ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,563 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a valuable guitar to Cumbria. It was take by FedEx via Spain, took a month and arrived damaged. Although it was insured, I have been waiting over 6 weeks and no-one has confirmed that the damage will be paid for. My emails are ignored. I am totally disgusted.”

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Posted 5 years ago

“Order: PD0054678 Paid 70 EUR for documents to be send overseas I paid significantly more as those are important papers and the delivery time promised was 2 to 4 days after collection. On the 13.04 the parcel was picked up but as of today(25.04) has not been delivered. I spoke to parcel direct but all they do us quote stuff from the UPS website and say that it is because of the c o r ona situation. I spoke to Steven on the 23 who promised he will get in touch with UPS and come back to me. He didn't. I then spoke to Michael on the 24 who also promised that he will get in touch with UPS and come back to me( Spoiler: He didn't). He also rudely added that the Terms and Conditions state that they don't promise a delivery time. I am upset. I understand that the current situation is causing delays but then don't advertise delivery times you can't keep or if you know that there will be delays advice the customer accordingly. I think the communication and customer service from Parceldirect has been terrible and I won't use them again.”

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Posted 5 years ago

“As much as I'd like to write a positive review the incompetence of your service prevents me from doing so. Our son was to be married on 10/4/20 but present circumstances scuppered the happy event. In an attempt to mark the day in a small way my wife and I decided to send a package of "goodies" to cheer up the dissapointed couple. We decide to use your service. We were guaranteed over the phone that the package would be delivered on 10/4/20. It was collected here on 9/4/20. As of today 16/4/20 the package hasn't been delivered. From tracking the package it seems it has been in several locatiions around the country except where it is supposed to be. It spent 5 days in Knock (waiting for a miracle ?). A number of phone calls to your good selves elicited many promises but no action. The package is now stored in your parcel centre and cannot be delivered due to a requirement for further address information. This is not rocket science. In large writing the package is addressed to 56 Bushy Park House and my sons name and phone number is included in the booking documentation. So much for trying to support a new company.”

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Posted 5 years ago

“I used Parcel Direct to deliver Easter Eggs for my grandchildren Parcel offered 1/2 delivery,It took them 6 days to deliver. Grandchildren did not receive their Easter Eggs in time Great service it takes 6 days for a 1/2 day delivery . Will never use them again”

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Posted 5 years ago

“Thank you so much for yer hard work during this time xx”

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Posted 5 years ago

“Never again. Worst from worst.”

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Posted 6 years ago

Hi Svetlana, Thank you for leaving a review. I am sorry to here that you did not have a positive experience with our service, please get in touch so we can look into this. All the best, PD

Posted 6 years ago

“Waiting here at 5:30 pm for the collection of my first parcel. PD0046943. GLS 22895040688. We have been waiting since 9am having payed €28 for the privilege . This is a really good start.... I am impressed! I will now contact my bank to reclaim my payment and try to find a company which does as it claims.”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for writing a review. I am very sorry to hear this, i have contacted the courier now to get this issue resolved today. In future, the best place to contact us would be by phone or by email. This will ensure your issue is resolved faster. If there is anything else we can help with please get in touch. All the best, PD

Posted 6 years ago

“I paid for your best service my parcel should have been collected yesterday it is still sitting here waiting. I booked on Thursday this is just not good enough.”

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Posted 6 years ago

Hi Debra, Thank you for leaving a review. We are sorry for your experience with our service, we aim to provide a flawless service. Please get in touch with us and we will sort this issue out straight away. All the best, PD

Posted 6 years ago

“Our parcel wasn't picked up today (03.10.19). Will it be picked up tomorrow?”

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Posted 6 years ago

Hi Pearse, Thank you for taking the time to write a review. Just looking at your order i can see that your collection was scheduled for the 04.10.19 not 03.10.19. The collection won't be completed until the chosen day. If you have any queries, just get in touch. All the best, PD

Posted 6 years ago

“Absolutely shocking service. STAY CLEAR because when something goes wrong they have no intention of sorting it out! Used this service to have bike luggage collected and when it arrived one was damaged (not useble without repair) and when I reported that the delivery company signed for it without my consent, they said they would lodge a claim (I only asked for the amount of the repair) They have been making poor excuses ever since and dont respond to emails or phonecalls now. Was told it would take 8 to 10 weeks, its now past week 23!!! This company is a con and hold no weight, go directly to the couriers as you have more rights and customer support that will sort issues out. Worst service I have ever dealt with. You have been warned!!!!”

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Posted 6 years ago

Hi G, Thanks for taking the time to write a review. I am very sorry to hear this, I cannot seem to find your order number on our system, would you mind sending this to us so we can take a look at this for you. All the best, PD

Posted 6 years ago

“Waited all day and never picked up parcel, rang office and was no help just said it would be picked up today and never happened, should have read reviews first!!! Won’t be ever using this company again. I’m going on holidays in morning so will just have to post. I will be looking for a refund.”

