ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,364 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far great experience booking with you. Simple engine connected to many providers with collection and dropping off services included. Cheaper than other sources I checked! Now I wait to see how the collection and drop off services are done, thank you! :)”

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Posted 3 years ago

“After some initial problems tracking package , bit of a mix up with pick up . The delivery time was very good . Very happy with the service”

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Posted 3 years ago

“The service is perfect but the package arrived open and with two pieces missing.”

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Posted 3 years ago

“A big thank you to Parcel Direct for saving our son’s family Christmas in England and in turn making our Christmas at home in Dublin. We had used Parcel Direct’s express service both before and during Covid and always with an excellent result. But this time round we hadn’t reckoned with the heady mix of Brexit, Omicrom and English Customs. We were riveted to the tracking screen as Christmas week kicked off but our very large parcel was not budging from the Castle Donington Hub. Parcel Direct stayed in touch daily by phone and email updates and we were reassured they were going to get a result- this was a large parcel of Christmas gifts from the wider family and like Santa had to deliver on time..... Early on Christmas Eve morning our tracking screen magically changed to “Out for delivery” and at lunch time a call from our son that the parcel had arrived. Relief and joy all round. Thank you Parcel Direct for a job well done in difficult circumstances and a Big Shout out in particular to Stephen Mealy.”

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Posted 3 years ago

“As a new co I am happy with the service I got. My parcel got delivered to Edinburgh successfully to day Saturday. I was kept up to date with the progress of the journey. With covid and all the other restrictions I think you did reasonably well. I wish you well in the future and hope to use your service again during the year. I hope your co goes from strength to strength”

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Posted 3 years ago

“Good spread of couriers but the prices quoted magically get bigger once you commit to buy. Mine was increased by over €2 when I went to ship the package. Please quote EXACT prices when all info is entered and not ex VAT or EX charges etc. This is misleading and unfair.”

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Posted 3 years ago

“Collected promptly & delivery was good”

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Posted 3 years ago

“Nice, simple UI and easy to book in couriers, its a great service.”

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Posted 3 years ago

Hi Allan, Thanks for sharing your feedback. We are thrilled to read that our parcel delivery service was great for you. We’re here for you anytime. All the best, PD.

Posted 3 years ago

“Easy to use website. Good overall experience.”

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Posted 3 years ago

Hello Stefan, Thanks so much! It is always a pleasure to help our clients with their parcel delivery. We appreciate your business and positive feedback. All the best, PD.

Posted 3 years ago

“Easy-to-use website, good postal rates and efficient service”

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Posted 3 years ago

Hello, Thank you for your feedback on our parcel delivery service. We really appreciate it. All the best, PD.

Posted 3 years ago

“Good service at a reasonable price.”

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Posted 3 years ago

Hi David, Thank you for your feedback. We are proud to offer a parcel delivery service in a great price and efficiency. All the best, PD.

Posted 3 years ago

“Very well priced and a good website. Fifth star will come when the collection date is more reliable, for urgent shipments its always a concern as sometimes the collection wont happen on the booked date.”

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Posted 3 years ago

Hello, Thanks so much for your feedback! Sometimes carrier services might be very busy which can cause delays in collections, I'm sorry for the delay, we aim to get all parcels collected on time. Thanks again for the review. All the best, PD.

Posted 3 years ago

“You are offering a reward for people's "kind" words. Should it not be for a fair and critical review of your service? Few services are flawless. It was a good experience and relatively easy but the following issues did arise 1. I received no email to verify my registering of an account so I had to proceed without one. 2. I changed my mind with regard to enhanced cover but each time I tried to edit it would not remove this option, so I had to start again. 3. I could not verify where the customs details are kept or stated for the parcel (I assume they are done in some other format than stated on the parcel) 4. American states have a postcode for zip +4. You only allow the zip code. Otherwise the process was great and confirms "delivery made easy". Thanks”

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Posted 3 years ago

Hi Odhan, Thank you so much, we really appreciate the time you took to write such a detailed review! Your feedback helps us to improve our parcel delivery service for everyone. Know that we are going to review everything you have pointed out, and any necessary changes are going to be taken. Once again thank you for your business, and we hope to be hearing from you soon. All the best, PD.

Posted 3 years ago

“I used Parcel Direct for the first time last week. Was hugely impressed. The prices quoted beat the opposition and the service was first class”

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Posted 3 years ago

Hello Michael, Thank you so much for taking the time to write us about your experiences with our parcel delivery services. We are pleased to know that you are happy with our services. All the best, PD.

Posted 3 years ago

“EXCELLENT SERVICE BUT HAD A PROBLEM WHILE PRINTING THE LABEL HOUSE NUMBER UNFORTUNATELY NEVER SHOWED ON TWO OCCASIONS. HOPE I GET THE LABELS RIGHT”

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Posted 3 years ago

Hi Vinod, Thanks so much for your review. I believe my colleague has already solved the problems with the labels for you, but if you have any other issue, please contact us. All the best, PD.

Posted 3 years ago

“i like parce direct but i do thik when you drop the package in the shop you should get a recept to state the shop has recived as i have had packages sitting in the shop for a week and didnt know untill i went in with my next package and seen thst it was still waiting for the driver.”

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Posted 3 years ago

Hi Marc, Thank you for the great review. We operate a paperless system, so the moment you dropped your parcel, you received an email with the information about delivery and your invoice. Once again thank you for your thoughtful review. All the best, PD.

Posted 3 years ago

“The customer service is very good with Parcel Direct. The team are easy to get hold of if ever there is a problem, unlike other courier businesses I've used. They genuinely seem to care about the reputation of their business and offer a prompt solution. I use them for this very reason as it saves me time and afterall it's all about the service.”

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Posted 3 years ago

Hello Therese, Thank you for taking the time to write this review. We are pleased to know that our team has been able to help you find solutions for all your business courier needs. We know how important the deliveries are to our clients, and your client, and like to offer the best experience possible. All the best PD.

Posted 3 years ago

“took a long time to collect parcel but other than that a good service”

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Posted 3 years ago

Hi Marion, Thanks so much for sharing your experience with us. I'm sorry that you feel the collection took too long, but our team worked hard to solve the situation as fast as possible. We also want to thank you for giving us a chance to make things right. And that in the end you still had a great result with us. We hope to hear from you again soon. All the best, PD.

Posted 3 years ago

“Price very competitive and online portal easy to use”

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Posted 3 years ago

Hi Ethel, Thanks very much for the 5 Star review, we are delighted you found our courier prices so competitive and website so easy to use. All the best, PD

Posted 3 years ago

“Good prize”

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Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,364 reviews