ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not picking up the parcel in time”

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Posted 3 years ago

“My order has been cancelled and I am awaiting refund of my payment. I only found out after my payment was taken that I had to print my label out. Being in my late 70's and not very good with computers, and do not own a printer, I had no choice but to cancel.”

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Posted 3 years ago

“I left my drop off with documents in collection point (Dublin 11) 26th of August . FedEx didn't get it. I still don't know where's my envelope with very important documents.”

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Posted 3 years ago

“Don't book a Next Day Delivery with this company if you need a Next Day Delivery! Apparently, it means, "We'll get it there as soon as we can", which isn't much help if you have a deadline to meet. Upon booking no notification was given that it possibly wouldn't meet the Next Day Delivery commitment, otherwise, I could have made alternative arrangements. The company refuses to refund my booking as apparently Next Day delivery is not guaranteed, so I don't understand why they advertise it! To balance this review my parcel was delivered, albeit too late for the deadline I had to meet, however, I would have thought that was the fundamental criterion for a delivery company”

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Posted 3 years ago

“Will not recommend this service to anyone, 15 days for a UK delivery. They fail to provide import documentation in time. Express service requested. They don't understand the meaning of it.”

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Posted 3 years ago

“I waited at home all day 9am to 5.30 was est pick up time. No courier arrived. I paid €130 in advance and am a bid worried I'VE BEEN SCAMMED!”

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Posted 3 years ago

“The box were damaged. frustration procedure. enquiring box content from receiver after labelling gift items.”

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Posted 3 years ago

“Worst courier ever!!! Sent 10 parcels up to 20 kg from Ireland to the Netherlands and all parcels arrived like dropped from a plane. The agent started throwing the parcels even from the collection moment, parcels were thrown in the van not put in the van. Cheap services! Definitely Not recommended!!!”

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Posted 3 years ago

“Did not collect my parcel on the day it was supposed to be collected. I had to call dhl myself and come back to drop off location again to collect my parcel and ensure that it’s given and picked up by dhl courier. The centra staff even said they don’t do collection to dhl. Very bad and confusing service! Bad!!!”

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Posted 3 years ago

“Disgraceful service. No communication, parcel sent back without my knowledge. I needed very specific medicated sunscreen €270 sent to Portugal ahead of our family holiday (child has a skin disease). As no communication in the App, I emailed after 10 days to verify package was delivered. Was informed by email that it had been delivered. Arrived in Portugal today & no package. Now being told it was ‘returned to sender’ 11 days ago. I only left Ireland last night & not only was it not returned to me, there was absolutely zero communication to say it couldn’t be sent 11 days ago. Do not go near this company!”

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Posted 3 years ago

“I correctly entered dimensions & weight of a recent parcel onto the Parceldirect Website & received a quote which I accepted and paid. Totally horrified a few days later to receive notification that their quote was incorrect & they had taken another €272 from my card. I will never use this service again & will advise all other to avoid also.”

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Posted 3 years ago

“Just received parcel via parcel direct an hour ago, from London to Wexford town. I've no hesitation recommending this service. Michael in support desk are extremely helpful, and absolutely 100% up-front about when we'd receive delivery and so on. We used courier services before for items from London to Ireland, but this was easily the best. That's our experience anyway, for what it's worth. Paul Wright William St., Wexford Town, Ireland (the centre of the universe!!). Have a lovely day "agus go n'éirí an bóthar leat!"”

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Posted 3 years ago

“Hi, I have been in contact with you via email for the past two weeks trying to retrieve my missing x36 fragile tapes from you! . You have said continuously that “you are awaiting a response from the warehouse” . I don’t even know what that means! , where is the missing 36 fragile tapes that I paid for? . You have 24hrs to ship them as stated via email, I am also looking at legal entitlements regarding this. Regards Conor”

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Posted 3 years ago

“So Parcel Direct deleted my wife's review as it was negative - they took money from my wife's account without informing us saying we measured the package incorrectly which we didn't - we actually over measured our package to ensure plenty of room etc so it cost us almost €88.00 to send a small package to the UK then €174.00 customs fees in the UK which on your website when we put in all relevant information you gave no indication of and then refused to take responsibility. Despite the fact you had the correct email on file but you didn't update your records accordingly when you had the wrong email listed originally - their customer service was appalling stating they wouldn't talk to my wife even though the payment came from her account - would never use them again - my daughter had her phone stolen in the UK and we were sending a replacement and we would have been better flying over with it ourselves, it would have cost less - never ever use - they still refuse to return the extra payment they took from our account without our consent, without informing us- they blame us despite the fact they didn't update their records correctly with the right email address at the time of the original order and we have proof of this - Ref PD1040096 - we communicated with them in various ways email and telephone - absolute disgrace”

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Posted 3 years ago

“FedEx Express Dublin to Spain delivery to take 24/48 Hrs. Actual 75 Hrs. Pick up Dublin (15hrs. in Ireland and transit) Arrive in CdG Paris (28hrs. in France and transit) Arrive in Barcelona (17hrs. and transit) Arrive in CdG Paris yes back to Paris (7hrs. in France and transit) Arrive in Barcelona. 8hrs later delivered.”

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Posted 3 years ago

Hi, I am very sorry for this experience. Please contact our support and we will look into this. PD Support

Posted 3 years ago

“A complete joke … sent email with label but it’s actually an instruction sheet not an actual label . I have telephoned and emailed no response . In all other courier services that I use the label is automatically generated !!! What kind of service is this ???”

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Posted 3 years ago

“Total nonsense...there are hidden costs wasn't even mentioned...i sent my parcel 5th of may...its bn 13 days the receiver still didn't receive after paying the hidden costs too....very disappointing...money waste...i wonder how do i claim my money back now...”

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Posted 3 years ago

Hi, I am very sorry for your experience with our service. I do just have to explain that the "hidden" costs you are mentioning are most likely customs fees, these are on all shipments leaving the EU and they are paid to the government of the destination country. However, once these fees were paid, the parcel would usually be delivered shortly after, please can you contact our support team and we will look into this for you. All the best, PD

Posted 3 years ago

“Unreliable. Ordered a parcel delivery through the website, once arrived at the drop off point I've been told that the pick-up code wasn't working. Tech support wasn't available nor over the phone neither via mail (6 pm). Once in contact with customer support the day after, order got cancelled. I'm still waiting for the refund, after 30 days.”

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Posted 3 years ago

Hi, Thank you for the review and I am very sorry for this experience, please can you contact our support and we will get this looked into. All the best, PD Support

Posted 3 years ago

“I am totally dissatisfied with Parcel Direct and FedEx. They deliver my parcel with 5 day delay from Ireland to Spain and handed over for a person how I do not known. They do not help me in this situation and my parcel lefted over to the third person. No refund no proper managed situation and I not get back my parcel. Do not recommended for anybody. Ferenc”

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Posted 3 years ago

Hi, Thank you for taking the time to leave a review, I am very sorry for the inconvenience caused by this. Please can you contact our support to get this looked into. All the best, PD Support

Posted 3 years ago

“Customer service has been great up to now but my parcel was never collected. No answer to phone or email after 5.30p.m. needed parcel to be delivered by a certain date and that date will now pass, even allowing for weekend”

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Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews