ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,368 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service. Easy to complete on line forms. Parcel collected on the appointed day. It would be nice if I could be told if collection is in the morning or evening. But i am very happy overall.”

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Posted 4 years ago

“So far very easy and straightforward to use. Great service and pricing.”

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Posted 4 years ago

Hi, thank you for leaving us a good review, we really appreciate it! 😃 All the best, PD

Posted 4 years ago

“Very friendly, reassuring, and informative advice on the phone. Prompt response. No waiting time.”

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Posted 4 years ago

Hi, thank you for taking the time to give us a this good review. We appreciate it. 😃 all the best, PD

Posted 4 years ago

“The whole ordering process was quite seamless and the quotes offered were competitive. Diarmuid”

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Posted 4 years ago

Hi Diarmuid, thank you so much for taking the time to leave us a review. All the best, PD

Posted 4 years ago

“Parcels Direct were supportive and helpful even when the courier struggled to collect my package for 5 days. They challenged the courier and got them to escalate the delivery which then went ahead without further hitches. Good value and supportive staff.”

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Posted 4 years ago

Hi Colm, thank you for taking the time to review our service. I have checked previous communications and I can see my colleague resolved the issue for you. If you require any assistance in the future please do not hesitate to reach out. All the best, PD

Posted 4 years ago

“Web site was clear and precise and easy to follow.Label for printing off was provided and collection arranged.All very direct and provided with a number of options for price and collection.Well recommended.”

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Posted 4 years ago

Hi Michael, Thank you for taking the time to give is this great review, we really appreciate it! All the best, PD

Posted 4 years ago

“Very easy to use”

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Posted 4 years ago

Hi PJ, We really appreciate the time you took to review our service, thank you so much! All the best, PD

Posted 4 years ago

“Good price, a little slow at collecting parcels but very efficient after that.”

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Posted 4 years ago

Hi Eithne, we really appreciate the time you took to review our service. We apologize for the delay in collection but we are happy you were satisfied overall 😃 All the best, PD

Posted 4 years ago

“It took me 2hrs to try to do that with UPS yesterday and I was able to do this in 15mins ... Thanks”

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Posted 4 years ago

“i found the booking process easy to navigate and the delivery cost to very competitive in today's market,i will certainly use this company again.”

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Posted 4 years ago

Hi Robert, Thank you for your review. We are happy to see that you are satisfied with our service and that you will use us again! We are excited to help again in future! Please let us know if you need any further assistance. All the best, PD

Posted 4 years ago

“very good service”

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Posted 4 years ago

“Easy to use website would be good to allow a section for eircode for easy collection for driver”

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Posted 4 years ago

“I would definitely recommend Parcel Direct. I sent a parcel to Perth in Australia and was very happy with their super efficient service during the COVID 19 lockdown. They collected the parcel from my workplace in Dublin and delivered it within 10 day to Perth. I have 2 very happy niece and nephew in Australia - thank you Parcel Direct!!!”

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Posted 4 years ago

“Very easy to book online and they are prompt to respond to email. I had my collection arranged but a housemate put the parcel away so It was missed. Michael was quick to respond to my request for collection on the following day. I had to pay for the service again but nevertheless It is a very handy door to door service. I'll use them again.”

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Posted 4 years ago

“To day was the first time I used this service and I have to say when I rang for information about how to go about this I was very impressed with the assistance I got from your team I spoke to, they were more than helpful and patient with me as I rang them a couple of times and they walked me through everything I had to do thank you so much I will have no hesitation in using this service again thank you .Edna Mills”

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Posted 4 years ago

“Thank you for your support arranging my package delivery. While I am very happy with the support provided I did not envisage the package being delayed in customs and my daughter having to pay a huge fee for the delivery of her own Birthday present. This has cost a small fortune all in all. Some advice on same might be a good idea to add to your website in the future or at least some guidelines or maybe I missed something. I will be providing the same feedback to the courier. No reflection on your company but shipping to UAE is so expensive and unpredictably expensive that flying there to deliver goods is looking like a better option once Covid 19 has passed.”

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Posted 4 years ago

“Zunächst hatte ich Probleme mit dem Abholdatum, das sich nicht eingeben ließ. Positiv überrascht war, dass ich selbst am Sonntag über Facebook eine schnelle Antwort bekam. Heute versuchte ich noch einmal, den Auftrag zu senden - und es klappte wunderbar. So hoffe ich, dass auch alles weitere bis zur Ankunft der Pakete gut funktioniert.”

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Posted 4 years ago

Hi Claus. Thank you for your review. We are always happy to assist with any shipments you may have in future, If we can assist with anything, please get in touch. All the best, PD

Posted 4 years ago

“It was very easy and efficient compared to some of the other companies and they deliver phones! Who could ask for more, quick, easy and far from complicated.”

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Posted 4 years ago

Hi, Thank you for your review. We are delighted to have been able to ship your phone for you, making shipping easy is what we do! If we can assist any further, please get in touch. All the best, PD

Posted 4 years ago

“My parcel was not collected on the required day with COVID delays, however they replied to my after hours email promptly and it was collected the following day so I will happily use Parcel Direct again”

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Posted 4 years ago

Hi Ruth, Thank you for taking the time to write a review. We are always here to help if there is any issues with your orders and we look forward to helping you in the future. If you have any questions, please get in touch. All the best, PD

Posted 4 years ago

“Good, fast and easy”

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Posted 4 years ago

Hi, Thank you for your review. We are always trying to find ways to make our site even better, please let us know if you have any questions and we will be happy to help. All the best, PD

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,368 reviews