ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,687 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 10th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff over the phone, they did everything they could to help & were very professional. The website however was misleading as one of the drop off points I went to was no longer accepting packages from parceldirect. This was an inconvenience as I was carrying a parcel with a considerable amount of weight. When going to an alternate drop off location, the shop owner/manager was not very helpful at all. They refused to take the package without a print out of the confirmation number which I had a picture of & refused to hold the heavy package while I went to print out the requested confirmation page. Thankfully a printing service was close by. When I returned with the confirmation page he tried to make another fuss about not printing off the right page without a bar code but accepted the package with a less than satisfied look & took contact details as he said he doubted the courier would take the package with the confirmation page I provided from the website. I then contacted parceldirect by phone and again they were very helpful stating that the confirmation page had been updated and didn't include a barcode. They updated the dropoff location for the courier and provided us with a tracking number for the package. In summary, your customer service reps 5 stars, website 3 stars, drop off location reps 0.5 star.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to write a review. We are very sorry about that confusion with our website, the original store you chose had only just withdrawn from our services when you placed your order so they had not been removed from our site yet, they have now been removed. Unfortunately, some stores are still getting a bit confused about our labels as they used to be barcodes and then we changed them in the past few weeks. We have loads of stores around Ireland and we are currently working on calling each one to update them with the new process. They cannot accept parcels without this label even though you had a picture of the code, but the label means that any of the store workers are able to see this parcel and immediately see how long it has been in the store when they look at their device. This is why the store rep was weary of taking this parcel but we are happy he did take it in the end. We do apologise sincerely about the hassle with this, we are working very hard to ensure our stores are up to date. If you need any further assistance, our customer service team will be happy to help. All the best, PD

Posted 7 years ago

“Efficient service.”

Helpful Report

Posted 7 years ago

Hi Pat, Thank you for writing a review. We aim to provide a cheap and efficient service that anyone in Ireland can access. If you need any further assistance please get in touch and we will be happy to help. All the best, PD

Posted 7 years ago

“I was absolutely delighted with the sevice,I sent a parcel to USA and it took 48 hours to be delivered. It was a very easy process. The staff were very helpful when I phoned initially.”

Helpful Report

Posted 7 years ago

Hi Mary, Thank you for taking the time to write a review. We are delighted to have been able to help you ship your parcel to USA and we could also provide you with our support over the phone. If you need any further assistance, get in touch and we will be happy to help. All the best, PD

Posted 7 years ago

“Great little company, saved me hours of trying to establish which couriers would ship a mobile phone as most of them had mobiles listed as prohibited items. Will use again.”

Helpful Report

Posted 7 years ago

Hi Adele, Thank you for leaving a review. Mobile Phones can be a tricky item to send via courier but we are happy to be of assistance. If you need any help in future, please get in touch. All the best, PD

Posted 7 years ago

“Very simple, efficient and easy to use service”

Helpful Report

Posted 7 years ago

Hi Ronan, Thank you for writing a review. We aim to make delivery services as easy as possible and we are delighted to see that you experienced that. If you need any help with anything in the rest of the order, please get in touch. All the best, PD

Posted 7 years ago

“Very easy to use and had my delivery organised in minutes.”

Helpful Report

Posted 7 years ago

Hi Brian, Thank you for taking the time to write a review. Our website is designed to make this as easy as possible and we are delighted to see that you were able to get your delivery set up in a matter of minutes. If you require any further assistance, please get in touch. All the best, PD

Posted 7 years ago

“Contacted Parcel Direct at 10pm last night with parcel for U.K. and it was collected before 10am this morning...Excellent service thank you..”

Helpful Report

Posted 7 years ago

Hi Dominic, Thank you for leaving a review. That is what we like to hear, we try our best to provide a service that you can book at any time and get your parcel collected ASAP. If you need any assistance with the rest of the order please get in touch. All the best, PD

Posted 7 years ago

“Worse service ever,took 4 days to collect my parcel. Never again”

Helpful Report

Posted 7 years ago

Hi Ger, Thank you for taking the time to leave a review. I am very sorry for the delay in collecting your parcel, that is not how we expect our service to operate. Sometimes there is issues with collections but we work with our couriers to highlight the issues and improve them for future collections. I am sorry that you will not be using our service again as I can assure you this was not ordinary for us. If you do ever need assistance, we would be happy to help. All the best, PD

Posted 7 years ago

“Very competitive price! Easy online instructions and drop off locations. Very easy to follow. Definitely will use this service again!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to write a review. We are always expanding our drop off service and love when customer get the benefits! If you need any assistance with the rest of your order, please get in touch. All the best, PD

Posted 7 years ago

“Fantastic service! Priced super competitively with various options all laid out clearly on their website, with a easy to use booking system. My account was handled by Michael, who was always on hand to take my calls (after another co failed me with a collection I was nervous throughout the entire process from collection to delivery) he personally monitored & ensured that my parcel was tracked and delivered ahead of time! 10/10 would recommend and given how even the top 5 courier companies in the world would fail on deliveries at the previous place I worked, ParcelDirect seem to have the most reliable of companies to fulfil their deliveries. Definitely will use again! Thanks ParcelDirect (and Michael you’re an asset to the company!)”

