Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

ParcelDirect.ie Reviews

4.6 Rating 3,156 Reviews
90 %
of reviewers recommend ParcelDirect.ie
Company Reviews Metrics Info
4.6
Based on 3,156 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read ParcelDirect.ie Reviews

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ParcelDirect.ie 5 star review on 4th April 2024
Jonathan Carroll
ParcelDirect.ie 5 star review on 29th March 2024
Anonymous
ParcelDirect.ie 5 star review on 15th March 2024
Andrii Morozov
ParcelDirect.ie 5 star review on 27th April 2023
Gianluca Soave
ParcelDirect.ie 5 star review on 28th December 2022
Nick O Carroll
ParcelDirect.ie 5 star review on 10th November 2022
Anne-Marie McDermott
ParcelDirect.ie 5 star review on 2nd March 2022
Faye Hayden
9
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Paid 88.45 for International Express service to receive my package within 24-48 hours. 48 hours have passed and looking at tracking the package still hasn't left the senders country”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this experience. Please can you contact our customer support and we will get this looked into. All the best, PD Support
Posted 2 years ago
Jimmy Murray
Verified Buyer
“parcel was due for collection Monday 4th april, still not even been collected so we have lost the sale and we have to now do a refund”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this experience, please can you call/email our support team and they will look into this immediately for you. All the best, PD Support
Posted 2 years ago
JohnPaul Smyth
Verified Buyer
“Absolutely appalling service. Sent a small return to Amazon 6 weeks ago and it's still in Shannon. Parcels Direct have not answered my numerous phone calls and emails. Would not recommend them. EVER”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this delay, please can you contact our support team so we can get this looked into for you. All the best, PD Support
Posted 2 years ago
K Gniado
Unverified Reviewer
“Sent my expensive racing bike in August 2021 (nsured it of course) and till this day received no compensation for the damage of the carbon frame - which is very expensive to fix. When contacted, told me it is too late to open the claim. Complete lack of communication with the customer. Avoid if you're sending something valuable. What's the point of insurance if I cannot claim it. Also, box had 100s of FRAGILE written on it. If it is fragile, it means it should be handled carefully. It was not.”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this experience, please can you contact us again on this and we will get this looked into. All the best, PD Support
Posted 2 years ago
Lie Siang Reilly
Unverified Reviewer
“This crowds is thief keep sending the pass customer accused them wrong declare demention when booking the shipment .send ubexrra charge bill afterv2 or three weeks time included me 2time accused me declare wrong demention send the proof to them they never response back they just took out u money from u card without u approval be aware to used parcel direct”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Send me email notify me that i put wrong demension n send me huge bill from 98 euro to 450 euro lucky our house has cctv camera.which will allowvus to have proof to dispute this bill.not recommends it .since this extortion i stop completely used this parcel direct. Paul”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this, when you get this email, it is the information passed onto us by the carrier which we can dispute. If this is still ongoing, please respond to the email. I can only apologise for this experience and hope that we can convince you to use our services again. All the best, PD Support
Posted 2 years ago
Marie Reilly
Verified Buyer
“Paid for express delivery for an urgent package. Collection was supposed to be from Ballyrafter service station, which popped up as my local drop off point when I booked. When I went to drop it off I was told they no longer deal with parcel direct. Cannot get through to anyone on the phone at parcel direct. Appalling.”
Helpful Report
Posted 2 years ago
Hi, I am very sorry for this experience with our service. Please can you email/call us if you still need assistance with this. Our support is in office Monday-Friday All the best, PD Support
Posted 2 years ago
Mandy Bryne
Verified Buyer
“Can some one please email me back as I used your service a month ago and the parcell is still in the centra store where I left it.”
Helpful Report
Posted 2 years ago
Hi Mandy, I am very sorry for this experience, please can you email/call us if you still need assistance with this parcel. All the best, PD Support
Posted 2 years ago
Fernando Ames
Verified Buyer
“My urgent document was supposed to be collected the 24 January. I was assured 2 to 3 days delivery. 6 days later it still wasn't collected for the collection point. I'm still waiting for my refund almost weeks later....I would never recommend anything use thus service...M Murphy”
Helpful Report
Posted 2 years ago
Una
Unverified Reviewer
“Parcel direct were supposed to collect my parcel 8th of Feb containing my mobile phone left in a hotel in Dublin 1 and drop it to ups depot for delivery to Galway, the parcel with phone was just picked up this evening, I couldn't phone parcel direct as they do not answer either their 0818# or the 021#, I was informed by the hotel that my phone had been collected. Hopefully will have it by close of business tomorrow 9th, terrible and stressful experience, would NOT recommend”
Helpful Report
Posted 2 years ago
Catherine Mcilwaine
Verified Buyer
“I paid parcel direct €56 order pd6901057 and now FedEx have sent me a bill for €156.00. Unable to contact parcel direct. Please clarify.”
Helpful Report
Posted 2 years ago
