ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,563 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was not pick up, they are not responding, I have no idea about where is it.”

Helpful Report

Posted 5 years ago

“This was first and last time I will ever use this company. I made and order yesterday. The confirmation email said the collection will be between 9-5.30pm today. I called the company and was informed the collection will be between 3-6pm today. It's 6.20pm and still no one shows up. But money was taken upfront. All day wasted for waiting. And if you want to cancel you have to do it up to 6hrs before the collection day and pay €15 cancellation fee for order worth less than €10. Ridiculous. Not recommended!”

Helpful Report

Posted 5 years ago

Hi Arkadiuz, Thanks you for taking the time to let us know about your delayed collection. We do not charge for customers who wish to cancel orders due to delayed collections and i can see my colleague has resolved all these issues for you. All the best, PD

Posted 5 years ago

“Very disappointed with the service waited all day no one called”

Helpful Report

Posted 5 years ago

Hi Ben, Sorry about the delay, as soon as we became aware of this, we fixed it as soon as possible, i can see my colleague got this picked up and its on its way to be delivered. If there is anything else we can help, please get in touch All the best, PD

Posted 5 years ago

“UPS were due to collect my package 06/08/2020 and collected it 6 days late. I also paid for the express service. It was the first time to use either ParcelDirect or UPS and I am very unhappy. Using the ParcelDirect.ie website to arrange collection for outgoing package was quick and easy and there was no issue with ParcelDirect.ie however once it got to UPS to do there part there not nothing but issues. They dont care about customer service at all.”

Helpful Report

Posted 5 years ago

Hi, I am very sorry that the courier did not collect your parcel on the scheduled day, I can see my colleague was working on this and they managed to get this picked up from you, please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Arranged for collection on a Tuesday, no show from courier and no contact made. I contacted you and was informed it would be on Thursday, same thing happened. It's now Friday and still nothing. Will be cancelling now.”

Helpful Report

Posted 5 years ago

Hi, I am very sorry your collection did not go to plan, I can see this order has been taken care of by my colleague now. Again we are very sorry for the inconvenience and we hope to be able to ship a parcel for you in future, please let us know if you need any further assistance. All the best, PD

Posted 5 years ago

“Extremely dad service. Parcel not collected and no phone call email or any communication made to inform me. Truly bad service from and pretty poor company who need to get their act together and provide a service as they that they advertise. Wouldn't recommend this company to anyone or will never use again. Don't even deserve a rating.”

Helpful Report

Posted 5 years ago

“So far my experience with Parcel Direct has been dreadful. The parcel deposit point wouldn’t take the parcel as it is no longer part of the scheme. They directed me to a Spar shop which does apparently take parcels but wouldn’t take mine. It didn’t have a barcode ! The instructions I got from PDirect were that “ Driver brings barcoded label” There was no barcode on advice sheet, just a “drop off code” I have emailed PD for advice but have not heard from them. They don’t take phone calls at a weekend. The parcel is paid for and is to be collected on Monday - but the collection points won’t take it. This is a business that purports to work seamlessly but can’t even updates its web information, nor have someone available to contact on a Saturday. No recommendations here.”

Helpful Report

Posted 5 years ago

“Parcel not being collected on the day specified”

Helpful Report

Posted 5 years ago

Hi Breda, Thanks for taking the tie to get in touch. I am very sorry for the delayed collection and can now see this has been resolved and your parcel is on its way to the destination. If we can help with anything else, please just let us know. All the best, PD

Posted 5 years ago

“Very poor service. “Drop off” point at Spar on 367 North Circular road doesn’t work because of failure of scanner. That’s my first and very last time I used the service of ParcelDirect.”

Helpful Report

Posted 5 years ago

Hi Girts, Thanks for letting us know of the issues with your drop off. Unfortunately the scanner in the shop had gone down at the time and was replaced that morning. I see my colleague Michael has worked with you to get this resolved and you parcel is not on it's way to the destination. All the best, PD

Posted 5 years ago

“Created a collection order on June 16th for the 18th. Until today, June 18th I didn't receive a confirmation for my collection order. June 17th I registered my account using the app and the only email I got with this one requestiny feedback. I cannot even use my account as I didn't have the chance to activate my account. That's why. I can only rate it poor”

Helpful Report

Posted 5 years ago

Hi Thorsten, Thank you for your review. I am very sorry for this, we did not know this was an issue, would you be able to get in touch with us here so we can fix this issue. All the best, PD

Posted 5 years ago

“Due for collection on the 11th still no sign of them it’s now the 14th .”

Helpful Report

Posted 5 years ago

Hi, I am very sorry for your trouble with this order. Please contact us via email or call and we will get right onto this for you. Thank you for taking the time to write a review. All the best, PD

Posted 5 years ago

“Terrible service, parcel not collected, tracking number shows its delivered and signed for, no answer from helpline, stay clear of this company”

Helpful Report

Posted 5 years ago

Hi Chris, I am very sorry for this, we are available from Monday to Friday and if you can't catch us on the phones, you can reach us via email or you can also use the "Contact us" section on our website. All the best, PD

Posted 5 years ago

“My order was never collected. I had an event planned for tomorrow with the objects of this which will now have ti bw cancelled and as a result leaving me with a loss of income. I phoned the company 3 times today to be told at 5pm the courier was on the way. Now 9pm and they did not show. I had people waiting on the courier in the pick up location all day. Waste of money and time!!! Avoid this company”

Helpful Report

Posted 5 years ago

Hi, I am very sorry for your trouble with this order. We did contact the courier and they did advise us the driver would be out so we do apologize for the inconvenience caused. All the best, PD

Posted 5 years ago

“They arranged collection and delivery of a box of tile, which arrived to my home in bits, every tile in the box was smashed to pieces. When I for refund for delivery cost and cost of tiles I was told I had to wait 12 weeks while they process the claim with the courier. The courier rejected the claim saying it was tracked and signed for, my mother in law signed for it and the driver left the box in the same place I opened it, just inside the door. now I have to go to small claims court to get my money back Neil”

Helpful Report

Posted 5 years ago

Hi Neil, Thank you for writing a review. I am very sorry for the trouble with your order. Please contact us if you have any questions about your claim and why it was refused by the courier. All the best, PD

Posted 5 years ago

“I had a parcel due to be picked up and a week later I was still trying to get the parcel picked up. Only info I was getting was that the driver should be there that evening but never arrived. Ended up having to cancel the job and just send via An Post.”

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Posted 5 years ago

“Scam. Payed a premium for next day delivery and never arrived.”

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Posted 5 years ago

“My parcel was due to be collected at my house on 28th April. Despite being assured each day it would be collected, I eventually cancelled my order on Saturday 2nd May, and made alternative arrangements, as I couldn't wait any longer. Appreciate times are difficult at the minute, but this was a step too far. Will not be using Parcel Direct again.”

Helpful Report

Posted 5 years ago

“I rang Parcel Direct on Tues 27th April and booked my parcel to be delivered to Dublin. It was collected Wed 28th April but still has not arrived! I'm wondering where it is and when it will be delivered??? Very poor service and I'm very disappointed. Can you contact me with an update please. Marie Fitzgerald”

Helpful Report

Posted 5 years ago

“Disappointed. Package was meant to be collected today but was not. No contact and no reason given.”

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Posted 5 years ago

“Pickup for my order was confirmed for the 24th April. Today is the 28th and despite my daily calls with your agent, package is still not collected. I am in this trade myself but never have seen such poor service. I requested my money back and will never deal with this company ever again”

Helpful Report

Posted 5 years ago

ParcelDirect.ie is rated 4.5 based on 3,563 reviews