ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,368 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy websites to use. Efficient and friendly collection/delivery driver. Only negative thing to say is it would be good to get a more precise collection time. Two hour window etc not just 9.30-5.30.”

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Posted 6 years ago

Hi Jennie, Many thanks for your kind review of our parcel delivery service. We work hard to ensure an efficient low-cost offering for all our customers. We take onboard your very valid suggestion in relating to collection time. All the best, PD

Posted 6 years ago

“Easy enough to figure it out on the website. I’ve dropped the parcel so hopefully it will arrive at destination in a few days Sinéad”

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Posted 6 years ago

Hi Sinead, Thank you for availing of our parcel delivery service. We look forward to your next order with us. All the best, PD

Posted 6 years ago

“Quick and easy to use”

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Posted 6 years ago

Hi Audrie, Many thanks for your positive review of our parcel delivery service. We strive to ensure that we have a quick and easy to use process for every order. We look forward to your next order. All the best, PD

Posted 6 years ago

“Very good, but I found the website a bit awkward, but apart from that good and I will use again”

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Posted 6 years ago

Hi John, Thank you for your positive review John. We always try to ensure that each and every one of our customers receives a quality service at a great price. We look forward to your next order. All the best, PD

Posted 6 years ago

“The site provides all the information I needed before place my order.”

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Posted 6 years ago

Hi Francisca, Many thanks for your positive review of our service. We work hard to ensure that our website remains as up to date for all customers at all times. Looking forward to your next order with us. All the best, PD

Posted 6 years ago

“Good service, very good price. I recommend it!!!”

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Posted 6 years ago

Hi Pierre, We appreciate your kind review about our parcel delivery service. We are always working to ensure a great service at the very best price for all our customers. We look forward to your next order with us. All the best, PD

Posted 6 years ago

“Very convenient and reasonably priced”

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Posted 6 years ago

Hi Natalie, Thanks for the feedback. We are glad you found our service cheap and convenient. All the best, PD

Posted 6 years ago

“Website quick and easy to use. Very good prices and payment methods. I am only to very happy with a collection delay by GLS courier, but I understand it has nothing to do with ParcelDirect.ie. I will use their service again and would definitely recommend it to a friend! Good job, keep it that way!”

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Posted 6 years ago

Hi Krysztof, Thank you for taking the time to write your review, we appreciate it! We had a slight problem with the company collecting the parcel but that is a very rare occurrence and we have raised the issue with them to avoid a similar incident from happening in future. We are glad you enjoyed the service as a whole. All the best, PD

Posted 6 years ago

“Reasonable price and will see their collection and delivery then can have perfect review”

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Posted 6 years ago

Hi Shahid, Thanks for reviewing us. Our collection and delivery times are some of the best around and our customer service team are happy to help should should you have any questions. All the best, PD

Posted 6 years ago

“Instructions for attaching shipping label as a document pouch was very helpful”

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Posted 6 years ago

Hi Maire, Thank you for your review and we are glad that you found our information useful. All the best, PD

Posted 6 years ago

“Spoke to excellent customer service adviser and explained the online system .have ordered my first parcel for delivery today.”

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Posted 6 years ago

Hi Michelle, Thanks for reviewing us and we are delighted to hear that you found our customer service team to be excellent. We hope to provide you with more quick and cheap deliveries in the future. All the best, PD

Posted 6 years ago

“For the technologically-challenged, like me, this site is quite easy to use. only one complaint- if you make a mistake with the address- ie. I put "apt 4" at the start of the street address- it doesn't prompt you about what the mistake is; otherwise a fab site...let's hope the delivery time is as good 😉”

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Posted 6 years ago

Hi Lea, Thank you for your review. We are glad that you found the site easy to use and we will look into what we can do to help you in future. We take great pride in our delivery times :) All the best, PD

Posted 6 years ago

“The website was easy to use and the prices were very competitive”

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Posted 6 years ago

Hi Ian, Thanks for your reply. We are happy to hear that you found our website easy and we will always endeavor to provide you with the lowest price possible. All the best, PD

Posted 6 years ago

“The service is good, particularly the phone help service. However, I found the online set up quite difficult to follow, I would have given up except for the help on the phone.”

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Posted 6 years ago

Hi Emer, Thank you for your feedback and we are glad that you found our customer service team helpful. Sorry to hear that you had difficulty with using our website and we e are constantly looking at ways to simplify our site. Just recently we updated the website so hopefully you will find this easier to use in future. All the best, PD

Posted 6 years ago

“Prompt activation of order and quick delivery”

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Posted 6 years ago

Hi Philip, Thank you for your review. We work with the some of the fastest couriers around so our customers are not left waiting for their deliveries. All the best, PD

Posted 6 years ago

“Great service - I've used twice and it's been cheap, reliable and fast delivery. I've only given it 4 stars however, because pick up is any time within an 8hr bracket (9am-5pm). So unless you are at home for the day with literally nothing to do, waiting for pick up consumes the entire day. It would be so much better if a shorter window for pickup could be provided on the day - a 2hr time frame perhaps. Then I would consider this a 5 star service :-)”

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Posted 6 years ago

Hi there, Thank you for your feedback and we are glad you like our prices, reliability and delivery times. We do offer a service where you drop your parcel into one of our friendly, local stores during their business hours. This way you are free to go about your business assured that your delivery will be collected from the store. All the best, PD

Posted 6 years ago

“Alot of mix ups when. It came to my delivery, but parcel direct handled it all for me. Great service!”

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Posted 6 years ago

Hi Martin, Thank you for your review. We are happy that you found our customer service team so helpful. Our expert staff are great at fixing mix ups and resolving any issues you might have for them. All the best, PD

Posted 6 years ago

“Delivery times were quick once picked up, I felt that the collection times could be improved as i requested service early in morning and box was not collected until the following afternoon, but as i said it was delivered to customer within 24hrs, Price was also spot on”

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Posted 6 years ago

Hi Dave, Thank you for your feedback and we are happy your delivery went smoothly. Collection and delivery times are difficult to predict because it all depends on the courier's route on the day, how many parcels he has to collect and even traffic has an effect. Alternatively you can drop your parcel into one of our local stores for collection. All the best, PD

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

Hi Richard, Thank you for taking time to leave a review. We are happy to hear you enjoyed using our service, we will continue to offer fast deliveries and great service at the lowest prices. All the best, PD

Posted 6 years ago

“good service at reasonable price!”

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Posted 6 years ago

Hi Islam, Thank you for your feedback and we are delighted you found our service good and our prices low. All the best, PD

Posted 6 years ago

ParcelDirect.ie is rated 4.5 based on 3,368 reviews