ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,555 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second day im waiting for the courier to collect my parcel. Date of collection was yesterday. No call, no email about any progress. I cant wait to see a courier! If so, i will give more stars.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking time to write your review, we are very sorry for the delay in your order. Please can you contact support so we can look into this for you. All the best, PD Support

Posted 2 years ago

“The payment is taken, the service subsequently cancelled.”

Helpful Report

Posted 2 years ago

“If the service works fine it's just because the couriers are doing their jobs, but if there's an issue with a delivery where Parceldirect support should help, they vanish. Absolutely no support at all, awful experience. Never again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to write a review, we are very sorry for the experience you had with one of the couriers on our service. Please can you contact our support so we can have this resolved for you. Kind regards, PD Support

Posted 2 years ago

“Hi! Sharing my pain. In early February, I sent a parcel from Ireland to Canada with my personal belongings: clothes, a couple of toys, textbooks. The weight of the box was about 30 kg. I ordered a courier Fx economy. The package was supposed to arrive on 13.02 in Alberta. Until 5.02, it was tracked to Memphis. As a result, it was lost. This is despite the fact that information about the recipient was duplicated on the box by Black marker, and the box was patterned and average in gobarites. I'm crying. Considering that this is virtually all I have after the war in Ukraine, and most of these things are memorable for me. From the good I can only note that the support service works smoothly and quickly. But the courier is not trained to transport the box from city A to city B. The time for consideration of the complaint is 3 months. Thanks for the service.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to write a review, firstly we would like to apologise for this experience, we are working on finding a solution for you. Please do not hesitate to get in touch for any assistance. All the best, PD

Posted 2 years ago

“I have left a review already and will keep doing so until someone from this disastrous company has the decency to get back to me about my damaged parcel. No one to answer emails shocking service do not use this company !!!!!! 😡😡😡😡😡😡😡”

Helpful Report

Posted 2 years ago

“Despite paying for express delivery, which cost approximately €100.00 for one document, I am still waiting for my parcel to be collected from the collection location. The parcel was supposed to be collected on the 10th of February and it is now the 14th of February. I have now organised for an alternative company to collect my parcel as I cannot risk it being delivered by this company. Very poor service.”

Helpful Report

Posted 3 years ago

“Would not recommend this company they could not deliver my parcel and then told me it would cost more to deliver back to me and if I didn't pay they would dispose of my parcel. Would not recommend”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY!!!!!!! TERRIBLE CUSTOMER SERVICE 😡😡😡😡 PARCEL ARRIVED COMPLETELY DAMAGED!!!”

Helpful Report

Posted 3 years ago

“Service is absolutely disastrous. Avoid this company. I have lost almost 60kgs of my parcel. I was told I will be given refund as I paid for it. It’s been more than 8 months with no refund and the last update to me was that the refund was finalized. They stopped responding to my emails and calls as I am no longer in Ireland.”

Helpful Report

Posted 3 years ago

“Absolutely do not recommend this company!! AVOID. After numerous emails and promises my packages wasn't even collected never mind delivered. Promises every day that would be sorted. Almost 2 weeks later and my box is still waiting for collection. DO NOT USE!!!”

Helpful Report

Posted 3 years ago

“My parcel was never collected and I still haven’t received my refund. Very poor. I couldn’t recommend this service”

Helpful Report

Posted 3 years ago

“See my emails which you have not responded to. It appears that your company never handed over my package to the courier company concerned. I am now at the loss of my package, too late to get a refund from that company and also the loss of the charge your company made for a parcel which was never delivered.”

Helpful Report

Posted 3 years ago

“Pathetic service. My Parcel is still stuck in customs and I now have to deal with them directly to get my parcel released. Specific customs requirements were never stipulated as part of the booking process. Huge gap in process!!”

Helpful Report

Posted 3 years ago

“One star it's too much, horrible company, I cancelled order because no one collected my parcel and now I'm waiting for refund 14 days, and still nothing, customer service ni answered for email.”

Helpful Report

Posted 3 years ago

“still awaiting delivery”

Helpful Report

Posted 3 years ago

“My small package sent by FedEx Express to Gdansk, Poland through Parceldirect.ie (collected on 12th January 23 at 10 a.m) was not delivered as said (13th Jan). The package is in Paris depot since 14th Jan. 2 am. Today is 15th and it is still in Paris. This is an urgent postage. My Polish flat was flooded and the keys I sent with FedEx are vital. Very disappointing.”

Helpful Report

Posted 3 years ago

“Very Poor Service and Customer Support”

Helpful Report

Posted 3 years ago

“A customer ordered a product which was a Christmas present for his son. I booked it with Parcel Direct and dropped it off at the drop-off location. I logged on a couple of days later to track it and there was a message saying the shipment was cancelled. I contacted Parcel Direct asking why it was cancelled, because I hadn't cancelled it and they came back saying that the driver had forgotten to scan it when he collected it. The box is now missing and so the customer did not get their delivery for Christmas. There has been no proactive communication from Parcel Direct, so I am having to chase for answers. 4 weeks later still no sign of the box so I have asked for details on how to make a claim and now are they ignoring my emails. Really terrible customer service.”

Helpful Report

Posted 3 years ago

“when i sending parcel if they are not able to deliver to destination in 4 to 5 days . they promised me they will deliver . still my parcel not delivered. it is send on 19/12/22.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS. I have been trying to work with them to get our shipment for 6 personnel effects boxes to us here in the US, having just been informed that FedEx in fact tried to deliver them back to Ireland where we left end of November. I have tried multiple forms of communication with little support, all the documentation we provided for customers didn’t reach them. Now we are being told we need to pay for a new shipment. Totally unacceptable and has made a stressful move to the US all the more stressful. Have been trying to email / call / use the messaging service and no one is helping us, we are competent at our wits end on this and would never ever use this service again.”

Helpful Report

Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,555 reviews