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Posted 6 years ago

Hi, Thank you for writing a review. We are sincerely sorry about this, sometimes the drivers are too busy and do not have time to collect all of their scheduled parcels but they should come around as soon as they can the next day. I have contacted the courier for you to see what the issue was. Again, we would like to apologies and we will work to get this fixed for you. All the best, PD

Posted 6 years ago

“Worse service ever,took 4 days to collect my parcel. Never again”

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Posted 6 years ago

Hi Ger, Thank you for taking the time to leave a review. I am very sorry for the delay in collecting your parcel, that is not how we expect our service to operate. Sometimes there is issues with collections but we work with our couriers to highlight the issues and improve them for future collections. I am sorry that you will not be using our service again as I can assure you this was not ordinary for us. If you do ever need assistance, we would be happy to help. All the best, PD

Posted 6 years ago

“I didnt receive a confirmation of order only the review link. Not sure if my order went through or not, so ... no service so far I guess. How would I review any of the below questions?”

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Posted 6 years ago

Hi Sabrina, Thank you for taking the time to write a review. We are very sorry you didn't receive the emails confirming your order, after we spoke to you on the phone we managed to get you sorted so that is great! If you need any assistance with the rest of the process, please get in touch. All the best, PD

Posted 6 years ago

“Ordered, paid, but no collection or response from parcel direct😫”

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Posted 6 years ago

Hi Kim, Thank you for taking the time to leave a review. After speaking on the phone we realised your email was incorrect, so your confirmation was not sent to you. We have now fixed that and am glad to say your confirmation was sent. All the best, PD

Posted 6 years ago

“Ordered and paid a premium for a courier pick up, the envelope to be delivered next day to the UK. Ripped off, tracking now shows delivery scheduled in 4 days. I contacted parcel direct to be told someone would ring me back, which they did. Trouble is after explaining yet again the problem I was told they would get on to the courier and let me know....still waiting, The best of it is this happened the last time I used parcel direct and exactly the same happened last time....it was only after hearing the "manager" that I remembered the previous run around they gave me. Maybe this company is okay for unscheduled/guaranteed delivery's but steer clear of premium products..... ps Please don't bother entering me in any prize draws for this review!”

Helpful Report

Posted 6 years ago

Hi Duncan, Thanks very much for taking the time to write your review. We are very sorry one of our services let you down. We were not aware of the delayed collection and when we did become aware of it we tried to get it resolved as quickly as possible. I understand you parcel was delivered a day late which we are sorry for and will work hard to ensure never happens again. All the best, PD

Posted 6 years ago

“Extremely poor service. Waited for parcel to be collected all day and didn’t show up. Will never use this service again.”

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Posted 6 years ago

Hi Cathal, Thank you for taking the time to leave a review. We are sorry to hear that you weren't satisfied with our service. Unfortunately, sometimes things go wrong with shipping and as soon as we found out that this had happened we tried to get it fixed as fast as we could. All the best, PD

Posted 6 years ago

“Would not use again. Priority Parcel delivered late and customer service non existent”

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Posted 6 years ago

Hi Con, Thank you for taking the time to write a review. We are sorry to hear that your parcel arrived late. Our customer service team is available to support customers Monday to Friday and you can get in touch with them via phone and email. Sorry to hear this again but if you ever need assistance with shipping parcels again, we would be more than happy to help. All the best, PD

Posted 6 years ago

“Actually no stars from me. My parcel disappeared before xmas between Ireland and Germany. ITS January now, still no sign off it. I'm kinda pi**ed off! The staff in customer support dept are friendly but not very effective.”

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Posted 7 years ago

Hi Andrea, Thanks for taking the time to write about your experience with ParcelDirect.ie. I am very sorry your parcel was misplaced by our partners in Germany. It seems the label came off the parcel the the depot and it took them some time to find it before they could delivery it. All the best, PD

Posted 7 years ago

“Booked on 2/1/2019 for collection 3/1/2019, in all day and not collected. Now I have to wait in 4/1 which does not suit. ARGH.”

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Posted 7 years ago

Hi Daragh, Thanks for taking the time to tell us of your experience. We are so sorry you had to wait in for the courier. Once we found out we called the depot to ensure you parcel was collected as soon as possible and ensure it got to it's destination on time. All the best, PD

Posted 7 years ago

“Cancelled collection without telling me or trying to make contact. Had to go on tracker to find out.”

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Posted 7 years ago

Hi Ronan, Thanks for taking the time to write about your experience with ParcelDirect.ie. I am very sorry you were unaware of the cancellation, the driver could not find the address and the phone number provided was inactive. As soon as we became aware of this we re-booked the collection and had it there in the agreed delivery time. All the best, PD

Posted 7 years ago

ParcelDirect.ie is rated 4.5 based on 3,563 reviews