ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,519 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will use service again,but,I would prefer to use PayPal instead of inputting my card details.”

Helpful Report

Posted 6 years ago

Hi Elaine, Thank you for writing a review. We are delighted that you will be returning to us again, we will be happy to help! We use a different payment processor called Stripe which is more secure for payments, we don't plan to bring PayPal to our site unfortunately, you can sign up to Stripe with your email address and save your card details with them. If you need any further assistance, please get in touch. All the best, PD

Posted 6 years ago

“Very easy to use and had my delivery organised in minutes.”

Helpful Report

Posted 6 years ago

Hi Brian, Thank you for taking the time to write a review. Our website is designed to make this as easy as possible and we are delighted to see that you were able to get your delivery set up in a matter of minutes. If you require any further assistance, please get in touch. All the best, PD

Posted 6 years ago

“Very competitive price! Easy online instructions and drop off locations. Very easy to follow. Definitely will use this service again!”

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Posted 6 years ago

Hi, Thank you for taking the time to write a review. We are always expanding our drop off service and love when customer get the benefits! If you need any assistance with the rest of your order, please get in touch. All the best, PD

Posted 6 years ago

“Very easy to manage.”

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Posted 6 years ago

Hi Sheila, Thank you for writing a review. We are delighted to see that you find our service to be helpful and most importantly, easy!! If you need help in future, get in touch and we will take care of it for you. All the best, PD

Posted 6 years ago

“Very easy to book online and straightforward steps to follow, clear communication via email!”

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Posted 6 years ago

Hi Lucie, Thank you for taking the time to write a review.we are delighted to see that you had a pleasant experience with our service! Our support team is always on hand if you need any further assistance. All the best, PD

Posted 6 years ago

“Booked a parcel to be delivered to Germany, was cheap enough, website is easy and straightforward to use”

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Posted 6 years ago

Hi Josh, Thank you for writing a review. We are delighted to see your experience with ParcelDirect was as seamless as we aim for it to be. If you need to query anything or want to check on your parcel, please get in touch. All the best, PD

Posted 6 years ago

“Great service, quick to respond to queries and very quick to sort out an issue with the drop off location. Easy to use.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to write a review. We are always here to help, and we are delighted to have been able to fix your issue with the drop-off location. If you need any assistance in future, we are happy to help. All the best, PD

Posted 6 years ago

“service was very simple to use and driver was really pleasant when he called to collect”

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Posted 6 years ago

Hi Ger, Thank you for taking the time to leave a review. We aim to provide our customers with the best service we could possibly provide and it is great when we see it happen! We hope everything goes smoothly and if it doesn't, get in touch with us and we will get it fixed ASAP! All the best, PD

Posted 6 years ago

“Awaiting collection by courier but booking process is very straightforward. Great value!”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave a review. If there is any issue whatsoever with your parcel please get in touch! We will work to make sure we fix it as soon as we know. All the best, PD

Posted 6 years ago

“Great value for money”

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Posted 6 years ago

Hi Tomas, Thank you for taking the time to leave a review. We aim to make delivery services as easy as possible for a competitive price! We are glad you are satisfied and we hope to help in future. All the best, PD

Posted 6 years ago

“Quick assistance.. affordable choices.👍”

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Posted 6 years ago

Hi Eloisa, Thank you for taking the time to leave a review. It's great to see when a customer is left happy with our service and if you ever need any help in future, don't hesitate to get in touch. All the best, PD

Posted 6 years ago

“affordable and reliable service”

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Posted 6 years ago

Hi Jacek, Thank you for writing a review! We are delighted to hear you had a pleasant experience and we hope to provide you with our service again! All the best, PD

Posted 6 years ago

“Online shipments easy to process. Billing method easy to do. Good clarity and simple to use interface. Clear visibility on service providers and cover offered. As long as the shipments get there in time I will be a happy customer.”

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Posted 6 years ago

Dear Rowan, Thank you for your fantastic review! We are happy to see that you had an easy experience with our website and a seamless shipping experience! We look forward to making you a happy customer again in the future! All the best, PD

Posted 6 years ago

“very helpful”

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Posted 6 years ago

Hi Sharon, Thank you for taking the time to post a review. We are happy to have helped you with your parcel shipping! If you ever need assistance again, you are more than welcome to get in touch! All the best, PD

Posted 6 years ago

“..”

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Posted 6 years ago

Hi, Thank you for taking the time to review us, W hope your experience was satisfactory and if you need anything in future, don't hesitate to get in touch! All the best, PD

Posted 6 years ago

“I had to send documents to Canada urgently as there is a postal strike there. Made my booking on Thursday. It was collected by Fedex on Friday and they arrived safely in Canada by the following Tuesday. Labels were easy to use and the price was far more reasonable than what I had been quoted by other well known couriers. The only reason this is not a "very good" rating is that the email asking to post a review was sent before the parcel had been collected. There were also a number of very obvious typos in that email and it did cause me some concern that the lack of attention to detail might be reflected in the service. I can say now that I had no need to worry.”

Helpful Report

Posted 6 years ago

Hi Mark, Thank you for taking the time to write a review. Its fantastic to hear that your parcel shipping experience went smoothly. Apologies about the email coming early, and thank you for pointing out the typos, we have fixed them now as a result of your feedback. If you need further assistance, don't hesitate to get in touch. All the best, PD

Posted 6 years ago

“I have used parcel direct many times and have always found them efficient and good value.”

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Posted 6 years ago

Hi, Thank you for taking the time to review us. Its great when our service makes customers come back and we are delighted when our customer express their feedback to us. If you ever need assistance in future, get in touch and we will be more than happy to help. All the best, PD

Posted 6 years ago

“What can I say -was annoyed with parcel direct at first this morning but all was sorted promptly by the lovely Gentleman called Alex . He had patience and was well manner at all times. I hope my parcel s delivered on time. . 5 ⭐️ for customers service Thanks Alex”

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Posted 6 years ago

Hi, Thank you for taking the time to leave a review. Sometimes things in shipping don't go as planned but it is fantastic to hear our support was able to sort any issues you had. If you ever need us in future, we are always here to help. All the best, PD

Posted 6 years ago

“The parcel arrived within the time specified (3-4 working days). The only issue was that they did not ring in advance to tell you what time are they delivering and they expect you to be home waiting as otherwise they have to arrange it for another day but they do not give even a timeframe (i.e., morning, afternoon, evening...).”

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Posted 6 years ago

Hi Vanessa, We are very happy you found our courier service so useful, and thanks for taking the time to write your review. All the best, PD

Posted 6 years ago

“Very good service however I did find the wen page hard to work,drop off locations would be better listed as opposed to very cramped map”

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Posted 7 years ago

Hi Eileen, Many thanks for your positive review of our parcel delivery service. We have worked hard to design a user friendly and efficient service that serves all our customers. All the best, PD

Posted 6 years ago

ParcelDirect.ie is rated 4.5 based on 3,519 reviews