ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,571 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I correctly entered dimensions & weight of a recent parcel onto the Parceldirect Website & received a quote which I accepted and paid. Totally horrified a few days later to receive notification that their quote was incorrect & they had taken another €272 from my card. I will never use this service again & will advise all other to avoid also.”

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Posted 3 years ago

“Just received parcel via parcel direct an hour ago, from London to Wexford town. I've no hesitation recommending this service. Michael in support desk are extremely helpful, and absolutely 100% up-front about when we'd receive delivery and so on. We used courier services before for items from London to Ireland, but this was easily the best. That's our experience anyway, for what it's worth. Paul Wright William St., Wexford Town, Ireland (the centre of the universe!!). Have a lovely day "agus go n'éirí an bóthar leat!"”

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Posted 3 years ago

“Hi, I have been in contact with you via email for the past two weeks trying to retrieve my missing x36 fragile tapes from you! . You have said continuously that “you are awaiting a response from the warehouse” . I don’t even know what that means! , where is the missing 36 fragile tapes that I paid for? . You have 24hrs to ship them as stated via email, I am also looking at legal entitlements regarding this. Regards Conor”

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Posted 3 years ago

“So Parcel Direct deleted my wife's review as it was negative - they took money from my wife's account without informing us saying we measured the package incorrectly which we didn't - we actually over measured our package to ensure plenty of room etc so it cost us almost €88.00 to send a small package to the UK then €174.00 customs fees in the UK which on your website when we put in all relevant information you gave no indication of and then refused to take responsibility. Despite the fact you had the correct email on file but you didn't update your records accordingly when you had the wrong email listed originally - their customer service was appalling stating they wouldn't talk to my wife even though the payment came from her account - would never use them again - my daughter had her phone stolen in the UK and we were sending a replacement and we would have been better flying over with it ourselves, it would have cost less - never ever use - they still refuse to return the extra payment they took from our account without our consent, without informing us- they blame us despite the fact they didn't update their records correctly with the right email address at the time of the original order and we have proof of this - Ref PD1040096 - we communicated with them in various ways email and telephone - absolute disgrace”

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Posted 3 years ago

“FedEx Express Dublin to Spain delivery to take 24/48 Hrs. Actual 75 Hrs. Pick up Dublin (15hrs. in Ireland and transit) Arrive in CdG Paris (28hrs. in France and transit) Arrive in Barcelona (17hrs. and transit) Arrive in CdG Paris yes back to Paris (7hrs. in France and transit) Arrive in Barcelona. 8hrs later delivered.”

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Posted 3 years ago

Hi, I am very sorry for this experience. Please contact our support and we will look into this. PD Support

Posted 3 years ago

“A complete joke … sent email with label but it’s actually an instruction sheet not an actual label . I have telephoned and emailed no response . In all other courier services that I use the label is automatically generated !!! What kind of service is this ???”

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Posted 3 years ago

“Total nonsense...there are hidden costs wasn't even mentioned...i sent my parcel 5th of may...its bn 13 days the receiver still didn't receive after paying the hidden costs too....very disappointing...money waste...i wonder how do i claim my money back now...”

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Posted 3 years ago

Hi, I am very sorry for your experience with our service. I do just have to explain that the "hidden" costs you are mentioning are most likely customs fees, these are on all shipments leaving the EU and they are paid to the government of the destination country. However, once these fees were paid, the parcel would usually be delivered shortly after, please can you contact our support team and we will look into this for you. All the best, PD

Posted 3 years ago

“Unreliable. Ordered a parcel delivery through the website, once arrived at the drop off point I've been told that the pick-up code wasn't working. Tech support wasn't available nor over the phone neither via mail (6 pm). Once in contact with customer support the day after, order got cancelled. I'm still waiting for the refund, after 30 days.”

