ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,522 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for your best service my parcel should have been collected yesterday it is still sitting here waiting. I booked on Thursday this is just not good enough.”

Helpful Report

Posted 6 years ago

Hi Debra, Thank you for leaving a review. We are sorry for your experience with our service, we aim to provide a flawless service. Please get in touch with us and we will sort this issue out straight away. All the best, PD

Posted 6 years ago

“Our parcel wasn't picked up today (03.10.19). Will it be picked up tomorrow?”

Helpful Report

Posted 6 years ago

Hi Pearse, Thank you for taking the time to write a review. Just looking at your order i can see that your collection was scheduled for the 04.10.19 not 03.10.19. The collection won't be completed until the chosen day. If you have any queries, just get in touch. All the best, PD

Posted 6 years ago

“Absolutely shocking service. STAY CLEAR because when something goes wrong they have no intention of sorting it out! Used this service to have bike luggage collected and when it arrived one was damaged (not useble without repair) and when I reported that the delivery company signed for it without my consent, they said they would lodge a claim (I only asked for the amount of the repair) They have been making poor excuses ever since and dont respond to emails or phonecalls now. Was told it would take 8 to 10 weeks, its now past week 23!!! This company is a con and hold no weight, go directly to the couriers as you have more rights and customer support that will sort issues out. Worst service I have ever dealt with. You have been warned!!!!”

Helpful Report

Posted 6 years ago

Hi G, Thanks for taking the time to write a review. I am very sorry to hear this, I cannot seem to find your order number on our system, would you mind sending this to us so we can take a look at this for you. All the best, PD

Posted 6 years ago

“Waited all day and never picked up parcel, rang office and was no help just said it would be picked up today and never happened, should have read reviews first!!! Won’t be ever using this company again. I’m going on holidays in morning so will just have to post. I will be looking for a refund.”

Helpful Report

Posted 6 years ago

Hi, Thank you for writing a review. We are sincerely sorry about this, sometimes the drivers are too busy and do not have time to collect all of their scheduled parcels but they should come around as soon as they can the next day. I have contacted the courier for you to see what the issue was. Again, we would like to apologies and we will work to get this fixed for you. All the best, PD

Posted 6 years ago

“Worse service ever,took 4 days to collect my parcel. Never again”

Helpful Report

Posted 6 years ago

Hi Ger, Thank you for taking the time to leave a review. I am very sorry for the delay in collecting your parcel, that is not how we expect our service to operate. Sometimes there is issues with collections but we work with our couriers to highlight the issues and improve them for future collections. I am sorry that you will not be using our service again as I can assure you this was not ordinary for us. If you do ever need assistance, we would be happy to help. All the best, PD

Posted 6 years ago

“I didnt receive a confirmation of order only the review link. Not sure if my order went through or not, so ... no service so far I guess. How would I review any of the below questions?”

Helpful Report

Posted 6 years ago

Hi Sabrina, Thank you for taking the time to write a review. We are very sorry you didn't receive the emails confirming your order, after we spoke to you on the phone we managed to get you sorted so that is great! If you need any assistance with the rest of the process, please get in touch. All the best, PD

Posted 6 years ago

“Ordered, paid, but no collection or response from parcel direct😫”

Helpful Report

Posted 6 years ago

Hi Kim, Thank you for taking the time to leave a review. After speaking on the phone we realised your email was incorrect, so your confirmation was not sent to you. We have now fixed that and am glad to say your confirmation was sent. All the best, PD

Posted 6 years ago

“Ordered and paid a premium for a courier pick up, the envelope to be delivered next day to the UK. Ripped off, tracking now shows delivery scheduled in 4 days. I contacted parcel direct to be told someone would ring me back, which they did. Trouble is after explaining yet again the problem I was told they would get on to the courier and let me know....still waiting, The best of it is this happened the last time I used parcel direct and exactly the same happened last time....it was only after hearing the "manager" that I remembered the previous run around they gave me. Maybe this company is okay for unscheduled/guaranteed delivery's but steer clear of premium products..... ps Please don't bother entering me in any prize draws for this review!”

Helpful Report

Posted 6 years ago

Hi Duncan, Thanks very much for taking the time to write your review. We are very sorry one of our services let you down. We were not aware of the delayed collection and when we did become aware of it we tried to get it resolved as quickly as possible. I understand you parcel was delivered a day late which we are sorry for and will work hard to ensure never happens again. All the best, PD

Posted 6 years ago

“Extremely poor service. Waited for parcel to be collected all day and didn’t show up. Will never use this service again.”

Helpful Report

Posted 6 years ago

Hi Cathal, Thank you for taking the time to leave a review. We are sorry to hear that you weren't satisfied with our service. Unfortunately, sometimes things go wrong with shipping and as soon as we found out that this had happened we tried to get it fixed as fast as we could. All the best, PD

Posted 6 years ago

“Would not use again. Priority Parcel delivered late and customer service non existent”

Helpful Report

Posted 6 years ago

Hi Con, Thank you for taking the time to write a review. We are sorry to hear that your parcel arrived late. Our customer service team is available to support customers Monday to Friday and you can get in touch with them via phone and email. Sorry to hear this again but if you ever need assistance with shipping parcels again, we would be more than happy to help. All the best, PD

Posted 6 years ago

“Actually no stars from me. My parcel disappeared before xmas between Ireland and Germany. ITS January now, still no sign off it. I'm kinda pi**ed off! The staff in customer support dept are friendly but not very effective.”

