ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,521 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Parcel Direct, it's been 4 Days I ordered and you are yet to pick the parcel up, please when will you deliver”

Helpful Report

Posted 1 year ago

“Driver didn’t show up on collection day(Friday). After email to support (Monday morning) I received answer that driver will collect my parcel ASAP…. Monday evening I send one more email, I ask for order cancellation because driver again didn’t show up… and refund. They answered straight away that they sorry and refund should be with me in 5-10 days. After 20 days I’m still waiting and they stopped answering emails….”

Helpful Report

Posted 1 year ago

“Booked on tue for next day delivery. Sat in from 9 til 5.30 and was here all evening after that lost a day's pay. Driver never arrived so I emailed. Told they be with me first thing Thursday morning 31st of October it's now 16:45 and still no sign. Highly disappointed”

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Posted 1 year ago

“it would be difficult to give you a review, seeing as you have not picked up the parcel”

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Posted 1 year ago

“Never showed up for collection , no communication”

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Posted 1 year ago

“A partially opened parcel thrown outside in the mud by one of your drivers having rang the bell but I had no time to open the door.”

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Posted 1 year ago

“I'm calling parcel direct in a daily basis for updates. First the package wasn't collected and not it's collected but the tracker is saying that it's cancelled. The person I'm sending it to, is now asking for a refund. Never using this service again”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for taking the time to write a review, we are very sorry for this experience, I can see that our carrier really let you down on this one. I can see now that the parcel has been returned to you and your refund was processed yesterday. I am very sorry for this, it is not how we expect our service to be carried out All the best, PD Support

Posted 1 year ago

“Very bad. Still waiting for refund for canceled order. Don’t answer to emails.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to write a review and I am very sorry to see you are still awaiting a refund. If this is still not resolved, can you please send another email to support@parceldirect.ie with the order number and we will have this actioned immediately. All the best, PD Support

Posted 1 year ago

“YOU WILL NEVER GET YOUR REFUND SO AVOID PARCEL DIRECT. USE PARCEL COMPARE INSTEAD. Customer support awful. Parcel consistently not arriving at destination. They will reply until refund is approved then they stop replying when you ask where the refund is.”

Helpful Report

Posted 1 year ago

“Hi booked a box to be collected on the 5th of August and it's still here never collected, when my husband got in touch with parcel direct they said it would be collected next day , we have stayed in waiting for it to be collected every day from the 6th of Aug till the 14th August, rebooted it again with parcel direct on the 21st again said it would be the next day , thus morning my husband asked for a refund and got an email stating we would get a refund and it would take 5 to 10 days ,not happy with that ,and not even an apology, we have used this company lots of times and never a problem, A lack of communication and not answering our calls ,very disappointed”

Helpful Report

Posted 1 year ago

“Appalled by the awful services. I was charged twice by parcel direct for goods transfer from Ireland to UK. In their email for clarification they wrote that the onus is on the person sending goods to check for custom charges. I would advise not to use the services as you would be charged twice. If there was a zero star review option, I would have chosen it.”

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Posted 1 year ago

“My parcel was kept for 4 working days iat the drop of point 😡. I had to pick it up back and use another courier . Unprofessional”

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Posted 1 year ago

“At first it seems like a great system. However the confirmation email we’re not send to sender or recipient. No ability to track. Two emails sent and not replied to. Phone number on system was not answered and no voicemail. 3 different attempts. Would not use again”

Helpful Report

Posted 1 year ago

“Booked a collection to Germany. Got no confirmation email but payment deducted. Emailed no reply. Rang no answer!”

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Posted 1 year ago

“Courier comes much late than was mentioned in text massage. ALSO PARCEL ARRIVED DAMAGED!!! I was note in order fragile and extra printed at parcel HANDLE WITH CARE and THIS SIDE UP. NOT RECOMMENING ORDER BY GLS!!!”

Helpful Report

Posted 1 year ago

“Online booking system allowed me to arrange, book & pay for, a drop off to a local store who unhelpfully told me that ‘we don’t do that anymore’ and by all means leave my parcel with a bunch of other uncollected parcels - pity those unsuspecting customers! Store assistant said they haven’t offered that service for over a month which begs the question why is it still noted online as a store that does! The store assistant advised I go to another store in a town some 20 miles away. I tried to call that second store several times to be sure they could accept my parcel to send to no answer. Tried multiple times to contact Parcel Direct to no avail. I can only rate them for an excellent looking website with non existent customer care. Went to try that 2nd store & if that didn’nt work either. Ended up delivering my parcel to Dublin myself - two hour round trip. I’ll try but think a refund will be as impossible to get as a reply from this company. Much time & frustration spent! Won’t try to use again & certainly will not recommend.”

Helpful Report

Posted 1 year ago

“Failed to deliver our product to clients in Australia Decided the package pick up point was the Consignee so wasted days sending them queries instead of us. Then took more money from our account without permission or an invoice to ship the package all the way back to Ireland. Strange how ParcelDirect don't show the 2.5 stars (poor) review average from TrustPilot on their website”

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Posted 1 year ago

“I wish I read the reviews of Parcel Direct before using their service. Booked a pick-up in Ireland on July 1st, for July 2nd. Paid and confirmed. We are today on July 8th and the sender never received a call or visit for pick-up. Tried to contact Parceldirect online as they don't provide a phone number, no reply either. Don't loose your time and money with this not ghost operated company.”

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Posted 1 year ago

“Hi there I ordered yesterday to come to collect my package and is still waiting for the delivery man I don’t know what happened nobody told me when is coming?”

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Posted 1 year ago

“Booked my collection for 9th May but it was not picked up. I rang parcel direct on 10th May and spoke to an agent who said he would get in contact with the courier and have it collected that day. He asked opening hours of business etc. I arrive at work Monday 13th May to see parcel still here. I phone PD at 10am to be told they will check with courier and call me straight back. 4 hours later and no call back. I ri g again to be told these things are out of our hands and 'how are we supposed to know when your courier will collect it if they haven't come back to us' !! He offered me a refund and book withnsomwone else ! I asked to speak with a supervisor to which he told me firstly there is none and then thst he was the supervisor. I asked for the manager and he said the boss is never there! Absolutely shocking attitude and zero customer service. Won't be using again. (Office I rang was cork, Micheal and Zane).”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,521 reviews