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Posted 7 years ago

Hi Irina, Thank you very much for leaving a review! That is our companies whole purpose! We don't think shipping parcels should be so much stress so we try to handle any issues for our customers so they can continue on with their day knowing that our support team is always on hand! If you ever need to ship a parcel in future, contact us and we will help. All the best, PD

Posted 7 years ago

“Super efficient system in operation here. Booked collection of my parcel online. The courier arrived to collect as arranged.......and its very good value too.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to write a review. We aim to provide an easy service that can get a parcel book in 5 minutes! We are delighted to see that you experienced that, all for good value too! If you need any assistance, please get in touch. All the best, PD

Posted 7 years ago

“Very easy to manage.”

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Posted 7 years ago

Hi Sheila, Thank you for writing a review. We are delighted to see that you find our service to be helpful and most importantly, easy!! If you need help in future, get in touch and we will take care of it for you. All the best, PD

Posted 7 years ago

“I found parcel Direct. Ie very very helpful for what I wanted and would recommend them if sending parcels again”

Helpful Report

Posted 7 years ago

Hi, Thank you for leaving a review. We are happy to be able to help, we love customers and giving the best customer service we can! If you need any help with the rest of your order, please get in touch. All the best, PD

Posted 7 years ago

“Great tool to compare couriers, plus it is easy-to-use. Very handy for sending all sorts of parcels!”

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Posted 7 years ago

Hi Thorolf, Thank you for taking the time to write a review. We are delighted to be able to offer our customers the ability to choose their courier and choose their price! If you need any help in future, please get in touch. All the best, PD

Posted 7 years ago

“Brilliant. Enter your parcel details, get quotes, select carrier, print labels. Couldn't be easier!”

Helpful Report

Posted 7 years ago

Hi William, Thank you for taking the time to write a review. Our Click, Pay and Ship system truly is quick and easy, just go online, pay and wait for the courier to arrive! If you have any issue with the order, please get in touch and we will be happy to help. All the best, PD

Posted 7 years ago

“I was extremely happy with your service. Excellent value and the staff were so helpful in helping me get started . Would highly recommend this service.”

Helpful Report

Posted 7 years ago

Hi Mary, Thank you for writing a review! We aim to be able to provide a great service for a great price. If you need any assistance in future, we will be happy to help. All the best, PD

Posted 7 years ago

“website very good - love the listing of all the companies - one stop shop. Here's hoping our pickup goes as planned Monday!”

Helpful Report

Posted 7 years ago

Hi Eilish, Thank you for leaving a review. We are delighted to see that you enjoyed your experience with our website! We aim to provide a seamless service for our customers. If there is any issue with your pick up, please get in touch and we will be happy to help. All the best, PD

Posted 7 years ago

“It is the first time I have used a courier service. I looked into a few different options and decided first and foremost it is an Irish based one. Your site is extremely easy to follow from addresses to the final folding of the address form to make an envelope and importantly good value money wise. The parcel was picked up this morning and I am sure will reach its destination in the next few days. Thank you and I will be using you service again. Jane Musgrave”

Helpful Report

Posted 7 years ago

Hi Jane, Thank you for taking the time to write a review. Shipping should not be stressful, and we are delighted to see that it wasn't. We have carefully made our service to be as clean and simple as we can. If you need to query anything, please get in touch and we will be happy to help. All the best, PD

Posted 7 years ago

“First time using ParcelDirect. Very impressed with the simplicity of the paperwork, and even more so by the professionalism of the collection courier. But then I assume that you are already know his. Highly recommended. 5* John.”

Helpful Report

Posted 7 years ago

Hi John, Thank you for taking the time to leave a review. We love to see our customers have a pleasant experience with our service, we aim to make it as easy and fast as possible, if you ever need help with a future order, please get in touch. All the best, PD

Posted 7 years ago

“Fantastic help desk service, thank you guys..”

Helpful Report

Posted 7 years ago

Hi Bilal, Thank you for taking the time to write a review. It is great that our customer support team was able to help you with your order. We love our customers and aim to make this as easy as possible. If you ever need help in future, don't hesitate to get in touch. All the best, PD

Posted 7 years ago

ParcelDirect.ie is rated 4.5 based on 3,687 reviews