ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,663 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 20th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is great until a parcel goes missing, then no one replies to your emails...”

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Posted 1 year ago

“Don’t use this site- cancelled an order and a month later they still haven’t refunded it. Use postal pick up instead as they are a ligit company.”

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Posted 1 year ago

“No service at all! Booked a parcel collection from Ireland to UK. Parcel never collected. Customer services said it would issue a refund within 5-10 days. One month later despite repeated emails (never replied to) nothing has been received. Please don’t waste your money.”

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Posted 1 year ago

“Complete waste of time with this crowd ,Booked a parcel , wasn’t collected , promised a refund that never arrived . Had to open credit card charge back. More clowns that Tom Duffys circus”

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Posted 1 year ago

“Worst so called courier I have ever come across!”

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Posted 1 year ago

“6 weeks later my overnight parcel still hasnt arrived...and I was hung up on when I called to query where it was”

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Posted 1 year ago

“Have booked next day pick up and onto 3rd day and no one has came to collect.”

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Posted 1 year ago

“My parcel got lost on summertime, had to buy again all my clothes, spent a fortune in phone call from abroad to spoke with the company. Costumer service very nice but little helpful. Slow or no reply to emails. Still waiting for a refund.”

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Posted 1 year ago

“The worst courier I ever come across. Worst customer service, where my package? Its been 4 weeks, its supposed to be an overnight service. Lied to me multiple times... You'd be better off throwing your package in the river than giving it to these guys to deliver.”

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Posted 1 year ago

“Booked a courier collection through parcel direct for last Thursday. Paid 55 euro. Parcel still hasn't been collected and it's Monday. Called parcel direct on Thursday as the parcel still had not been collected at 4.30 and was told it would be collected that evening even though when confirming the booking it said between 9 and 5.30. It wasn't collected. I phoned again on Friday and was told it was rebooked for that day and that they would chase it up and email me an update. It wasn't collected and I've still not received an email from them. I emailed on Saturday and still haven't received a response at 4pm on Monday and the parcel still hasn't been collected. No information has been provided on the reason for the delay and why it hasn't been collected. No information has been provided since on a new date. Would never use this company again.”

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Posted 1 year ago

“Dont use these guys. They are not a couriers They take your money but dont take any responsibility for your parcel. I paid them to deliver a medical device 2 weeks ago. It still hasnt been delivered. They have it...but refuse to deliever it, and get bolchie when you try press them to actually do what they were paid to do. They are hanging up on me when i call to try get it returned. Worst customer service... Terrible company Scam outfit in my opinion.”

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Posted 1 year ago

“It was established the parcel to be collected in 19th Dec and the parcel is not yet picked up. I want the payment to be returned. Not confident. Don't recomend.”

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Posted 1 year ago

“Awful service....7 days later and my parcel still hasnt been delivered. Customers service refused to call me back...even after promising 5 times. No one seemed bothered to go to any length to help me. Terrible service, us AN POST express delivery...they are cheaper and when they lose your package they will at least pretend to give a damn, unlike this crowd.”

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Posted 1 year ago

“Awful.... paid for urgent over night parcel to Cork.....6 days later its somewhere in Dublin....I may get it back before Christmas...or Not.... Terrible Service, Terrible Customer service...They couldnt have given less of a F... over the phone. No tangible effort was made to resolve my issue quickly, that I could see... Use An Post Express delivery, they guarantee delivery, and will help you if they mess up, Not like this crowd. and An Post are cheaper...”

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Posted 1 year ago

“far from impressed. Booked ups collection. When I called UPS to see where the driver was, I was told there was no collection booked via Parcel Direct. There was no no booking number on anything provided by Parcel Direct.”

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Posted 1 year ago

“Hello Parcel Direct, it's been 4 Days I ordered and you are yet to pick the parcel up, please when will you deliver”

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Posted 1 year ago

“Driver didn’t show up on collection day(Friday). After email to support (Monday morning) I received answer that driver will collect my parcel ASAP…. Monday evening I send one more email, I ask for order cancellation because driver again didn’t show up… and refund. They answered straight away that they sorry and refund should be with me in 5-10 days. After 20 days I’m still waiting and they stopped answering emails….”

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Posted 1 year ago

“Booked on tue for next day delivery. Sat in from 9 til 5.30 and was here all evening after that lost a day's pay. Driver never arrived so I emailed. Told they be with me first thing Thursday morning 31st of October it's now 16:45 and still no sign. Highly disappointed”

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Posted 1 year ago

“it would be difficult to give you a review, seeing as you have not picked up the parcel”

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Posted 1 year ago

“Never showed up for collection , no communication”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,663 reviews