Hi Catherine, Thanks for taking the time to let us know about your shipment. Your shipment contained a very high-value item going to the UK. Since the UK have left the EU, all shipments from the EU are subject to import duties and VAT. This was an Import Duty and VAT bill from the UK Government HMRC and not from us. It is just an unfortunate aspect of Brexit. All the best, PD
Posted 2 years ago
Fergal Coghlan
Unverified Reviewer
“Terrible experience dealing with parcel direct I paid for them to collect and drop off a parcel for me on the 7th and its now the 18th I have contacted them a number of times with reply's of sending a driver asap to collect then they wouldn't show up.This has happened more then 3 occasions last week I have since asked for a refund and I will go else where for a courier, extremely disappointed with them.I hope they can sort out whatever issue it is there having to be letting down there customers so badly.”
Helpful Report
Posted 2 years ago
Hi Fergal, Thanks for taking the time to let us know about your shipment and sorry for the mix-up and delay with this collection from our local drop off point. we have worked hard now to resolve this and the parcel has been delivered safely. Again thanks for the feedback which allows us to fix these issues going forward. All the best, PD
Posted 2 years ago
Barbara Sherry
Verified Buyer
“It took a long time to have the shop accept my package as the contact was not familiar with the scanning process. I dropped off on the 6th and my package has still not been delivered on the 10th to a point 13KM - I will not be using this expensive unreliable service again.”
Helpful Report
Posted 2 years ago
Hi Barbara, Thanks for taking the time to let us know about your shipment, and sorry for the mix up at the local drop off point and the delay with the delivery. I see my colleague is working on this now and the parcel has been delivered safely to the delivery address. All the best, PD
Posted 2 years ago
Anonymous
Verified Buyer
“Very poor service. No communication with customer or courier as it seems. My parcel was not collected for days and when speaking to the courier directly they had never received the ticket from Parcel Direct instructing them to collect my parcel. Shocking customer service when they do eventually answer the phone. AVOID”
Helpful Report
Posted 2 years ago
Hi, Thanks for your review and for letting us know about your shipment. We are sorry for any delay in the collection of your parcel. If you can email my colleagues with your order number, they will look into this straight away for you. All the best, PD
Posted 2 years ago
Aoife Foley
Unverified Reviewer
“Parcel Direct have a shocking service, they have billed me 88 euro for a parcel they did not deliver,fed ex customer service is even worse.I was also billed 30 euro for original deliver..so I have now paid 118 euro for a parcel I delivered myself..I paid for a parcel to go to Germany in 2 days it was returned to me 5 weeks later ..shocking.”
Helpful Report
Posted 2 years ago
Hi Aidan, Thanks for taking the time to let us know about your shipment and sorry for any trouble you had with the shipment. I am a bit confused about the issue with this shipment. If you email my colleague at support@parceldirect.ie with the order number, we will look into this straight away. All the best, PD
Posted 2 years ago
TRNC LONDON OFFICE TRNC LONDON OFFICE/ CIMEN KESKIN
Verified Buyer
“Nobody informed us that we need to print out email so that Fed Ex can collect the parcel/document. Now they want a second collection arrangement.”
Helpful Report
Posted 2 years ago
Hi Trnc, Thanks for taking the time to let us know about your shipment. With this service, you are informed that a 'Printer Required' at the beginning of the booking process. This is required for the barcoded shipping label so the parcel can be tracked from door to door. I am sorry if you did not see that. My colleague has rebooked the collection now. All the best, PD
Posted 2 years ago
Stephen Chambers
Unverified Reviewer
“What a useless courier firm! I left my package at the nominated drop-off point on 20th December, since which time the Tracking has read only "Shipment information sent to FedEx 20-12-2021 10:06" and the parcel has not moved anywhere. So this afternoon, 31st December, I went back there (in despair and disgust) and retrieved it. Now I'll have to go through the whole performance all over again, with a firm that can be relied on!”
Helpful Report
Posted 2 years ago
Catherine Healy
Verified Buyer
“Not impressed. It’s taken far too long. Parcel picked up promptly yesterday morning and won’t be delivered to Celbridge until sometime tomorrow. That’s at least 48 hours and it cost”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“The order was placed on 15Dec with the collection next day. It was picked up on time on 16Dec, however, it was never delivered. It was containing a Christmas gift order and it was due to be delivered in 4-6 days by GLS. As of now - (28Dec), order tracking shows the parcel is on the way to its final parcel center (for last 7 days). I am very disappointed! Email was sent and I am looking for a refund now.”
Helpful Report
Posted 2 years ago
Lavinia Untea
Unverified Reviewer
“The packet was collected in time, however, it was never delivered. Packet collected on the 15th of December, containing a Christmas gift order, due to be delivered in 4-6 days to the US by FedEx. On the 28 of December, order tracking shows the package is still in Dublin. Nobody answers the phone or emails. I am very disappointed.”
Helpful Report
Posted 2 years ago
Hi Lavina, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were huge delays, and the US Customs could not clear all the parcels before they were allowed entry to the USA. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD
Posted 2 years ago
ParcelDirect.ie is rated 4.6 based on 3,156 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request