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Posted 6 years ago

Hi Andrea, Thanks for taking the time to write about your experience with ParcelDirect.ie. I am very sorry your parcel was misplaced by our partners in Germany. It seems the label came off the parcel the the depot and it took them some time to find it before they could delivery it. All the best, PD

Posted 6 years ago

“Booked on 2/1/2019 for collection 3/1/2019, in all day and not collected. Now I have to wait in 4/1 which does not suit. ARGH.”

Helpful Report

Posted 6 years ago

Hi Daragh, Thanks for taking the time to tell us of your experience. We are so sorry you had to wait in for the courier. Once we found out we called the depot to ensure you parcel was collected as soon as possible and ensure it got to it's destination on time. All the best, PD

Posted 6 years ago

“Cancelled collection without telling me or trying to make contact. Had to go on tracker to find out.”

Helpful Report

Posted 7 years ago

Hi Ronan, Thanks for taking the time to write about your experience with ParcelDirect.ie. I am very sorry you were unaware of the cancellation, the driver could not find the address and the phone number provided was inactive. As soon as we became aware of this we re-booked the collection and had it there in the agreed delivery time. All the best, PD

Posted 6 years ago

“After booking and paying in full on the website, courier failed to pickup the parcel THREE times. First time excuse was “insufficient address”,we checked with dispatcher, they had full address, eircode and phone no. After second "no show" dispatcher couldn't offer any explanation, just a promise to pickup the parcel “after the weekend”. Well guess what? Driver failed to show up on monday as well. No compensation or even formal apology. Not even straight refund. Now I have to write emails and wait if they agree to pay my money back. Absolutely can’t trust them. Actually I think its a bit of a scam because they don't deliver themselves and just use other companies as subcontractors so they cant guarantee either timely delivery or quality of service.”

Helpful Report

Posted 7 years ago

“I do not recommend this company. Parcel was collected a day late for "next day" delivery. This then turned into a two- three day delivery. Customer services unhelpful and couldn't care less. I would suggest going direct to the courier company as they are a lot more professional.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to post your review of our service. We do apologise for the last delivery of your parcel to its destination. This was caused by a technical issue within the booking system which was rectified immediately after we were informed of the issue. We hope that you book again with us. All the best, PD

Posted 7 years ago

“A Parcel sent by express on Thursday last, for delivery in Roscommon Town on Friday, has yet to be delivered!”

Helpful Report

Posted 7 years ago

Hi there, Many thanks for taking the time to write a review of our parcel delivery service. We apologise for the late delivery of our parcel to its destination. This was caused by a technical issue with the booking system, which we addressed once reported. We look forward to your next order with us. All the best, PD

Posted 7 years ago

“I've ordered a GLS delivery from Ireland to UK. I've been charged but the courier didn't come nor called me.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to write your review of our service. We apologise for your negative experience of our offering. The issue was caused by a technical fault in the order system which we rectified as soon as we noticed it. We hope to see you again very soon. All the best, PD

Posted 7 years ago

“No courier showed, wasn't even given a morning or afternoon time for collection so had to stay in the house all day. Called the office 1st guy fobbed me off that they would "check" and call me back needless to say nobody called me. I called again and got a load of foboffery. 1st time to use this crowd and the last. UPDATE I got a couple of emails from parcel direct this morning they said my package would be collected today they even gave me a time frame 3-5PM. Yippee I thought and called my customer. Of course this was just so much old guff nothing was collected, I lost a customer because I couldn't deliver and I had to refund, now parcel direct have my money. This crowd are worse than useless”

Helpful Report

Posted 7 years ago

Hi Paul, Thanks for taking the time to write about your experience. We are very sorry for the delay in the collection of your parcel. We spoke to our partners about the late collection and it seems the driver had vehicle trouble yesterday and was unable to complete all the collections on time. I know my colleague was speaking to you already and we have moved the shipment up to a priority service to ensure it arrives on time. All the best, PD

Posted 7 years ago

“I decided to use ParcelDirect because it offered the cheapest shipping I could find to Italy. I booked the pickup about a week before asking to the CS if they would have been able to collect my parcel within the week and if the cancellation was free of charge. They confirmed, I had to cancdl the shipping and spent about two days calling their CS about the refund. Well, I’m still waiting to get my 40 euro back since November. Do not rely on them, I won’t in the future.”

Helpful Report

Posted 7 years ago

“Very poor service, parcel not delivered or delivered on time, extra charge levied”

Helpful Report

Posted 7 years ago

Hi there, Thank you for taking the time to review us, we are sorry that your delivery was handled so poorly and it upsets us too when an order has a problem like this. We have escalated the issue with the company to ensure that nothing similar ever happens again. All the best, PD

Posted 7 years ago

ParcelDirect.ie is rated 4.5 based on 3,522 reviews