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ParcelDirect.ie Reviews

4.6 Rating 3,159 Reviews

90 %

of reviewers recommend ParcelDirect.ie

Company Reviews

4.6

Based on 3,159 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read ParcelDirect.ie Reviews

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 4th April 2024

Jonathan Carroll

ParcelDirect.ie 5 star review on 29th March 2024

ParcelDirect.ie 5 star review on 15th March 2024

ParcelDirect.ie 5 star review on 27th April 2023

ParcelDirect.ie 5 star review on 28th December 2022

ParcelDirect.ie 5 star review on 10th November 2022

Anne-Marie McDermott

ParcelDirect.ie 5 star review on 2nd March 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a package to be delivered with UPS through Parcel direct, I received no details to confirm my booking of package and the delivery courier arrived to the door and had to leave without the package being sent. Very frustrating as I needed the package to be sent that day. I also cannot get through to UPS to speak with someone. Very disappointed as I was recommended this service”

Posted 2 years ago

“Shocking company to deal with. Paid for express postage for next day delivery, took a week for them to come and collect it. Rang several times to get the most unhelpful robotic individual on the other end. I literally spent 6 days in the house waiting for a delivery driver to collect the parcel as they kept saying he will be their tomorrow ect. Never again would I use this company, the stress and headache just was not worth it!”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi, Thanks for letting us know about your delivery. I am very sorry for the delay in collection of you parcel. I will get my colleague to investigate why this happened and make sure it never happens again. All the best, PD

Posted 2 years ago

“Awful company to deal with there lost a machine below to way back in Jan I put a claim in more them 12 weeks ago and still no update I'm ringing every day getting no where my emails are going unanswered avoid this company at all cost”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi Geraldine, Thanks for taking the time to let us know about your shipment and I am very sorry about this parcel being lost. We have being working on an investigation to find this. Unfortunately with new customs being introduced in the UK at the same time, there has been some unfortunate losses. I do understand your frustration abut this, but we have to wait for all searches to be complete before we can complete the process. My colleagues are still working on this and will be tin touch asap. All the best, PD

Posted 2 years ago

“Bollax order parcel collect from shop we are need left parcel no collect in shop owners no have interest and no service So”

Posted 2 years ago

Read ParcelDirect.ie Reviews

Hi Vaidas, I am really sorry, but I am not sure what the issue is here. Could you email us at support@parceldirect.ie and we can try to help. All the best, PD

Posted 2 years ago

“Still no tacking number”

Posted 3 years ago

“Took my booking twice and cancelled me twice. Never informed me that collection service was not available for this address”

Posted 3 years ago

“I do NOT recommend to anyone. Poor service, poor customer care. Booked an international fast delivery (1-2 days) on the 12th of March, letter collected on 18th, after many emails and phone calls. Also paid quite some money for delivering a birth certificate. Very disappointed!”

Posted 3 years ago

“Sono 2 giorni che aspetto che venga ritirato un pacco.”

Posted 3 years ago

“3-4 days delivery ONLY ESTIMATED!!? I got the letter after 7 days . Dont pay extra for fast delivery joke ......”

Posted 3 years ago

“Shocking, courier never called in the window, says customer absent on tracking total fabrication, never use ever!”

Posted 3 years ago

“AVOID. Really poor service-over six weeks to get an item to the UK. Won't let me use my insurance to cover the cost of the item. Can give no indication of how they will resolve this. Would give zero stars if possible”

Posted 3 years ago

“Not happy at all with service provided Firstly they did not pick up my package when they were supposed to Now two weeks later my package still has not reached its destination”

Posted 3 years ago

“Parcel was supposed to be collected yesterday I waited all day and no sign of anyone. I am still waiting for my paid parcel to be collected. No phone call or email from them”

Posted 3 years ago

“Collection was not completed for five working days, in spite of daily assurances that it would be done each day. Communication was good, but sadly the service was very poor. I can’t recommend this service.”

Posted 3 years ago

“I made a mistake on the waybill, I wrote 130 KG and I paid €352 for it but it was 130 lbs which is less than 60 KG. So, 130 KG parcel costs €352 and 60 KG parcel should cost less than half of €352. I think UPS did check its weight and refunded it to Parcel Direct but parcel direct didn't refund my money. I mailed their support service many times, in the beginning they answered some of the mails but when they notice they could pocket my money, they stopped answering. Do not use parcel direct ever. I am trying to get a sollicitors help now.”

Posted 3 years ago

“Parcel was not collected. After i cancelled the order, the courier arrived. When i requested refund i was advised it would take up to 15 working days, fair enough. After this time had passed i had to follow up on a number of occasions to get my refund. I am aware that couriers are under a lot of pressure at present but everything about this interaction including the phone conversations were very poor.”

Posted 3 years ago

“I sent parcel with parcel direct to Manchester since 27/01 until today not arrived and parcel direct doesn't care about my delivery”

Posted 3 years ago

“Unprofessional, unreliable. 3 days waiting for parcel to be collected. 7 days later the parcel arrived at its destination (80km away) goods were spoilt and had to be thrown away. When I complained I was told I should ve read the terms and conditions”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi, Thank you for your review. We are sincerely sorry for any hassle caused and the delay on delivery. Please contact us at supprt and we will take a look at this for you. All the best, PD

Posted 3 years ago

“Took my money and then delivered the parcel back to me a month later.”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi, Thank you for your review. We are very sorry your parcel was returned to you. Please can you contact us at support and we will look into this. All the best, PD

Posted 3 years ago

“Collected a parcel on Jan 11th to go to UK. Feb 9th still not delivered. Seem to have no more information than the tracker.”

Posted 3 years ago

Read ParcelDirect.ie Reviews

Hi, Thank you for taking the time to review our service. I am very sorry for the hassle in this order. There is a lot of customs delays out of our control at the moment. Please can you contact us at support and we will try to get an update on this. All the best, PD

Posted 3 years ago

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ParcelDirect.ie is rated 4.6 based on 3,159 reviews