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Posted 3 years ago

Hi, Thank you for the review and I am very sorry for this experience, please can you contact our support and we will get this looked into. All the best, PD Support

Posted 3 years ago

“I am totally dissatisfied with Parcel Direct and FedEx. They deliver my parcel with 5 day delay from Ireland to Spain and handed over for a person how I do not known. They do not help me in this situation and my parcel lefted over to the third person. No refund no proper managed situation and I not get back my parcel. Do not recommended for anybody. Ferenc”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave a review, I am very sorry for the inconvenience caused by this. Please can you contact our support to get this looked into. All the best, PD Support

Posted 3 years ago

“Customer service has been great up to now but my parcel was never collected. No answer to phone or email after 5.30p.m. needed parcel to be delivered by a certain date and that date will now pass, even allowing for weekend”

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Posted 3 years ago

“Paid 88.45 for International Express service to receive my package within 24-48 hours. 48 hours have passed and looking at tracking the package still hasn't left the senders country”

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Posted 3 years ago

Hi, I am very sorry for this experience. Please can you contact our customer support and we will get this looked into. All the best, PD Support

Posted 3 years ago

“parcel was due for collection Monday 4th april, still not even been collected so we have lost the sale and we have to now do a refund”

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Posted 3 years ago

Hi, I am very sorry for this experience, please can you call/email our support team and they will look into this immediately for you. All the best, PD Support

Posted 3 years ago

“Absolutely appalling service. Sent a small return to Amazon 6 weeks ago and it's still in Shannon. Parcels Direct have not answered my numerous phone calls and emails. Would not recommend them. EVER”

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Posted 3 years ago

Hi, I am very sorry for this delay, please can you contact our support team so we can get this looked into for you. All the best, PD Support

Posted 3 years ago

“Sent my expensive racing bike in August 2021 (nsured it of course) and till this day received no compensation for the damage of the carbon frame - which is very expensive to fix. When contacted, told me it is too late to open the claim. Complete lack of communication with the customer. Avoid if you're sending something valuable. What's the point of insurance if I cannot claim it. Also, box had 100s of FRAGILE written on it. If it is fragile, it means it should be handled carefully. It was not.”

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Posted 3 years ago

Hi, I am very sorry for this experience, please can you contact us again on this and we will get this looked into. All the best, PD Support

Posted 3 years ago

“This crowds is thief keep sending the pass customer accused them wrong declare demention when booking the shipment .send ubexrra charge bill afterv2 or three weeks time included me 2time accused me declare wrong demention send the proof to them they never response back they just took out u money from u card without u approval be aware to used parcel direct”

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Posted 4 years ago

“Send me email notify me that i put wrong demension n send me huge bill from 98 euro to 450 euro lucky our house has cctv camera.which will allowvus to have proof to dispute this bill.not recommends it .since this extortion i stop completely used this parcel direct. Paul”

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Posted 4 years ago

Hi, I am very sorry for this, when you get this email, it is the information passed onto us by the carrier which we can dispute. If this is still ongoing, please respond to the email. I can only apologise for this experience and hope that we can convince you to use our services again. All the best, PD Support

Posted 3 years ago

“Paid for express delivery for an urgent package. Collection was supposed to be from Ballyrafter service station, which popped up as my local drop off point when I booked. When I went to drop it off I was told they no longer deal with parcel direct. Cannot get through to anyone on the phone at parcel direct. Appalling.”

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Posted 4 years ago

Hi, I am very sorry for this experience with our service. Please can you email/call us if you still need assistance with this. Our support is in office Monday-Friday All the best, PD Support

Posted 3 years ago

“Can some one please email me back as I used your service a month ago and the parcell is still in the centra store where I left it.”

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Posted 4 years ago

Hi Mandy, I am very sorry for this experience, please can you email/call us if you still need assistance with this parcel. All the best, PD Support

Posted 3 years ago

“My urgent document was supposed to be collected the 24 January. I was assured 2 to 3 days delivery. 6 days later it still wasn't collected for the collection point. I'm still waiting for my refund almost weeks later....I would never recommend anything use thus service...M Murphy”

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Posted 4 years ago

“Parcel direct were supposed to collect my parcel 8th of Feb containing my mobile phone left in a hotel in Dublin 1 and drop it to ups depot for delivery to Galway, the parcel with phone was just picked up this evening, I couldn't phone parcel direct as they do not answer either their 0818# or the 021#, I was informed by the hotel that my phone had been collected. Hopefully will have it by close of business tomorrow 9th, terrible and stressful experience, would NOT recommend”

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Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,571 reviews