ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not recommend this company they could not deliver my parcel and then told me it would cost more to deliver back to me and if I didn't pay they would dispose of my parcel. Would not recommend”

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Posted 2 years ago

“DO NOT USE THIS COMPANY!!!!!!! TERRIBLE CUSTOMER SERVICE 😡😡😡😡 PARCEL ARRIVED COMPLETELY DAMAGED!!!”

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Posted 2 years ago

“Service is absolutely disastrous. Avoid this company. I have lost almost 60kgs of my parcel. I was told I will be given refund as I paid for it. It’s been more than 8 months with no refund and the last update to me was that the refund was finalized. They stopped responding to my emails and calls as I am no longer in Ireland.”

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Posted 2 years ago

“Absolutely do not recommend this company!! AVOID. After numerous emails and promises my packages wasn't even collected never mind delivered. Promises every day that would be sorted. Almost 2 weeks later and my box is still waiting for collection. DO NOT USE!!!”

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Posted 2 years ago

“My parcel was never collected and I still haven’t received my refund. Very poor. I couldn’t recommend this service”

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Posted 2 years ago

“See my emails which you have not responded to. It appears that your company never handed over my package to the courier company concerned. I am now at the loss of my package, too late to get a refund from that company and also the loss of the charge your company made for a parcel which was never delivered.”

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Posted 2 years ago

“Pathetic service. My Parcel is still stuck in customs and I now have to deal with them directly to get my parcel released. Specific customs requirements were never stipulated as part of the booking process. Huge gap in process!!”

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Posted 2 years ago

“One star it's too much, horrible company, I cancelled order because no one collected my parcel and now I'm waiting for refund 14 days, and still nothing, customer service ni answered for email.”

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Posted 2 years ago

“still awaiting delivery”

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Posted 2 years ago

“My small package sent by FedEx Express to Gdansk, Poland through Parceldirect.ie (collected on 12th January 23 at 10 a.m) was not delivered as said (13th Jan). The package is in Paris depot since 14th Jan. 2 am. Today is 15th and it is still in Paris. This is an urgent postage. My Polish flat was flooded and the keys I sent with FedEx are vital. Very disappointing.”

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Posted 2 years ago

“Very Poor Service and Customer Support”

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Posted 2 years ago

“A customer ordered a product which was a Christmas present for his son. I booked it with Parcel Direct and dropped it off at the drop-off location. I logged on a couple of days later to track it and there was a message saying the shipment was cancelled. I contacted Parcel Direct asking why it was cancelled, because I hadn't cancelled it and they came back saying that the driver had forgotten to scan it when he collected it. The box is now missing and so the customer did not get their delivery for Christmas. There has been no proactive communication from Parcel Direct, so I am having to chase for answers. 4 weeks later still no sign of the box so I have asked for details on how to make a claim and now are they ignoring my emails. Really terrible customer service.”

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Posted 2 years ago

“when i sending parcel if they are not able to deliver to destination in 4 to 5 days . they promised me they will deliver . still my parcel not delivered. it is send on 19/12/22.”

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Posted 2 years ago

“AVOID AT ALL COSTS. I have been trying to work with them to get our shipment for 6 personnel effects boxes to us here in the US, having just been informed that FedEx in fact tried to deliver them back to Ireland where we left end of November. I have tried multiple forms of communication with little support, all the documentation we provided for customers didn’t reach them. Now we are being told we need to pay for a new shipment. Totally unacceptable and has made a stressful move to the US all the more stressful. Have been trying to email / call / use the messaging service and no one is helping us, we are competent at our wits end on this and would never ever use this service again.”

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Posted 2 years ago

“People, please don't touch them. I entrusted a package containing the Title Deeds for a property addressed to our solicitor in the UK and chose an expensive 1-2 days service via UPS. The package is now lost and Parcel Direct have absolutely no interest in finding it. They say it could take up to 24 hours to get a response from UPS..??? You can do this yourself. Shambolic. Irreplaceable documents & a serious situation & they couldn't care less.”

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Posted 3 years ago

“Excellent service, parcel picked up on time and delivered in Boston five days later, this is my third year using the service..very happy, no hassle 👏”

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Posted 3 years ago

“I used ParcelDirect.ie to return a large package. The package was never delivered and went missing. I am chasing a year and still no resolution in my claim.”

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Posted 3 years ago

“Dropped parcel to Kilkenny depot 21st nov before 1pm, it is now Friday 25th nov, it still not delivered”

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Posted 3 years ago

“I do not recommended it to anyone,l transferred to them two weeks ago and since then they have not applied”

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Posted 3 years ago

“DO NOT USE PARCEL DIRECT!!!! I am still waiting for my suitcase after paying €100 for delivery in 3 days and it’s been 3 weeks. So unhelpful they don’t care. Thousands of euro worth of stuff because I moved country and they don’t care one bit that I don’t have it”

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Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews