternative arrangements, as I couldn't wait any longer. Appreciate times are difficult at the minute, but this was a step too far. Will not be using Parcel Direct again.”

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Posted 6 years ago

“I rang Parcel Direct on Tues 27th April and booked my parcel to be delivered to Dublin. It was collected Wed 28th April but still has not arrived! I'm wondering where it is and when it will be delivered??? Very poor service and I'm very disappointed. Can you contact me with an update please. Marie Fitzgerald”

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Posted 6 years ago

“Disappointed. Package was meant to be collected today but was not. No contact and no reason given.”

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Posted 6 years ago

“Pickup for my order was confirmed for the 24th April. Today is the 28th and despite my daily calls with your agent, package is still not collected. I am in this trade myself but never have seen such poor service. I requested my money back and will never deal with this company ever again”

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Posted 6 years ago

“I sent a valuable guitar to Cumbria. It was take by FedEx via Spain, took a month and arrived damaged. Although it was insured, I have been waiting over 6 weeks and no-one has confirmed that the damage will be paid for. My emails are ignored. I am totally disgusted.”

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Posted 6 years ago

“Order: PD0054678 Paid 70 EUR for documents to be send overseas I paid significantly more as those are important papers and the delivery time promised was 2 to 4 days after collection. On the 13.04 the parcel was picked up but as of today(25.04) has not been delivered. I spoke to parcel direct but all they do us quote stuff from the UPS website and say that it is because of the c o r ona situation. I spoke to Steven on the 23 who promised he will get in touch with UPS and come back to me. He didn't. I then spoke to Michael on the 24 who also promised that he will get in touch with UPS and come back to me( Spoiler: He didn't). He also rudely added that the Terms and Conditions state that they don't promise a delivery time. I am upset. I understand that the current situation is causing delays but then don't advertise delivery times you can't keep or if you know that there will be delays advice the customer accordingly. I think the communication and customer service from Parceldirect has been terrible and I won't use them again.”

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Posted 6 years ago

“As much as I'd like to write a positive review the incompetence of your service prevents me from doing so. Our son was to be married on 10/4/20 but present circumstances scuppered the happy event. In an attempt to mark the day in a small way my wife and I decided to send a package of "goodies" to cheer up the dissapointed couple. We decide to use your service. We were guaranteed over the phone that the package would be delivered on 10/4/20. It was collected here on 9/4/20. As of today 16/4/20 the package hasn't been delivered. From tracking the package it seems it has been in several locatiions around the country except where it is supposed to be. It spent 5 days in Knock (waiting for a miracle ?). A number of phone calls to your good selves elicited many promises but no action. The package is now stored in your parcel centre and cannot be delivered due to a requirement for further address information. This is not rocket science. In large writing the package is addressed to 56 Bushy Park House and my sons name and phone number is included in the booking documentation. So much for trying to support a new company.”

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Posted 6 years ago

“I used Parcel Direct to deliver Easter Eggs for my grandchildren Parcel offered 1/2 delivery,It took them 6 days to deliver. Grandchildren did not receive their Easter Eggs in time Great service it takes 6 days for a 1/2 day delivery . Will never use them again”

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Posted 6 years ago

“Thank you so much for yer hard work during this time xx”

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Posted 6 years ago

“Never again. Worst from worst.”

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Posted 6 years ago

Hi Svetlana, Thank you for leaving a review. I am sorry to here that you did not have a positive experience with our service, please get in touch so we can look into this. All the best, PD

Posted 6 years ago

“Waiting here at 5:30 pm for the collection of my first parcel. PD0046943. GLS 22895040688. We have been waiting since 9am having payed €28 for the privilege . This is a really good start.... I am impressed! I will now contact my bank to reclaim my payment and try to find a company which does as it claims.”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for writing a review. I am very sorry to hear this, i have contacted the courier now to get this issue resolved today. In future, the best place to contact us would be by phone or by email. This will ensure your issue is resolved faster. If there is anything else we can help with please get in touch. All the best, PD

Posted 6 years ago

“I paid for your best service my parcel should have been collected yesterday it is still sitting here waiting. I booked on Thursday this is just not good enough.”

Helpful Report

Posted 6 years ago

Hi Debra, Thank you for leaving a review. We are sorry for your experience with our service, we aim to provide a flawless service. Please get in touch with us and we will sort this issue out straight away. All the best, PD

Posted 6 years ago

“Our parcel wasn't picked up today (03.10.19). Will it be picked up tomorrow?”

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Posted 6 years ago

Hi Pearse, Thank you for taking the time to write a review. Just looking at your order i can see that your collection was scheduled for the 04.10.19 not 03.10.19. The collection won't be completed until the chosen day. If you have any queries, just get in touch. All the best, PD

Posted 6 years ago

“Absolutely shocking service. STAY CLEAR because when something goes wrong they have no intention of sorting it out! Used this service to have bike luggage collected and when it arrived one was damaged (not useble without repair) and when I reported that the delivery company signed for it without my consent, they said they would lodge a claim (I only asked for the amount of the repair) They have been making poor excuses ever since and dont respond to emails or phonecalls now. Was told it would take 8 to 10 weeks, its now past week 23!!! This company is a con and hold no weight, go directly to the couriers as you have more rights and customer support that will sort issues out. Worst service I have ever dealt with. You have been warned!!!!”

Helpful Report

Posted 6 years ago

Hi G, Thanks for taking the time to write a review. I am very sorry to hear this, I cannot seem to find your order number on our system, would you mind sending this to us so we can take a look at this for you. All the best, PD

Posted 6 years ago

“Waited all day and never picked up parcel, rang office and was no help just said it would be picked up today and never happened, should have read reviews first!!! Won’t be ever using this company again. I’m going on holidays in morning so will just have to post. I will be looking for a refund.”

Helpful Report

Posted 7 years ago

Hi, Thank you for writing a review. We are sincerely sorry about this, sometimes the drivers are too busy and do not have time to collect all of their scheduled parcels but they should come around as soon as they can the next day. I have contacted the courier for you to see what the issue was. Again, we would like to apologies and we will work to get this fixed for you. All the best, PD

Posted 7 years ago

“Worse service ever,took 4 days to collect my parcel. Never again”

Helpful Report

Posted 7 years ago

Hi Ger, Thank you for taking the time to leave a review. I am very sorry for the delay in collecting your parcel, that is not how we expect our service to operate. Sometimes there is issues with collections but we work with our couriers to highlight the issues and improve them for future collections. I am sorry that you will not be using our service again as I can assure you this was not ordinary for us. If you do ever need assistance, we would be happy to help. All the best, PD

Posted 7 years ago

ParcelDirect.ie is rated 4.5 based on 3,672 reviews