ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,662 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 20th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm calling parcel direct in a daily basis for updates. First the package wasn't collected and not it's collected but the tracker is saying that it's cancelled. The person I'm sending it to, is now asking for a refund. Never using this service again”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for taking the time to write a review, we are very sorry for this experience, I can see that our carrier really let you down on this one. I can see now that the parcel has been returned to you and your refund was processed yesterday. I am very sorry for this, it is not how we expect our service to be carried out All the best, PD Support

Posted 1 year ago

“Very bad. Still waiting for refund for canceled order. Don’t answer to emails.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to write a review and I am very sorry to see you are still awaiting a refund. If this is still not resolved, can you please send another email to support@parceldirect.ie with the order number and we will have this actioned immediately. All the best, PD Support

Posted 1 year ago

“YOU WILL NEVER GET YOUR REFUND SO AVOID PARCEL DIRECT. USE PARCEL COMPARE INSTEAD. Customer support awful. Parcel consistently not arriving at destination. They will reply until refund is approved then they stop replying when you ask where the refund is.”

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Posted 1 year ago

“Hi booked a box to be collected on the 5th of August and it's still here never collected, when my husband got in touch with parcel direct they said it would be collected next day , we have stayed in waiting for it to be collected every day from the 6th of Aug till the 14th August, rebooted it again with parcel direct on the 21st again said it would be the next day , thus morning my husband asked for a refund and got an email stating we would get a refund and it would take 5 to 10 days ,not happy with that ,and not even an apology, we have used this company lots of times and never a problem, A lack of communication and not answering our calls ,very disappointed”

Helpful Report

Posted 1 year ago

“Appalled by the awful services. I was charged twice by parcel direct for goods transfer from Ireland to UK. In their email for clarification they wrote that the onus is on the person sending goods to check for custom charges. I would advise not to use the services as you would be charged twice. If there was a zero star review option, I would have chosen it.”

Helpful Report

Posted 1 year ago

“My parcel was kept for 4 working days iat the drop of point 😡. I had to pick it up back and use another courier . Unprofessional”

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Posted 1 year ago

“At first it seems like a great system. However the confirmation email we’re not send to sender or recipient. No ability to track. Two emails sent and not replied to. Phone number on system was not answered and no voicemail. 3 different attempts. Would not use again”

Helpful Report

Posted 1 year ago

“Booked a collection to Germany. Got no confirmation email but payment deducted. Emailed no reply. Rang no answer!”

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Posted 2 years ago

“Courier comes much late than was mentioned in text massage. ALSO PARCEL ARRIVED DAMAGED!!! I was note in order fragile and extra printed at parcel HANDLE WITH CARE and THIS SIDE UP. NOT RECOMMENING ORDER BY GLS!!!”

Helpful Report

Posted 2 years ago

“Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip. I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.”

Helpful Report

Posted 2 years ago

“Failed to deliver our product to clients in Australia Decided the package pick up point was the Consignee so wasted days sending them queries instead of us. Then took more money from our account without permission or an invoice to ship the package all the way back to Ireland. Strange how ParcelDirect don't show the 2.5 stars (poor) review average from TrustPilot on their website”

Helpful Report

Posted 2 years ago

“I wish I read the reviews of Parcel Direct before using their service. Booked a pick-up in Ireland on July 1st, for July 2nd. Paid and confirmed. We are today on July 8th and the sender never received a call or visit for pick-up. Tried to contact Parceldirect online as they don't provide a phone number, no reply either. Don't loose your time and money with this not ghost operated company.”

Helpful Report

Posted 2 years ago

“Hi there I ordered yesterday to come to collect my package and is still waiting for the delivery man I don’t know what happened nobody told me when is coming?”

Helpful Report

Posted 2 years ago

“Booked my collection for 9th May but it was not picked up. I rang parcel direct on 10th May and spoke to an agent who said he would get in contact with the courier and have it collected that day. He asked opening hours of business etc. I arrive at work Monday 13th May to see parcel still here. I phone PD at 10am to be told they will check with courier and call me straight back. 4 hours later and no call back. I ri g again to be told these things are out of our hands and 'how are we supposed to know when your courier will collect it if they haven't come back to us' !! He offered me a refund and book withnsomwone else ! I asked to speak with a supervisor to which he told me firstly there is none and then thst he was the supervisor. I asked for the manager and he said the boss is never there! Absolutely shocking attitude and zero customer service. Won't be using again. (Office I rang was cork, Micheal and Zane).”

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Posted 2 years ago

“Absolute sham of a company. Sent a package from Ireland to one of the biggest industrial sites in Australia. Courier claims to have been unable to find it - totally unbelievable. They claim to have tried to contact us - not true Now saying they are returning the package all the way to Ireland - no refund and are claiming they can charge us for it! Read TrustPilot reviews - more than 50% are 1 star horror stories”

Helpful Report

Posted 2 years ago

“Suitcase took 22 days to arrive rather than the advertised 4-6 service. Was not advised or assisted with declaring the good (my own clothes) for Australian customs and ended up having to pay for an Australia customs broker and international customs charges $700. Advised by Australian customs services and Fedex that this should have been outlined to me the customer by Parcel Direct prior to shipping as this was always going to be an issue. Very poor customer servie since then and advised by customer care that they dont have a policy for applying directly for a refund alongside rude staff on the phone Would absolutly not recommend using Parcel Direct”

Helpful Report

Posted 2 years ago

“Warning: Do not use this company. My parcel worth the best part of 2k and so I took out extra insurance with Parcel Direct.ie just in case. The parcel was got lost and once officially deemed lost Parcel Direct.ie did nothing to process the insurance claim or get me the compensation I paid for. Customer services (which means whoever picks up the phone) did not have the ability to do anything about this and had no power to do anything about it. When escalating the problem, the only person higher up was the owner - this is a very small company. The staff left countless messages for him to get back to me but he never did. I phoned practically twice a week for the best part of a year to no avail. I eventually gave up - which was likely the owner's strategy - he certainly has no care or concern for his customers. Do not trust this company. Go directly to the company they supposedly liaise with because if something goes wrong parcel direct won't help and the courier company they use on your behalf can't help because you went through a third party. Also, taking out their insurance amounts to nothing. I hereby challenge Parcel Direct to come back to me and make things right. If they do - I'll certainly post again to let you know.”

Helpful Report

Posted 2 years ago

“Parceldirect were due to collect my parcel today. My husband stayed home all day. No one came to collect the parcel. I rang the number after 5pm and no answer. My husband rang earlier in the day and they could not give a time indication for collection. We couldnt leave it out as it was snowing!!”

Helpful Report

Posted 2 years ago

“I paid for my parcel to be picked up. It never was I emailed and got told they would try again I have emailed since and no reply no refund notting just ignored this is going on since December stay away would not recommend”

Helpful Report

Posted 2 years ago

“My parcel was supposed to be collected on the 19/1/2024 between 9am and 5.30pm they did not turn up for it I received no email or phone call to explain as to why it was not collected I've sent two email and rang their number at least 20 times and nobody's answerd the phone or emailed me back to let me know why this has happened they were good enough to take my order and payment but not good enough to get back to me customer service is appalling”

Helpful Report

Posted 2 years ago

ParcelDirect.ie is rated 4.5 based on 3,662 reviews