ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,364 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked DHL via parcel direct and all very efficient, had to call DHL to chase something up and they needed something called the PRG number, this wasn't on any of the info from parcel direct so i had to then call them, much to their credit they answered quickly without an impenetrable machine to get past first. The operative gave me the PRG immediately and was very helpful, i suggested adding the PRG on the invoice but he said 'ive never been asked for it in 5 years' well times are clearly changing! If the PRG was on the invoice it would have saved the extra calls. other than that things were good, however, having said that my parcel hasnt arrived at the destination yet so i'll reserve judgement for now”

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Posted 2 years ago

“the easy of flling out the forms online was good. however at the end i needed to fill out the form again.. all in all a pretty good service.”

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Posted 2 years ago

“Parcel delivery process was simple and the staff was very supportive. My parcel did reach safely. However, it took longer than it said in their website. I will use the service in future as well.”

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Posted 2 years ago

“Good service at a good price. But the people in the shops get confused about how the system works.”

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Posted 2 years ago

“Parcel direct as a hub gathering couriers under one roof is an excellent service but the courier end of things all depends on the courier. Support it excellent, my courier choice ended up with damaged goods.”

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Posted 2 years ago

“I needed a parcel sent to Scotland,online with ParcelDirect was straightforward.The parcel was collected by FedEx man John and away it went.Thank you”

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Posted 2 years ago

“The order was collected at 9:15 am the morning after my order.Standard national delivery arrived to the purchaser in about 4 days. Yes I would recommend parcel direct.”

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Posted 2 years ago

“Very competive Price .Easy to use and prompt delivery.Happy customer will be back”

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Posted 2 years ago

“Store location needs to be updated on the website as I went to one that was listed but no longer doing collections (Centra Togher). Customer service was excellent and the driver came to pick up at my house at no charge. Friendly and efficient. Thanks”

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Posted 2 years ago

“Great service and value. It's great to be able to drop off a parcel 24/7 rather than wait for a depot's opening times. I took off one star as the packet was not stored in a secure box/room. Instead, it was left behind the counter on a shelf. My packet contained sensitive medical documents and I was not completely comfortable leaving it in such an open place.”

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Posted 2 years ago

“Plenty of choice's with couriers.”

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Posted 2 years ago

“Took longer then expected to leave departure country . Yet arrived on time anyhow. Customer service staff are very professional and solved the problem in rural areas of the state.”

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Posted 2 years ago

“Easy to use, clear service. One improvement could be around collection times. 9 to 5.30 is a pretty broad window”

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Posted 2 years ago

“Took a little longer to pick up from the drop-off point than I expected, but it was delivered in reasonable time, and the price was very competitive. I will be using parceldirect.ie again.”

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Posted 2 years ago

“Great service fast and on time thanks.”

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Posted 2 years ago

“I needed to send notarized mortgage documents across the Atlantic on a tight deadline, so I chose Parcel Direct so I could quickly see which carriers were available and what their prices were. I could easily see the most affordable and fastest option, and once I selected the carrier (TnT), the process of printing out the labels was easy and the instructions were clear. My documents were picked up the next day at my door, and I was quickly emailed tracking information. My documents were supposed to take 2-4 business days. Unfortunately, it has now been over a week and they are still not there. I can see them moving, via the tracking information, but they are very late. This jeopardized the purchase of our home, caused serious stress to us and to the sellers, caused more work for the laywer who was helping us, and caused the sellers to delay travel they had booked. We were extremely lucky the lawyer agreed to temporarily work with scanned files we sent by email. During this stressful process, each time I reached out to TnT, I received no response whatsoever. However, I also reached out to Parcel Direct several times, and they were great. They responded VERY speedily each time, and they acted swiftly to look into the delays. They managed to receive responses from the carrier when I could not. In the end, this particular delivery was not a good experience, but it was 100% because of TnT and 0% because of Parcel Direct. I would definitely use Parcel Direct again for their excellent customer service, ease of use, pickup at the door, and comparison shopping. However, I will never in a million years deal with TnT. I might have saved 30 euro but it was not worth it for the many people who were stressed by TnT's sluggish and late delivery (or, rather, non-delivery)!”

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Posted 2 years ago

“easy and simple to use”

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Posted 2 years ago

“Barrys in Ardnacrusha no longer accepts parcels had to drop at depot otherwise good service”

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Posted 2 years ago

Hi, Thank you for your review! Apologies for the issue with the drop-off store, we will contact them on this now. Please do not hesitate to contact us if you need any assistance. All the best, PD Support

Posted 2 years ago

“nEVER USED THIS SERVICE BEFORE BUT WELL WORTH IT. I SENT A PARCEL TO ITALY AND THE COST COMPARISON WAS THE SAME AS AN POST BUT AN POST WOULD ONLY GIVE A COVER OF €150 INSURANCE AGAINST LOOSS. WILL USE THIS SERVICE AGAIN”

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Posted 3 years ago

Hi, Thank you for your review. We are happy to have been able to offer you a service that suited your requirements. We are always happy to assist with any shipping needs, please don't hesitate to contact us. All the best, PD Support

Posted 3 years ago

“very easy web site to book parcels”

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Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,364 reviews